Savor exceptional cuisine, extraordinary service and enriching discovery ashore aboard this all-suite, butler-serviced ship. River cruising’s largest standard accommodations feature expansive Panoramic Balcony-windows framing Europe’s stunning scenery.
"Crystal Clean" is Crystal Cruises' program of environmentally-friendly initiatives. We spread the "Crystal Clean" message in staterooms and in public areas. At the beginning of every cruise, we print a "Crystal Clean" article in our onboard publication, Reflections, along with our environmental policy. At the same time, we air a video on embarkation day reiterating this message. Various "frequently asked questions and answers" about our practices are also printed in Reflections several times during a cruise. "Crystal Clean" signage is posted on deck and a card regarding conserving energy is posted in every stateroom and suite.
Crystal Cruises is dedicated to preserving the marine environment and oceans upon which our ships sail. The environmental standards that apply to our industry are stringent and comprehensive. Through the International Maritime Organization (IMO), the United States and other maritime nations have developed consistent and uniform international standards that apply to all vessels engaged in international commerce. These standards include: The International Convention for the Safety and Life at Sea (SOLAS), the International Marine Pollution Convention (MARPOL) and the International Standards for Training, Certification and Watchkeeping for Seafarers (STCW). We are also obliged to follow all applicable laws and regulations in each country our ships visit. This especially applies to handling of garbage and hazardous wastes that are landed ashore for disposal. In addition, Crystal Cruises is a member of the Cruise Lines International Association (CLIA), which has established its own guidelines that exceed the international IMO requirements which members have agreed to follow.
Sewage / Blackwater
Sewage, or "blackwater" as we refer to it aboard ships, flows to a collection tank and is then pumped into Marine Sanitation Devices (MSD) where it is treated. The Marine Sanitation Devices are certified in accordance with U.S. regulations. This biological sewage treatment system is very similar in operation to the municipal wastewater treatment plants in many U.S. cities.
The waste is processed in the MSD to reduce the solids and disinfect the effluent. This treated blackwater is either retained in storage tanks for disposal ashore or discharged overboard according to the very strict guidelines below. In terms of discharge, Crystal strives to exceed environmental regulations.
The municipal wastewater treatment plants of many cities discharge into coastal waters. By national and international regulations, ships cannot discharge treated effluent within three miles of the coast. The cruise industry's standard is to not discharge within four miles from shore. Crystal Cruises, however, has adopted a policy that we will not discharge less than 12 miles from shore. Crystal applies the same 12-mile discharge policy to graywater, which is water collected separately from sinks, showers, tubs and similar sources.
Ballast water is seawater that has been taken on by the ships to maintain proper stability, and is stored in ballast tanks. Crystal Cruises observes local, national and international regulations regarding the reporting and discharge of ballast water. Appropriate exchange of ballast water is conducted on the high seas more than 200 miles from land when necessary to prevent organisms and bacteria from traveling from beyond their native range and harming local marine ecosystems.
Bilge and Oily Water Residue
Following guidelines set forth by international regulation, Crystal Cruises has installed sophisticated oil-water separation equipment to comply with the discharge requirements for bilge water both in port and at sea. Bilge and oily water is retained and processed by the oily water separator to remove any oil. The oily waste is retained and discharged to a reception facility ashore for proper disposal. Automated monitoring of the oil/water separators and supporting equipment ensures that the processed bilge water discharged has less than 15 parts per million of oil, the maximum allowed in the water discharged at sea. Crystal's policy is to not discharge the processed bilge water less than 12 miles from land. The ships' crews are trained on the proper response and handling of deck and water spills of fuel, lube oil and oily wastes.
Solid Waste Management
Crystal Cruises maintains a strict policy of "Nothing Overboard" and recognizes the importance of having strategies in place to reduce and manage onboard waste. Onshore recycling with approved vendors of all non-biodegradable substances such as glass, aluminum, steel cans and plastics is used whenever possible. In addition, Crystal ensures that hazardous materials are disposed of by reputable onshore disposal companies. Solid waste such as food products and cardboard is burned onboard to the extent possible by incineration. Food waste that cannot be incinerated is discharged shoreside.
Hazardous waste includes photo processing and x-ray fluids, dry cleaning residue, print shop chemicals, and paints, solvents and thinner wastes. This material is disposed of ashore in accordance with national and international laws and regulations. Extensive care and training have also been implemented to eliminate the disposal of chemical wastes in wastewater streams.
Photo chemical waste
Aboard Crystal Serenity and Crystal Symphony, the machines used on board to process and produce photos produce liquid waste that is collected. That waste is then treated on board to remove silver, the only heavy metal or waste in the liquid. Once the silver is removed the waste is certified to be non-hazardous and can be disposed of with normal waste in most ports.
