Food & Drink

Ballindalloch Restaurant

Spey & Avon Restaurants

Palms Café

Traditional Afternoon Tea

Colours & Tastes

Vasco

Room Service

Entertainment

Marquee Bar

With its large windows, spectacular glass roof and beautiful décor and furnishings, the Marquee Bar provides guests with the perfect place to relax or meet up with new found friends. With a selection of beers, wines and expertly-created cocktails available, it’s the perfect venue for a pre or post-dinner drink, or for joining your fellow guests after enjoying a day ashore.

The Observatory

The Observatory has spectacular panoramic views and is a wonderful lounge to enjoy a drink in as you take a seat in one of the comfortable chairs by the lounge’s large windows – ideal for our Scenic Discoveries, one of our five Signature Experiences, accompanied by commentary from our on board team about the waterways you’ll observe from this perfect viewpoint. Or, join us for our Ship and the Sea Experiences, as our officers host navigational chart and map reading sessions for guests. As we head into the evening, the Observatory comes to life with music and singing from our resident live bands, and you’ll have the choice of a selection of champagnes, sparkling cocktails or mocktails to add an extra touch of glamour to your on board experience.

Lido Bar and Lounge

Our spacious and sociable Lido Lounge & Bar is the perfect place to enjoy a refreshing drink and chat with our friendly staff and your fellow guests. Popular both before and after dinner, the bar has large panoramic windows overlooking the aft pool, allowing natural light to flow through; while the lounge is perfect for enjoying music from our resident musicians, or enjoying some of our fantastic Signature Experiences.

Morning Light Pub

Named after one of the largest sailing ships owned by the Olsen family in 1892 and decorated to resemble a British pub, the Morning Light Pub has a welcoming atmosphere and traditional style. Open throughout the day and the evening, it’s the ideal place to relax and socialise with friends both old and new. Featuring a well-stocked bar with a collection of beer and cider, including both British and international classics, and a selection from independent breweries close to our office in Ipswich, sip a drink and listen to our resident singers and guitarists, or take part in the popular (and competitive!) Fred. Olsen quiz.

The Bookmark Café

The Bookmark Café serves a selection of delicious speciality coffees and quality tea blends. Enjoy a quiet moment with a book or share the experience with good conversation, accompanied by our heavenly fresh chocolates and baked treats. From pralines to Champagne truffles, these mouth-wateringly good treats are too good to miss. If you’d like to make use of your Bookmark Café card – just £20 for 7 hot drinks and a bag of delicious truffles – then our friendly Baristas will be happy to fill your reusable cup with the drink of your choice, to enjoy on a stroll around deck or as you explore ashore. 

The Oriental Tea Room

The Oriental Room has been designed using exotic décor, elegant furnishings and with a menu of quality teas and herbal infusions, to provide an authentic taste of the Far East. Enjoy a selection of oolong, black, green and white teas from China, Japan and Taiwan, as well as a few favourite blends from back home, such as Earl Grey and English Chamomile. If you prefer something cold and refreshing, the choice of tea cocktails and delicious bottled beer, including Tiger and Tsingtao, are sure to tempt too. We also offer a non-alcoholic cocktail menu, based on Sri Lankan and Chinese teas.

Neptune Lounge

When the lights go down on board Balmoral, we’ll treat you to a selection of live shows ranging from music and cabaret to quick-fire stand-up comedy. Just relax, sit back and enjoy the fabulous performances with your favourite tipple or cocktail in our grand Neptune Bar & Lounge. After the main show, there’s usually a chance to catch a set from our Ship’s Orchestra and show-off your dance moves. With our talented Dance Hosts on hand, no-one goes too long without a dance partner. 

Card Room

Featuring plenty of card tables and comfortable chairs, the Card Room on board Balmoral provides guests with a quiet, relaxing space to enjoy a competitive hand or two, or simply a bit of fun. Bridge is always a popular pursuit on board, so you’re sure to find players up for a challenge. On some cruises, Bridge tuition is on offer to help you develop your skills.

