Unique Features

A Princess MedallionClass holiday offers the ultimate in effortless, personalised cruising. It begins with your Medallion®, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. Spend more time connecting with each other and doing what you love on a Princess MedallionClass® holiday.

MedallionClass® cruising is all about making holidays effortless. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your holidays experience.

Contactless Boarding

Easy, Effortless Embarkation

Start your holidays sooner while maintaining physical distance.

• Get ready at home by downloading the MedallionClass™ app: App Store | Google Play
• Choose your arrival window so everyone isn’t trying to board at the same time.
• Ship your Medallion™ to your residence. (Or pick it up in port if you live outside the U.S.)
• Board faster and go straight to your favourite spot.

Keyless Stateroom Entry

Hands Full? No Problem

You walk along the corridor and voila! Your door unlocks as you approach and even gives you a personalised greeting. You’ll enjoy keyless entry with automatic door locks every time you enter your stateroom.

TrulyTouchless™ Payment

Buy Without Cash or Cards

Purchase food, drinks, stuff – even laundry tokens! – touch-free, thanks to MedallionPay™. Crew members confirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. Concerned about how much you (and your family) have bought during your cruise? Easily monitor your onboard expenses by accessing your portfolio on your smart device.

The Best Wi-Fi at Sea

Stay Connected at Sea

MedallionNet® Wi-Fi lets you access the internet anywhere on board, so you can:

• Text, video chat, share photos and check email
• Stream your favourite shows, movies, music and sports
• Stay in touch with loved ones

Purchase one-device or four-device packages at low daily rates.

Dining Reservations

Dine When, How and Where You Like

Personalise your dining experience with Dine My Way reservations. Customise your dining time for each day, choosing from the main dining room or speciality restaurants. Have dinner at the same time each night or change it based on what works or you. Choose from a world of options while avoiding lines and wait times.

*Reservation times based on venue capacity and availability.

Age Restrictions

The legal drinking age of 21 years is always observed onboard all ships and proof of age may be required. All on-board staff are trained to take their responsibility to not serve alcohol to under-age passengers seriously. The age restrictions are clearly posted in the bars.

Entry into the disco is limited to passengers 18 years and older. Be sure to check with the child and teen centres, however, for special disco events designed just for kids. Children under the age of 18 are welcome in the gymnasium, spa and jacuzzi; and also in the evening entertainment show lounges when accompanied by a parent or guardian.

In line with domestic age limits, as well as Princess' company policy, the casino is reserved for passengers 21 years and older. Additionally, only those passengers 21 years and older will be allowed to purchase or consume alcohol. For those whose age is questionable, picture identification may be requested.

Dress Code

You should dress for a cruise with Princess the same way you would for any stylish land-based resort.

Casual sportswear, including shorts, lightweight pants, sundresses, will keep you feeling fresh and looking your best while at sea and ashore in hotter climates.

We recommend you bring a sweater, a jacket or an all-weather coat for cool evenings, and for shore excursions, depending on your destination. Due to unpredictable weather, don't forget a hat or visor and a collapsible umbrella. Please be sure to bring proper clothing for visits to religious sites. You'll also want low-heeled, rubbersoled shoes for strolling on deck, as well as comfortable walking shoes or sandals to wear.

Princess makes it easy to know what to pack and what to wear when you’re dining on board our spectacular ships. There are two designations for dress codes: Smart Casual and Formal.

Smart Casual

Guest attire should be in keeping with what they would wear to a nice restaurant at home.

• Skirts/dresses, trousers, blouses, and sweaters for women
• Pants and collared shirts for men

Pool or beach attire, shorts, ball caps and casual jeans (with fraying and/or holes) are not welcomed in the dining rooms. Shoes must be worn.

Formal

When formal nights are held, please observe the dress code in the dining venues for the enjoyment of all our guests.

• Evening attire or cocktail dresses for women
• Tuxedos, dinner jackets or dark suits with a tie for men

Disabled Facilities

For Guests with Limited Mobility

Princess offers a selection of staterooms that provide full wheelchair-turning space. In addition, these staterooms include a roll-in shower equipped with grab bars and a fold-down bench seat, an easy access closet and accessible writing desk.

Note: ADA accessible stateroom shown is on board Sky Princess®. Amenities and stateroom arrangements vary by ship. Certain stateroom categories may vary in size and configuration by ship. Call Princess for more information or send inquiries to the Access Office via email at [email protected].

Dietary Restrictions and Requirements

Princess is happy to meet your request for low-sodium, low-fat, low-sugar and vegetarian diets. Visit Cruise Personaliser® to indicate your dietary preferences.

In addition, kosher meals and baby food are available upon advance written request. Any other special diet requests must be authorised in advance by the Princess corporate office.

