Food & Drink

Holyrood Restaurant

Chef’s Table

Saffron

Lupino's

Borough Market

Buckingham

Alfresco Grill

Entertainment

Lounges

If unwinding is on your agenda, then why not kick back in one of our lounges? We have the timeless Cavern and the stylish cocktail Clifton Lounge serving all your favourite tipples, and a poolside Consulate Bar perfectly positioned for you to soak up the rays. Other bars include Angel Bar overlooking reception, the quintessentially British Purple Turtle Wine Bar, and for all your pre and post-theatre moments, we have the elegant Pendennis bar.

Reception

The Reception can be found on Deck 5

Angel Bar

The Angel Bar can be found on the Prominade Deck (Deck 6).

Clifton Lounge

the stylish cocktail Clifton Lounge serving all your favourite tipples.

The Palladium

Speaking of theatre, we have an exciting entertainment programme at The Palladium ready to whisk you away to new worlds full of song, dance, comedy, and wonderful storytelling with the Ambassador Theatre Company.

The Cavern

We have the timeless Cavern offering live cabaret, game shows and light entertainment.

Pendennis Bar

The Pendennis Bar can be found on the Reception Deck (Deck 5).

Purple Turtle

The Purple Turtle Wine Bar can be found on the Reception Deck (Deck 5).

Brontë’s Library

Brontë’s Library can be found on Deck 6.

Shopping Galleria

There’s nothing like a bit of retail therapy! Head over to our Shopping Galleria and Duty-Free where you’ll find all your holiday essentials, along with a range of luxury brands that are sure to tempt you.

Whether you’re in search of gifts for friends and family or simply want to treat yourself, you can browse our selection of alcohol, tobacco, perfume, clothes and accessories and make the most of those duty-free discounts. With everything from Swarovski and Tissot watches to famous liquor brands like Gordon’s, Tanqueray, Jonnie Walker and Jack Daniels, you’ll be spoilt for choice. We also have a selection of luxury beauty products to choose from, including Estée Lauder, Clinique, Dior and many more. If you love fine jewellery, be sure to visit our very own Pandora outlet on board, where you’ll discover the latest beautiful collections.

If you want to take a piece of Ambassador home with you, our official Ambassador Cruise Line merchandise, including hats, t-shirts, hoodies and bags, will make perfect souvenirs. We also have a variety of carefully considered pieces to help you make sustainable choices, including 100% Organic Cotton t-shirts and reusable metal water bottles that you can use during your sailing.

Onboard Photography

You can count on our onboard photography team to capture all your special Ambassador moments during your sailing! From photo opportunities before you step on board through to when you’re enjoying yourself at sea and ashore, our experienced photographers and videographers will be there to snap all the times you’ll want to treasure, so you don’t have to miss a thing. Our team will also be on hand to take casual photos or elegant evening portraits in Ambience’s dedicated Photo Studio.

We will then turn these memories into a variety of keepsakes so you can share the highlights of your sailing with family and friends. Choose from a selection of carefully curated compilations that bring all your Ambassador moments together, including a cruise slide show accompanied by background music and virtual route animations, a DVD of your best photos, and a beautifully crafted photobook. We also have a range of smaller souvenirs such as personalised keyrings, magnets and postcards so you can carry a piece of your Ambassador experience with you. All your photos are displayed in the Photo Gallery, where you can peruse your selection and choose how you would like to commemorate your holiday.

Fitness

Green Sea Spa

Indulge in pure tranquillity at the Green Sea Spa, an oasis designed for ultimate relaxation. Whether you’re returning from a busy day exploring on shore or enjoying yourself at sea, this is the ideal place for you to unwind.

In our perfect slice of peace and quiet, we’ve created an all-encompassing spa experience that refreshes and renews in a serene and welcoming environment. We have a variety of individual treatment rooms, each with a relaxed feel. We also have a fully equipped sauna and invigorating steam room facilities for you to use as often as you like, so get ready to let any stress simply slip away.

Our team is dedicated to providing the highest level of service and continually strives to exceed guest expectations. With this in mind, our wellbeing experts have carefully curated a range of treatments that will leave you feeling rejuvenated and ready for all your cruising activities. From a soothing deep tissue massage and a revitalising facial to a haircut or even a fresh set of nails, our treatments will ensure your mind, body and spirit are at their very best. We have different treatments on offer each day, so you can choose how you’d like to treat yourself throughout your sailing.

Gym

Revive and renew at the gym.

Enrichment

Themed Cruises

EXPLORE YOUR PASSIONS: THEMED CRUISE ADVENTURES AWAIT!