Library

Located in the Bookmark Café on Lounge Deck, Balmoral’s well-appointed library provides a wide variety of books and publications, including some large print books to delve into, accompanied by speciality coffees, teas and tempting chocolates or baked treats served close by to this quiet, comfortable space.

Boutique Shopping

The shops on board Balmoral offer everything you may want or need during your time on board, whether you’re treating yourself or a loved one to a holiday gift or simply needing some basic essentials. Visit the Boutique Shop for designer handbags, perfumes and much more at fantastic Duty Free prices, or select from our range of casual clothing and evening wear; and bring home something special from the Jewellery Shop. At the Port Shop, you’ll find everything from sun cream, shampoo and toothpaste to books and tasty snacks too. 

You can also visit the Boutique Shop for some superb Fred. Olsen branded items, including a great selection of garments, such as t-shirts, gilets, and jackets, water bottles, and prints

Fitness

Pools & Jacuzzis

Keep fit by swimming a few lengths, or cool down after relaxing in the sunshine on deck in either of Balmoral’s large, heated saltwater pools. Located in the centre of Marquee Deck and at the stern of the ship on Lounge Deck, both pools are urrounded by open deck space and plenty of loungers, so are perfect for soaking up the sunshine or losing yourself in a good book. For blissful relaxation, head for the Jacuzzi and let the warm, bubbling water soak any cares away, while you chat with fellow guests.

Atlantis Spa and Salon

Our Atlantis Spa provides soothing surroundings for our guests relaxation and enjoyment. Large picture windows are perfect for offering scenic cruising points or ocean views, so indulge in the ultimate relaxation for the mind, body and soul in our tranquil setting as our Spa team on board Balmoral pamper you. With a wide range of luxurious treatments on offer, including massages, manicures, pedicures, relaxation treatments and hairdressing; you’ll leave feeling completely energised and revitalised, or feeling fabulous with a new cut or style.

Fitness Centre

If you enjoy working out, Balmoral’s Fitness Centre is fully equipped with all the modern facilities and equipment you’d expect to find in your gym back home, including running machines, bikes, cross trainers, weight machines and free weights. On board Balmoral and across our fleet of ships, we run a variety of complimentary yoga, pilates or stretching classes in the Fitness Centre, which are suitable for everyone from beginners to regular gym-goers, run by our fully qualified Fitness Instructors. Join us for an invigorating Walk a Mile session or a relaxing sunrise pilates or yoga class out on deck. We also have circuits, fitball or legs, bums & tums sessions. Details of classes can be found in your Daily Times each day.

Or, treat yourself to Personal Training sessions with our fully qualified, friendly trainers, where you can receive a one-to-one programme tailored just to your needs.

Fitness Classes

Whilst a Fred. Olsen cruise is about relaxing and enjoying some time away from daily life, we understand that many of our guests like to continue their fitness routine even when they’re on board our smaller ships.

This is why our ships feature fully-equipped Fitness Centres, and we offer a wide range of complimentary fitness classes – perfect for beginners and experience gym-goers alike – too. Guests can join our instructors for Pilates, Yoga, Fitball and much more, and all at no extra cost.

Enrichment

Rib Tours

We encourage our guests to head off on a journey of discovery in every destination to really get the most out of every moment of their cruise. Taking exploration to the next level are our on board RIBs, these exciting crafts offer our guests the chance to be immersed in destinations in a way few others get to enjoy. Whether you’re breaking new ground by venturing even deeper into a stunning fjord, heading off on a scenic journey to an untouched beach, or sailing past an isolated spot of spectacular coastline only accessible by boat, you’ll have an unmissable chance to see things on or by the ocean that regular cruise line guests never see.

Arts and Crafts Room

The Arts & Crafts Room onboard your cruise ship is the perfect space to explore your ideas and designs with arts and crafts lecturers. So, for the creatives amongst you, there will be plenty to keep you entertained throughout your cruise holiday, and perhaps leave you with your own self-crafted souvenir to take home.