You or your travel consultant must advise Princess in writing of any special diet, allergies or medical needs. Requests must be received no later than 35 days prior to departure for cruises to Alaska, Canada/New England, Caribbean, Hawaii, Mexico, Panama Canal and Coastal Getaways. For all other cruises, requests must be received no later than 65 days prior to departure. Once onboard, please check with the Director of Restaurant Operations to confirm your request.

Any special dining requests (name brands, daily food order requests, sample menus, etc.) not related to medical or allergy requirements should be directed to the onboard dining staff and is not handled by our Dietary Office.

Smoking Policy

Keeping the comfort of our guests a priority, and in consideration of consumer studies which show smokers are a small minority of guests, Princess has implemented the following smoking policy:

Designated Smoking Areas

Clearly marked “Designated Smoking Areas” are available on board and include a sufficient number of ashtrays that are emptied regularly. Generally, these areas include cigar lounges, a section of the nightclub, as well as a portion of the open decks. The Casino and Casino Bar are non-smoking areas on board, with the exception of designated slot machines where guests are permitted to smoke only while playing at those machines. All table games are non-smoking. The Casino will also have one or more non-smoking nights (6 pm to closing), depending on length of voyage. Show lounges, dining rooms and all food services areas on board all Princess ships are non-smoking. As a safety precaution, guests are reminded to properly dispose of cigarettes, cigars and pipe tobacco, which are never to be thrown overboard as this may be sucked back into the ship and cause fires.

Stateroom Smoking Policy

Princess Cruises prohibits smoking or vaping of all types, including e-cigarettes, in guest staterooms and balconies. This reflects the preferences of a vast majority of our guests who value having their primary living space (both stateroom and balcony) smoke-free. As balconies are a hallmark of Princess Cruises, we believe it is important to keep this peaceful space clear of smoke. Violations to this policy will result in a $250 fine for each occurrence, which will be charged to the guest’s stateroom account. Keeping with the global trend toward more restrictive smoking policies and honouring the wishes of our guests, we feel this enhances our onboard experience.

Room Service

Guests may call for personal complimentary Room Service or order through OceanNow® at any time of the day or night. For a full stateroom menu, guests may review the stateroom portfolio located on the stateroom TV. To order, guests can press the "Room Service" button on their stateroom phone, or order through OceanNow®.

Below are some examples of what's offered on the complimentary Room Service Menu. Please note that Coffee, Iced Tea and Milk are available 24 hours a day. A kid’s menu is also available through Room Service.

Sandwiches (served with your choice of french fries, potato chips or coleslaw).

Club House

• Roast Beef
• Roast Turkey Breast
• Tuna Salad
• Peanut Butter & Jelly
• Vegetarian

Soups and Salads

• Chicken Noodle Soup
• Three-Bean Chilli Soup
• Assorted Mixed Garden Greens
• Caesar Salad with Grilled Chicken Strips
• Chef's Salad

Burgers and Hot Dogs

• 100% Beef Grilled Hamburger or Cheeseburger
• Chicken Breast Burger
• Veggie Burger
• 100% Beef Hot Dog
• Bratwurst

From the Pastry Shop

• Caramel Flan
• Chocolate Fudge Cake
• Chocolate Chip Cookie

Packing for your Cruise

Follow these important luggage reminders:

• Essential medicines, travel documents, valuables and breakables should be hand carried in your possession at all times.
• Many domestic airline carriers now impose excess baggage fees for one or more bags and bags weighing over 50 lbs., so check with your carrier regarding weight restrictions.
• Princess will make every effort to assist you in safeguarding your belongings. But remember, you are responsible for your things at all times. Princess is not responsible for money, jewelry, cameras, binoculars, documents or any other articles you retain in your personal control.
• All luggage should have a sturdy personal identification tag that will not be lost or damaged in the course of typical airport and trucked luggage handling.
• On journeys including air travel, luggage will be subject to a considerable amount of handling and we would recommend that your luggage be of sturdy construction.
• Princess recommends that your travel protection is adequate enough to cover any possible loss or damage which may occur. Any loss or damage caused by Princess or an airline must be reported immediately to the responsible party.

Guests with Special Needs

Princess makes every effort to accommodate our guests with disabilities, but you can ensure a successful trip by working with us in advance.

Please notify Princess Cruises at the time of booking, in writing, of any physical or mental illness or disability. Also, if you require any medical treatment or you have a condition that may constitute a risk or danger to you or anyone else on board ship please let our Medical Department know. If you have a condition that requires special accommodation or you need to bring a wheelchair, power wheelchair or mobility scooter (referred to collectively in this section as wheelchairs) please notify our Reservations department on 0344 3388 663 as soon as possible or at time of booking. We advise guests using a wheelchair to travel with someone who is able to assist them both ashore and at sea. Some ports of call require tenders to go ashore any may preclude guests using a wheelchair from leaving the vessel; this decision must be made by the ship’s Captain and is binding. Guests must bring wheelchairs for their own use.