For more than a decade, fabric laundry, dry cleaning and shoe-shine bags replaced the previously used plastic bags. Paper cups replaced the use of styrofoam cups, wood lint brushes replaced disposable plastic lint removers, and stainless steel ice buckets replaced the previously used plastic buckets. In 2008, Crystal introduced EcoHangers into its laundry presentation on both Crystal Symphony and Crystal Serenity as well as in the latest river ships and yacht. EcoHangers are a 100% recyclable, environmentally sound alternative to the nearly nine billion wire and plastic hangers that fill America’s landfills each year. Crystal also utilizes washable garment bags for laundry distribution, eliminating the use of more than 100,000 plastic bags on Crystal Symphony and Crystal Serenity per year, alone.
To protect air quality, Crystal Cruises has taken action to minimize smoke emissions. We do not operate incinerators in port and have increased efforts to avoid rapid changes in loads on engines and to operate engines at efficient load levels. Oil burning equipment is closely maintained to maximize efficiency and minimize emissions. In addition, we have installed smoke opacity meters so that the ships' engineers can monitor and adjust stack emissions. Fuels with lower sulfur content are used in areas of the world such as the Baltic, North Sea, English Channel, Canada, Alaska and California where regulations or local conditions call for reduced emissions.
Left-over amenities; soaps, shampoos etc.
Crystal has a unique relationship with a company, Clean The World. Clean The World sanitizes and processes the amenities and then redistributes them to the needy in a world-wide relief program. Although there is a fee for this, Crystal feels that the contribution to the needy and the recycling are worth the effort. Currently, Crystal is the ONLY cruise line involved in this excellent recycling and charitable program!
Crystal Cruises itineraries sail with a professional medical staff on board to provide basic medical service/assistance; certain medications may also be available onboard for purchase at reasonable costs.
Crystal River Cruises and Crystal Yacht Expedition Cruises do not have medical facilities or medical staff onboard. However, medical service/s can be easily contacted from local shoreside facilities, if required. All medical services rendered are independently provided and are the guest’s responsibility.
If you require a special diet or need specific food items during your cruise, or if you have any food allergies, we ask that you kindly submit your written dietary requests to our Onboard Guest Services Department by fax to 310-785-3975, or by email to the appropriate Onboard Guest Services team (as noted below based on your cruise/ship) at least 90 days (3 months) prior to sailing. Please also confirm your arrangements with the Food & Beverage staff on the day of embarkation to ensure all is in order. Note, there may be a charge for some special requests, as well as any applicable shipping fees.
Please contact our Onboard Guest Services team with your special dietary requests at:
Any child under the age of 18 must be accompanied by an adult over the age of 21. In addition, if the adult accompanying the child is not a parent or legal guardian, the "Parental Consent Guardianship Form" must be signed by a parent or legal guardian and received by Crystal River Cruises no later than 30 days prior to sailing.
Guests age 11 and under at the time of sailing must be accompanied by an adult 21 or older in the same stateroom. Parents can have two related children booked in the same suite provided one of them is at least 16 years of age and traveling in an adjacent room to parent/s or legal guardian/s. Infants 6-24 months of age who will be utilizing a crib may travel as a third berth in either a double or triple stateroom. Crystal Cruises also reserves the right to restrict the number of passengers less than 3 years of age aboard the yacht. Third berth child rate will apply if accompanied by two full-fare adults.
Due to no medical facilities onboard our river yachts, Crystal River Cruises is unable to accommodate children younger than six (6) months of age. Children occupying a double suite will be charged the adult rate regardless of age.
Aboard Crystal's river ships, our evening dress code is Crystal Casual, a dressed-up version of casual looks. Please refer to the detailed dress code noted above for Crystal Casual attire.
Aboard all Crystal ships, smoking is allowed in a designated smoking areas only. Smoking is not allowed in public rooms, suites or any area that is not designated as a smoking area. Indoor smoking is permitted only in the Connoisseur Club smoking lounge (aboard Crystal Mozart, Crystal Serenity and Crystal Symphony only) and upon request, in the VIP Casino (during play). Smoking is prohibited in all other indoor areas of the ship including all other public rooms, lounges, corridors and restaurants, as well as all staterooms, suites and verandahs. Please note, if smoke is detected in a stateroom or suite, a cleaning fee of $250 (subject to change) per incident will be billed to your account.
Cigarette smoking (includes Electronic cigarettes)
Cigar & Pipe smoking
*(Any/all fees are subject to change at any time.)
We recommend that you do not lock your luggage due to the Transportation Security Administration’s policy of screening all baggage. However, please be sure to lock your luggage using TSA-approved locks when in transit between airport and ship.
Place personal identification tags on your luggage showing your name, address and phone number printed clearly. Do not lock your luggage. Be aware that unaccompanied luggage may be subject to inspection by customs officials, airline personnel or transportation officials in various countries.
When sending unaccompanied luggage to or from the U.S., we recommend that you do not send medicines, valuables (money, jewelry, important documents, etc.), hazardous materials (items such as perfumes, aerosol cans and polish remover are considered hazardous), film, weapons, liquor, x-rayed materials or items subject to duty purchased outside the U.S. Luggage Concierge luggage services follow all FAA and TSA regulations.