Guest Speakers

We’re often joined on board our ships by port experts and guest speakers to talk our guests through a range of subjects and topics, such as history, geography, aviation, wine tasting and foods of the world.

On all cruises our informative Port Talks will be available for our guests to enjoy in preparation for arrival into each port. Our knowledgable lecturers share information to help guests make the most of their time ashore, while on some sailings, there are lectures that delve deeper into specific destinations on the itinerary too.

Cookery Demonstrations

On board Bolette and Borealis, our expert chefs and teams from the Galley host cooking demonstrations to showcase their culinary craft and provide a taste of the skill and passion that goes into every meal served at our dining venues.

Guests can take a seat at the spacious Auditorium to watch, listen and learn how to make some of their favourite Fred. Olsen dishes, as the chefs take them through each step of their creation, from preparation to plate.

Dance Classes

For many of our guests, the time spent on the dance-floor is one of the highlights of their days on board our smaller ships. So its no wonder that our Dance Classes – hosted by our wonderful Entertainment teams – always prove popular.Show less

Our instructors teach a variety of dancing styles, from line dancing to ballroom and sequence dancing, helping guests to learn and perfect their steps and moves before they head for their ship’s lounges in the evening to dance the night away. 

Tasting Events

Hosted by our Sommeliers, Tasting Sessions* on board our smaller ships offer a fascinating insight into the production processes, scents and flavours of some of the world’s finest tipples.Show less

The Tasting Sessions on your cruise could include opportunities to sample everything from delicious wines and Champagne to whiskey and a range of spirits, while occasionally our experts will also teach you the art of pairing food and drink to create combinations that perfectly blend the nuances of their flavour.

*To join our Tasting Sessions, there is an additional charge and this can vary on the type tastings on offer, full details can be found in your Daily Times once on board. 

Travels to Come

Unlike other cruise companies who sail the same routes year after year, we are constantly researching and hand-crafting new itineraries. On every cruise we run a programme designed to inspire travel, where you can find out about the development of our new itineraries. Don’t worry, these are not sales talks or “exit through the gift shop” ruses – just an opportunity for travel enthusiasts to daydream about what is yet to come.

Fred. Olsen Book Club

With ample time and space to relax, many of our Guests make the most of the opportunity to get stuck in to a good book during your cruise holiday. This is why to enhance reading enrichment further, we have introduced the Fred. Olsen Book Club on selected sailings, a chance to talk all things ‘bookish’ with like-minded people. Hosted by the Entertainment Managers and their Team, the Book Club provides a welcoming, social space in which you can openly and informally discuss thoughts and views on bestselling lighter reads, crime-thrillers and traditional or contemporary classics.

With ample time and space to relax, many of our Guests make the most of the opportunity to get stuck in to a good book during a cruise holiday on board one of Fred. Olsen’s smaller, friendlier ships. This is why to enhance reading enrichment further, we have introduced the Fred. Olsen Book Club on selected sailings, a chance to talk all things ‘bookish’ with like-minded people.

Hosted by the Entertainment Managers and their Team, the Book Club provides a welcoming, social space in which you can openly and informally discuss thoughts and views on bestselling lighter reads, crime-thrillers and traditional or contemporary classics. Specific categories and titles to discuss at the Book Club on each cruise are chosen in advance and listed below, allowing you time to purchase and read the books before you set sail. These books will also be available from your ship’s Port Shop, should you wish to wait until you’re on board to join in the fun.

So, if you love a good book while discovering the world with Fred. Olsen, what better way to indulge your passion than joining your friends and fellow guests at the Book Club?

We look forward to welcoming you!

Behind the Scenes Tours

Join us for an exclusive behind-the-scenes tour and discover the hidden secrets and challenges of running a cruise ship. You’ll gain special access to areas usually off-limits to guests, offering a unique glimpse into the inner workings of our vessel. Venture into the Galley to see how our chefs prepare your delicious meals, learn what it takes to manage the stores and laundry room, and enjoy visits to the Engine Control Room and the Bridge. Throughout the tour, you will have the opportunity to meet and speak with our dedicated crew members, gaining insights into life on board and hearing their stories first-hand. You will also receive a keepsake lanyard and a professional photo to commemorate your adventure. To ensure the most enjoyable, immersive experience, we have limited this tour to just 12 spaces.