If you have questions about the programme, please call the Reservations department on 0344 3388 663.

All Princess ships have wheelchair-accessible staterooms, but we highly recommend collapsible wheelchairs, as the widths of the stateroom doors vary. You may bring your own, or you can pre-reserve a wheelchair and have it and other medical equipment delivered to the ship by contacting Special Needs at Sea at 800-513-4515 (outside the U.S. 954-585-0575) or by visiting specialneedsatsea website. Alternatively, you can contact Scottaround at 888-441-7575 (or outside the U.S. or Canada at 204-982-0657), email at [email protected] or visit the scootaround website. Some areas on some ships are not wheelchair accessible.

Guests utilising mobility devices with batteries are advised that the batteries must be a dry cell type, and must be stored and recharged in the stateroom. Mobility devices of any kind, like any other items, may not be left outside the stateroom. Because of staffing limitations, we recommend you be accompanied by someone who is physically able to assist you both onboard and on shore.

Travellers with disabilities should check in with the onboard Tour Office to ensure all shore excursions can accommodate them. Not all port facilities are accessible for those using mobility devices. Ports may be accessed by a variety of methods including a ramped gangway, series of steps or by tender. In some cases, you may be able to access the tender, but the shoreside facility will not be accessible. Many ports of call use a mechanism known as a “stair climber” to assist guests up and down the gangway. Guests must transfer to a Princess wheelchair, which is connected to the stair climber and operated by the ship’s personnel. If you cannot transfer or your personal mobility device cannot be easily disembarked, you may be precluded from going ashore. With your safety and comfort in mind, the decision to permit or prohibit guests from going ashore will be made on each occasion by the ship’s Captain, and the decision will be final. Ports that normally use tenders to access the shore are noted on the itinerary.

The maximum weight of the wheelchair including guest cannot exceed 600 lbs. on transportation lifts. If you have purchased a Princess Transfer at the start or end of the cruise, be aware that lift-equipped transportation may not be available in your port of embarkation or disembarkation.

Please contact us or ask your travel consultant to notify us before your voyage of your wheelchair usage, mobility or special needs and/or requests to sail with a service animal such as seeing-eye dogs and hearing-assistance dogs. Emotional support animals are not recognised by the Department of Justice and therefore are not permitted on Princess ships or in our lodges.

Princess ships are equipped with “All-in-One Kits” with TTY that can be used in most guest cabins and at Princess wilderness lodges. Most televisions onboard provide closed captioning and most onboard theatres have assisted listening devices. Electric outlets in most staterooms are limited to one and it is helpful to travel with an extension cord for electrical equipment. Princess also offers JAWS Professional software with a KOSS-TD/80 headset on one terminal in each Internet Café on every ship.

Accessibility on the land portion of an Alaska cruisetour

Lift-equipped motorcoaches, accessible hotel rooms and seating on trains are limited and need to be secured in advance. Should you need a wheelchair, it is imperative that you bring your own or make arrangements for one to be provided.

You can pre-reserve a wheelchair and have it and other medical equipment delivered on land by contacting Special Needs at Sea at 800-513-4515 (outside the U.S. 954-585-0575) or by visiting the specialneedsatsea website. Alternatively, you can contact CareVacations at 877-478-7827 or the cruiseshipassist website.

For any special accessibility requests, please put your request in writing and speak to Princess Reservations on 0344 3388 663 at least 30 days prior to your travel. 

Pregnancy

Pregnant women are not allowed to sail if they are entering the 24th week of their pregnancy by the last day of the cruise. You are required to disembark the vessel by the start of the 24th week of pregnancy.

All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel and the pregnancy is not high risk. The letter must also include the estimated date of delivery (EDD) calculated from both Last Menstrual Period (LMP) and ultrasound (if performed).

Please send your physician letter to the Fleet Medical Department confidential email [email protected].

Restrictions may apply to guests that require supplemental Oxygen during the COVID-19 Pandemic – please review the COVID-19 section.

Safety First (and Second and Third)

What if there’s an emergency at sea?

Rest easy: Your crew is fully trained to respond to emergencies, following strict protocols. If the issue is medical, there’s a fully operational clinic on board, equipped to treat more than just seasickness. Youth staff members are certified in CPR and basic first aid and have experience accommodating everything from allergies to special needs.

Do onboard pools have age or height restrictions?

Parents must supervise their children at all times when using the pools, as there are no lifeguards on duty. Because of U.S. public health restrictions, children in diapers, even swim diapers, may not use the pools.

Do you have safety floatation devices for the children who are unable to swim?

No, but parents are welcome to bring their own inflatable safety floating devices appropriate for their child’s age and weight.

How can I communicate with my kids on board?

