Accessibility and Support

If you have any mobility restrictions, disabilities or medical needs, you'll find the information you need here. It's important to check the suitability of any holiday before you book. Our Travel Advisors will be happy to discuss this with you.

Whether you book online or via our sales team, we will ask you if you have any need for assistance at the time of booking. It's best to let us know then if you have any special requirements. To take full advantage of the assistance available, you need to pre-book no less than 48 hours before departure unless specified otherwise.

If you've already booked and now need to notify us of any special requirements please contact our Customer Care team free on 0800 373 034.

River cruises and small ships

It is important to be aware that most river vessels and small ships do not have lifts and the stairs between decks can often be steep.

Some excursions involve a fair amount of walking, sometimes over uneven surfaces.

Please also note that on river cruises and small ships it's common for two or more ships to moor alongside each other at a berth, and on these occasions you'll need to walk through the other vessels when embarking or disembarking. We are not able to confirm in advance when this will be the case.

If you have a disability or reduced mobility and are considering a river cruise or a small ship cruise, please contact one of our advisors on 0800 300 400 to discuss the suitability before booking.

Excursions

Excursions will vary in terms of how active they are. They can range from panoramic tours where the majority of sightseeing will take place from your vehicle, to strenuous activities covering uneven terrain and walking distances of over a mile.

We'll send you a detailed itinerary for your holiday at least eight weeks before departure with information regarding excursions. If you're in any doubt as to the suitability of the excursions, please contact us and we will be happy to discuss these with you.

If you require a wheelchair or scooter to take part in an excursion, this will need to be collapsible so it can be safely stored in the coach. You'll also need to be able to fold or dismantle your wheelchair or scooter yourself and lift it into the coach's luggage hold, or be accompanied by a travelling companion who can do this for you.

While we always try to use the most comfortable, well-equipped vehicles for our excursions, we are often limited by what's available in a particular destination. So regrettably, if you're unable to manage the steps on to a coach or other vehicle, you will not be able to join the excursion. This is due to the variety of vehicles used dependent on destination. In addition, as the vehicles used for excursions differ from place to place, there may be restrictions as to what mobility aids can be carried.

Dress Code

A big part of the cruising experience is what to wear and we know how important it is for many of our guests. During the day we advise casual wear, with the evening dress code starting from 6pm.

Ladies generally choose to wear a smart dress or an elegant blouse or top with trousers or skirt. Gentlemen can wear a smart open neck shirt and trousers. A jacket is optional, and we would ask that polo shirts, t-shirts, shorts and denim are kept for casual wear during the day.

You are welcome to dress up for the welcome drinks reception and Captain’s dinner.

Smoking Policy

The smoking area varies on our river cruise ships, so please ask one of our onboard team.

There’s no smoking anywhere else on board, including on cabin balconies.

Wi-Fi

Yes. All our ships have free Wi-Fi. Although it can sometimes be a bit patchy because of the nature of river cruising.

Age Restrictions