As well as offering adventure, we have a range of themed cruises that can allow you to explore, enjoy and even fall further in love with your passions and pastimes. If you are looking for more than just a holiday, want to meet like-minds, revel in your favourite things and expand your horizons, our range of themed cruise holidays let you do that whilst enjoying a trip around stunning cruise destinations. By day, you can hop off of the cruise ship to explore amazing ports of call and in the evenings and on sea days, a line-up of special guests including popular actors and personalities, amazing entertainment, themed parties, informative lectures, exclusive interviews and more will be scheduled to make sure no second of your holiday is dull.

Whilst onboard a themed cruise holiday, you can enjoy:

• A star-studded line-up of amazing onboard guests including cultural icons, experts, lecturers and some of the best entertainers in the world.
• ‘An audience with…’ nights with amazing celebrity speakers and performers talking about their life experiences and specialist fields.
• Live Q&As where you can ask our special guests your questions to learn more about your favourite topics or their careers.
• Exclusive interviews with our guests where you can learn more about them, with stories and anecdotes not shared anywhere else.
• Amazing shows and performances from legends, which are sure to give you an evening of entertainment unlike anything else on the seas.

From comedy cruises with line-ups sure to make you laugh to exploration cruises with guests including amazing explorers and voyagers, whether you want to let your hair down or learn more about our world, you can do so on a themed cruise holiday from Ambassador.

SPECIALAIST ENTERTAINMENT CRUISES

Our range of entertainment and enrichment offers on any of our cruise holidays is second-to-none, but if you are looking for specialist entertainment or something specific, our themed cruises can be just the ticket. Whether you want a line-up of hilarious comedians ready to enjoy your evenings onboard laughing at their unforgettable sets or it’s a selection of amazing circus acts that will captivate you (and teach you some tricks of your own!) then a themed cruise can let you relax and unwind with a curated line-up of amazing acts.

HOBBY & PASTIMES CRUISES

Being able to enjoy your favourite hobbies and pastimes is something that helps us truly relax and so, we’ve combined some of the nation’s favourite hobbies with our cruise itineraries so that you can spend your time away exploring the world and learning more about your favourite things. From interviews with cricketing legends to crafting cruises where you can spend time with specialist tutors and enjoying workshops, and gardening and wildlife cruises helping you hone your green fingers, there are programmes for every person.

Destination Experiences

To enhance your cruise, we have designed a range of optional Destination Experiences to help you make the most of your time ashore. Visiting new destinations around the world is always an exciting prospect, so at each port, we aim to offer a variety of experiences to appeal to all tastes and budgets. We strongly recommended that you use our pre-registration service to ensure your place is reserved on your top picks.

Advantages of participating in Destination Experiences with us include:

• The ability to pre-register experiences online. Payments for Destination Experiences are charged to your shipboard account, payable at the end of your cruise, or at regular intervals during longer voyages.
• Competitive selling prices and the knowledge that all experiences are operated under the management of responsible and experienced local ground handling agencies, who hold the appropriate insurance cover to offer such services.
• Peace of mind that if the return of your experience to the ship is delayed for any reason, the onboard team will be kept fully informed and make necessary arrangements for you.
• If we are unable to call at a specific port for any reason, all guests registered on our experiences will receive a full refund.
• If the itinerary or call timings change during the cruise, we will endeavour to make necessary amendments with the local agents to ensure the experiences programme continues to operate with as little disruption as possible.
• A dedicated Destination Experiences team is there to assist you with your choice of experiences and ensure smooth disembarkation and operation in each port of call.

Talks

In The Spotlight

On cruises of six nights or more, learn more about a fascinating subject from one of our hand-picked guest speakers, who are not only passionate about their interest but want to share their experiences and knowledge with you.

In Conversation With…

On selected cruises, you will be able to join our light-hearted Programme of ‘In Conversation with …’ programme where you are invited to listen to a celebrity speaker or performer talk about their life experience interspersed with questions from you, the audience.

Cruise & Craft

On cruises of six nights or more why not while away the hours learning a new skill with one of our arts & craft specialists. They will demonstrate their talents and help you to find yours. These may include bead jewellery, painting, mosaic decoration, calligraphy and decorative card art. Materials will be supplied on board by the crafter for a small charge.

Book Club

Why not join other like-minded literature lovers for our cruise book club on cruises of 6 nights or more. You will be able to discuss openly and informally your thoughts on views on some of the bestselling books. All books are chosen in advance, giving you the opportunity to purchase before boarding. 