On Princess MedallionClass™ ships, we offer tracking that lets you know where your child is at any time, thanks to the complimentary, wearable device known as the OceanMedallion™. On other vessels, we can provide pagers upon request for parents with young children. For older kids, Princess@Sea messaging works great.

Are there age restrictions in general on the ship?

Yes, children must be accompanied by an adult when:

• They’re under 18 and want to use the spa, sauna or steam room
• They’re under 16 and want to use the fitness centres

Guests must be at least 18 to:

• Receive body treatments in the spa. (Other services are okay, if a parent accompanies them).
• Play in our casinos
• Visit the night club after 11 p.m.

Take note, we’re mindful of the drinking age for the places we sail, which is:

• 21+ in the U.S.
• 20+ in Japan
• 18+ in Europe, Australia, China and Singapore

Camp Discovery

We offer our complimentary Camp Discovery kid’s programmes between the hours of:

• 9:00 AM to 12:00 PM
• 1:00 PM to 10:00 PM
• 6:00 PM to 10:00 PM

We also offer nighttime group sitting in our youth centres from 10 p.m. to 1 a.m. for children ages 3 to 12. The price is $5 an hour per child.

Do you have childcare while the ship is in port? We do, and it’s complimentary! Just drop the kids off, and we’ll take care of them and feed them lunch. Pick up is a 5pm each day. Early/late excursion? No problem; we’ll open early or stay late to accommodate you.

Camp Discovery: Children with Special Needs

Go to your Cruise Personaliser, and under “check in,” select the “accessibility & dietary requirements” tab. Dietary restrictions and food allergies can be added here or sent to [email protected]. Additional needs can be addressed by using the “accessibility request tab” and clicking on “mobility questionnaire.” You may also email the Access Office at [email protected].

When registering for our Camp Discovery youth and teen programmes, let our youth staff know of any medical, special needs and/or allergies, and we will make every effort to accommodate them. Please be advised that youth staff may not offer one-on-one supervision or administer medication.

Please be advised that filling out the Mobility Questionnaire is to ensure that our Access Office can properly assist you with your accessibility and mobility needs. It is not an approval or confirmation of any request, nor does it guarantee being booked into or moved to an accessible cabin. Please ensure that you discuss your cabin needs with your Travel Advisor or our Reservations department.

Medical Centre

Our medical centres are primarily intended to provide acute care for illness and accidents that may occur while on vacation and are not intended to provide long term care for patients with chronic illnesses or as a substitute for regular health care.

Our intention is to:

Provide quality maritime medical care for guests and crew members aboard our ships.

Initiate appropriate stabilisation, diagnostic and therapeutic manoeuvres for critically ill or medically unstable patients.

Support, comfort and care for patients onboard.

Facilitate the timely medical evacuation of patients, if appropriate.

All of our onboard medical facilities meet or exceed the standards established by the American College of Emergency Physicians. Our onboard medical facilities are staffed by full-time registered doctors and nurses. In addition to twice-daily office hours, they are available 24 hours a day in the event of an emergency.

Charges for medical services will be added to your shipboard account, and you will be provided with an itemised account to submit to your insurance company. Important: Princess ships are registered in Bermuda. Verify with your insurer if your coverage applies outside the United States, or purchase appropriate travel insurance.

Laundry Services

Take advantage of our onboard laundry, press-only and professional cleaning service for a nominal fee. All laundry is returned within 48 hours, or on the same day with our express service.

Full suite guests and Elite Captain’s Circle members also enjoy complimentary laundry and professional cleaning service, except for Presto (same day) service, which carries a charge.

For your convenience, Princess vessels have self-service launderettes where washers, dryers and laundry products are available for a negligible charge. Please note that irons/ironing boards are available in the self-service laundry rooms. Ironing and using personal clothes steamers are not permitted in any stateroom. Although rare, on certain itineraries environmental regulations relating to the consumption of water may impact the operating hours of the launderettes. These restrictions, when applicable will be posted in the Princess Patter.

MedallionNet®

All ships have been upgraded with MedallionNet® Wi-Fi, allowing guests to stay connected to the web like never before. You can text, post photos, video chat and stream your favourite shows, movies, music and sports with ease. All ships in the Princess® fleet are MedallionNet enabled. To learn more, visit the MedallionNet page.

Guests can choose to bundle unlimited Wi-Fi (along with other perks) with their cruise with Princess Plus fares. MedallionNet Wi-Fi is also available for purchase in the MedallionClass® app starting at $9.99 USD pre-cruise for a single-device. Platinum and Elite Captain’s Circle members receive a 50% discount on their MedallionNet purchase.

Princess reserves the right to filter content accessed via the ship's internet services. Please note high bandwidth consuming applications such as voice over IP telephony, peer-to-peer file sharing and streaming media may be restricted on board select Princess vessels.