Crystal puts the utmost priority on the safety and security of our guests, crew vessels. Our safety and security policies and procedures meet or exceed SOLAS (International Convention for the Safety of Life at Sea) requirements, the STCW (Standards of Training, Certification Watchkeeping) and International Ship & Port Facility Security Code (ISPS) regulations, as mandated by the IMO (International Maritime Organization). Among our safety and security standards are :
• Guest lifeboat drills conducted prior to our ships’ departures.
• Weekly crew safety drills.
• Safety videos are broadcast in English on all stateroom televisions on embarkation day, prior to departure from port.
• Our vessels through extensive safety and material audits by both internal and external entitles. External audits but not limited to; US Coast Guard, Flag State, Local Port Authorities, Classification Society, CDC, etc.
Under International Ship & Port Facility Security Code (ISPS), security precautions include, but are not limited to, the following measures:
• Guest and crew lists are compared with names of persons of interest provided by U.S. government agencies; all crew members are vetted before they are employed. Government-issued photo I.D.s are required in all ports of call. In addition, key cards, which serve as boarding passes, are given to each guest upon check-in. Access to the ship by all individuals is controlled.
• Critical areas on the ship such as the bridge and technical spaces are designated restricted access areas. Video surveillance cameras and access alarms are installed to ensure these areas remain secure.
• Items brought on board by guests or crew are subject screening by x-ray machines or personal hand inspection by the ship's security staff. Also, non-carry-on baggage is compared to the official guest list and is x-rayed at the loading point prior to be being loaded on board the vessel. Stores and cargo are monitored for unauthorized materials, as appropriate.
• A security plan is prepared for every port of entry, and prior to entry, Crystal Cruises is in contact with local officials to discuss shipboard activities.
We recognize that world events continue to change. As a result, we are in consultation with appropriate U.S. governmental agencies including the U.S. Coast Guard, U.S. State Department, our Flag State, the governments of countries our ships are scheduled to visit, port agents, tour operators and our insurance underwriters to ensure that we are taking every reasonable step to recognize and assess potential risks, and to make changes as may be necessary under the circumstances.
We want to remind everyone that accidents are an extremely rare occurrence in the cruise industry, and cruising continues to be one of the safest means of travel among all types of vacationing.
Complete valet services are available including laundry, pressing and dry cleaning*. Services may be arranged through your Stateroom Attendant or your Penthouse Attendant or Butler. Valet charges are billed to your shipboard account. Pressing is complimentary to guests in categories CP, SP, SH, PS and PH. Complimentary self-service launderettes, including washing machines, detergent, fabric softener, dryers, irons and ironing boards are provided on board all Crystal ships.
*(Dry cleaning available on Crystal Serenity, Crystal Symphony and Crystal Endeavor only.)
Complimentary internet and Wi-Fi access is available on board throughout all Crystal ships. Crystal encourages you to bring your own device/s with you to use during your voyage. Once on board, please connect to Crystal's complimentary Wi-Fi. Certain applications (apps) available on personal phones and other devices are satellite dependent and thus subject to interrupted availability. All onboard internet traffic travels from the ship to a satellite before returning back to earth to load web pages. While onboard there is no local high-speed internet provider as you would have at home, so intermittent delays and interruptions may occur.
It is not possible to connect your laptop through the shipboard phone system directly to any phone number ashore. In an effort to ensure that all guests are able to enjoy free Wi-Fi services for the duration on their cruise, applications like Skype and certain streaming services are currently not available/supported by the Ship's Wi-Fi service. If your laptop has wireless capacities, you should be able to access the internet aboard all Crystal ships.
Up to five pampered guests will relish the butler-serviced luxuries in this expansive suite featuring two deluxe bedrooms with en-suite baths, living and dining areas, and suite-wide triple Panoramic Balcony-window.
Discover a new level of indulgence in this gorgeous one-bedroom suite, complete with gracious living and dining area, carved marble fireplace, large dining table and custom upholstered furnishings. Relax and enjoy.
Stylish and chic, the beautifully proportioned Deluxe Suite features an ambience that is luxurious and relaxed, with unparalleled amenities and captivating views from a Panoramic Balcony-window.
An oasis of peaceful luxury, take in splendid views from the comfort of your king-size bed piled high in Egyptian cotton linens. Enjoy wine and hors d’oeuvres served by your butler after a day of exploration.
Cruises will feature a destination-focused entertainment and enrichment program, including onboard lecture series. There will be a destination expert on each voyage, as well as regional affairs experts on many voyages.
Enjoy a champagne reception and effortless digital check-in in this elegant glass-enclosed social space hosting daytime lectures and evening entertainment including a vibrant piano bar, dancing and cabaret-like performances.
A Crystal exclusive, the “pop-up” Vista Bar on the open-air top deck is the perfect spot to meet for cocktails, conversation and picturesque views, from the spectacular to the sublime.
With its 360-degree promenade and comfortable loungers, here is the perfect spot to relax, wrap yourself in a tartan and watch the heart of Europe unfold before your eyes – the rolling vineyards, the castles, the villages and iconic landmarks. Individual audio guides offer a narrative of sights along the rivers.