Other

Age Restrictions

CRUISING FOR ADULT ONLY

Our ships operate as a primarily adult only ships (18 years and over). This means that you can enjoy the pleasures of cruising in the company of adult guests.

MULTI-GENERATIONAL CRUISING

Although we operate essentially for adults, we offer a number of multi-generational cruises during school holiday periods each year, and all infants over 6 months and children are welcome. Look out for the ‘smiley face’ symbol indicating these cruises.

But please note that there are no dedicated children’s facilities on board.

Baggage

There is no restriction on the amount of luggage that you may bring onboard the cruises which depart from and return to the UK. To reduce the risk of accidental damage during baggage handling, please do not overpack your suitcases and also ensure that no one item of baggage weighs more than 23kgs/50lbs. As there are no separate Baggage Room facilities aboard our ships, all baggage must be stored within the cabin. Under-bed storage is available in most cabins for suitcases not exceeding 23cms depth. We strongly recommend the use of security locks for your luggage for all parts of your journey. Jewellery, medication, travel documents, passport and other valuables should be kept in your hand luggage. All baggage should be clearly labelled, with your name and cabin number. The Company is not responsible for any loss or damage to your luggage during transit to or from the ship. In case of loss or damage advise the carriers involved and your insurance company.

Ambassador Moments Drinks Packages

To allow for greater savings and better budgeting, Ambassador highly recommends one of their onboard packages, which include service charges and gratuities. These can be purchased upon booking so that the hassle is taken out of your hands straight away. Take your pick from a selection of three packages and enjoy some great pre-sail savings. 

Disabled Facilities

If you or one of your travelling companions has a mobility limitation or require special assistance, you must contact our office to allow us to discuss your requirements before you make a booking. Firstly though, please read the panel headed ‘Maritime Passenger Rights’ within the Booking Conditions as this contains important information. In the interests of safety, and to ascertain whether you or members of the party travelling with you have specific mobility or other assistances needs, you will be asked a series of questions. The answers to these will enable us to determine that you, any other person in your booking, and any equipment that you or they are intending to bring on board can be carried safely for the duration of your cruise. This will then be confirmed in writing to you and will enable your booking to proceed. A cruise is quite unlike a land-based holiday and the ships of our fleet are not ideally suited to prospective guests in wheelchairs or those who have limited mobility. It should be noted that the layout of the ship could considerably restrict such guests’ movement around the vessel and indeed preclude access to some of the ports of call, where gangway conditions are not conducive, or guests are conveyed ashore by tender. At anchorage ports, access to or from the tenders or launches requires a certain level of mobility which is necessary to manage the steps to the tender platform and to physically board and disembark from the vessel. It should therefore be noted that, on safety grounds, those with restricted mobility may be unable to go ashore at such ports.

Dress Code

During the day, attitudes are very relaxed, and informality is the key. Casual clothing is quite sufficient during the days at sea and for time spent ashore. On certain shore excursions and at some religious sites, discretion should be used so as not to cause inadvertent offence with inappropriate clothing. Advice will be given on board in such cases. Every day, the Daily Programme suggests, as a guide, a mode of dress for that particular evening’s events. Generally, there are two ‘formal’ or Ambassador nights planned on each cruise when many gentlemen wear a dinner jacket, although a lounge suit is quite acceptable. On these occasions, ladies have a chance to dress up and often opt for evening or cocktail dresses. On evenings proposed as ‘smart’, a suit or smart jacket and trousers, with or without a tie, for the men is suggested and the ladies have further opportunities to look elegant in a cocktail dress, trouser suits and stylish co-ordinates. A ‘casual’ recommendation often covers evenings spent in port or when a special event, such as a deck party, is scheduled. In these cases, the choice of dress is left entirely to you.

Electrical Appliances

All cabins feature 110v and 220v current and have a UK 3 pin socket with USB to allow small appliances such as mobile phones, tablets, electric shavers, or electric rollers to be used or charged. For safety reasons, irons and water heating devices are not permitted to be used onboard.

Gratuities & Service Charge

For your greater convenience, we operate an automatic service charge and gratuity system which is automatically added to your onboard account.

For guests sailing on/after 1 September 2023 an amount of £7 per person per night (£6 per person per night on cruises of 15 nights or more per night) – will be automatically added to your onboard account. Please note that guests under the age of 18 will not be charged gratuities.

All service charges and gratuities are collated, so a portion goes to each crew member, who helps to make your cruise special.

