Disabled Facilities

Passengers must report any disability to Avalon before any reservation is made so that Avalon may advise whether they and/or their suppliers for any particular holiday are able to accommodate the passengers. Avalon may rely on the information provided to them by the passengers regarding the details of any disability in order to make a decision as to whether the passengers can be accommodated. Avalon will make reasonable attempts to accommodate the special needs of disabled passengers, in accordance with the applicable laws.Not all sightseeing stops/sites accommodate wheelchairs and some locations and sightseeing activities require extensive standing, sitting or walking. Avalon is not responsible for any missed activities due to a participant’s inability to participate within a group.All of the ships have lifts, however they do not service the SkyDeck. Additionally most stateroom doors and bathrooms are not wide enough to allow access by standard wheelchairs, and bathrooms and other doorways may be fitted with coamings.For safety reasons passengers cannot be carried on ramps in ports when the ship is docked. In certain circumstances, they may ask that a disabled person or person with reduced mobility be accompanied by another person capable of providing any assistance required.

Dietary Requirements

Avalon Waterways will try their best to accommodate dietary requirements if they are mentioned at the time of booking.

Dress Code

The dress code for dinner is casual and comfortable. The Welcome and Farewell Dinners give you a chance to dress up but are not formal.

Age Restrictions

Avalon Waterways do not accept bookings for children under 8. There are no special arrangements or activities on board for children and they cannot accept bookings from unaccompanied children under 18 years of age and any travellers under this age must share the adult’s accommodation.

Smoking Policy

Smoking is not permitted on transportation that is exclusively provided by Avalon. On European river cruise ships smoking is allowed only in specific outside areas where ash trays are available.