If you notice an issue that makes you think twice about our service charge, be sure to speak with one of our Guest Services Team who will try to resolve the matter before a charge adjustment becomes necessary. Even if you had a negative experience with a particular employee, seriously consider whether it warrants removing your gratuities altogether, keeping in mind that because of one crew member the whole team is affected. Of course, if you want to also reward a crew member personally in addition for excellent service, feel free to do so!

If you purchase one of our Ambassador Drinks Packages, gratuities are also included. However, please note that the gratuity contribution cannot be removed from any of the packages.

On Board Payments

All prices onboard our ships are quoted in sterling. A cashless system is in operation for all your onboard purchases. An account is opened for you at the start of your cruise for purchasing goods and services on board. All purchases are charged to your shipboard account and a final invoice is presented at the end of the cruise itemising all charges. This can be settled by MasterCard or Visa credit cards, or by Visa debit cards. Guests who prefer to pay by cash may top-up their cruise card by visiting reception.

Guests wishing to charge onboard expenditure to their credit card must register their chosen card during the embarkation process. Your card will be pre-authorized for £1. This pre-authorization will appear on your bank statement as a pending transaction until the end of your cruise.

During your cruise we will top-up your pre-authorised or pending amount in line with your account activity. You can check your account balance at any time using the ALL ABOARD APP, or at the self-service kiosks located around the ship. Your account will be closed at 0300 hrs on the day of disembarkation, at which point your onboard balance will be settled automatically and any remaining pre-authorised amount will be cancelled within 24 hours. Please note any purchases made after this point must be cash only. Please allow 3-5 days for this to be reflected in your bank account.

Special Dietary Requirements

If you, or a member of your party, have a particular dietary requirement, we can offer the following dietary options: Gluten-Free, Lactose-Free, Low Cholesterol, Low Fat, Low Salt, Vegan and Vegetarian Meals. If you have not done so at the time of booking, please advise any requirements no later than four weeks before departure.

Sustainable & Ethical

Our purpose is to inspire and delight every guest to enjoy an authentic cruise experience effortlessly, and sustainably. We’re here to accompany the next era of travel by blending tradition and innovation for a truly timeless cruise holiday that still makes you feel right at home.

We are passionate about protecting our oceans and destinations, which is why our ships will exceed the latest environmental standards, including no single-use plastic on board and energy-efficient engines. Join us on our journey to a more sustainable industry.

Travelling to Tilbury

Pick Up/Drop Off

Guests are able to be picked up or dropped off directly outside the main terminal building. This is a small area. To avoid congestion, please only arrive at your designated embarkation time & only arrange pick up for your disembarkation time.

For the pick up/drop off area, follow the directions above, but instead of turning left into the car park, continue on to the next mini roundabout turn right and immediate left. This is the Cruise Terminal.

By Coach

For guests who are booked onto the coach service from Victoria Coach Station, please ensure you arrive into Victoria in good time as the coaches must depart in our allocated time slot. Any guests with connecting travel arrangements, please ensure your connecting train/coach service arrives into Victoria in plenty of time & allows for any delays or traffic congestion.

By Rail

The nearest railway station is Tilbury Town, which is approximately a 20 minute walk from the terminal.

By Air

• London City Airport – Approximately one hour from the port.
• Gatwick Airport – Approximately one hour fifteen minutes from the port.
• Stansted Airport – Approximately one hour fifteen minutes from the port.
• Heathrow Airport – Approximately two hours from the port.

These timings are approximate & dependent on traffic conditions.

By Taxi

• Tilbury Taxis – 01375 855555
• Imperial Taxis – 01375 405056
• A5 Taxis – 01375 375888

Medical Services

The services of our qualified medical staff are available to you onboard in the event of ‘mal de mer’ or an emergency. It should be noted that the NHS does not cover treatment on the ship and there is a scale of charges for surgery visits and medical treatment. Such charges, which are usually claimable under your travel insurance policy, less any excess amounts, must be paid in full before your final disembarkation. Seasickness tablets are available from Reception at a nominal charge.

Smoking Policy

Smoking is not permitted inside our ships. Consequently, all internal areas, comprising cabins, lounges, restaurants and other public rooms are non-smoking areas. Designated areas for smokers are available externally in selected areas of the open decks. We reserve the right to alter our smoking policy during the cruising season and should new national or international maritime legislation subsequently affect this policy, guests will be informed on board accordingly. E-cigarettes or similar are only permitted to be used in designated smoking areas.

Sustainable & Ethical

Some of the most environmentally friendly ships afloat. We are continually reviewing and improving how we operate to effect positive change, support communities in the places we visit and reduce our impact on the environment. From locally inspired dishes on board to energy-efficient engines, we are paving the way for more sustainable cruising. This is represented by the turtle.