Approx. 2 hours | £49pp

Behind the Scenes Tours

Join us for an exclusive behind-the-scenes tour and discover the hidden secrets and challenges of running a cruise ship. You’ll gain special access to areas usually off-limits to guests, offering a unique glimpse into the inner workings of our vessel. Venture into the Galley to see how our chefs prepare your delicious meals, learn what it takes to manage the stores and laundry room, and enjoy visits to the Engine Control Room and the Bridge. Throughout the tour, you will have the opportunity to meet and speak with our dedicated crew members, gaining insights into life on board and hearing their stories first-hand. You will also receive a keepsake lanyard and a professional photo to commemorate your adventure. To ensure the most enjoyable, immersive experience, we have limited this tour to just 12 spaces.

Approx. 2 hours | £49pp

Other

Special Dietary Requirements

On board all of our ships, we do our best to accommodate most dietary requests. So, vegetarian, vegan, low fat, low cholesterol, low salt, dairy-free, lactose-free, wheat-free and gluten-free food are all catered for.

We also kindly request that you make us aware of any special dietary requests at the time of booking or by calling our Guest Services Team on 0800 0355 145. We’ll do our best to source exact products, or provide certain foods, such as diabetic desserts. Guests with food allergies or intolerances will also have the opportunity to speak to the Maitre ’d or Executive Chef once on board to discuss any requirements.

We can also provide a vegan option for our Traditional Afternoon Tea service, which is available on all sea days. Prices can be found on the link below.

Please note that we may not be able to source specific brands given our location or the availability at local ports. 

Dress Code

Packing for your cruise holiday with Fred. Olsen is simple. The dress code is designed to ensure you feel relaxed and comfortable during your days and evenings on board, as well as your time ashore. This handy guide will help you decide what to pack for your cruise holiday.

DAYWEAR

On Board: Whether enjoying the sea views from the deck, or participating in the many activities available, we want you to feel at ease. Casual wear is perfectly acceptable for your days on board with many guests opting for shorts and a T-shirt or polo shirt while cruising in sunny climes, and a pair of light-weight trousers and a sweater or jacket for cooler daytime temperatures.

Whilst on deck, bathing suits are a must to ensure you can make the most of the pools and Jacuzzis on board. A pair of flip flops or sandals are advisable as the decks can sometimes get very warm (please take care, as the decks can be slippery too). A T-shirt and casual shorts is often preferred for lounging by the pool. Don’t forget your hat, sunglasses and sun cream, as the sun can be a lot stronger at sea.

Ashore: The weather can vary greatly depending on your destination and the time of year you cruise. For warm weather destinations like the Canaries, Mediterranean and the Caribbean, typical summertime wear such as T-shirts, shorts or swimwear are fine. For Shore Tours that include visits to churches, museums or cathedrals, it is advisable to dress a little more conservatively.

For cruises to cooler destinations, a pair of trousers, a jumper or jacket and a raincoat are recommended, as the weather can be changeable.

Whichever type of cruise you choose to embark on, a pair of comfortable walking shoes is strongly recommended to explore some of the fabulous destinations you will be visiting in comfort.

EVENING WEAR

Evening wear is simple on a Fred. Olsen cruise; most evenings are Smart Casual with a Formal Night or two providing the chance to dress up. And just to add some fun to the cruise, there may also be some optional Theme Nights on longer sailings.

Smart Casual Evenings: Most evenings on board have a smart casual dress code. Dresses and skirts or a pair of trousers, chinos or dark jeans, coupled with a polo shirt, shirt or blouse. Some guests opt to wear a jacket and tie too, but the choice is yours.

Formal Evenings: Cruises of six nights or longer will have at least one Formal Evening – this is your chance to ‘dress to impress’ and add glitz and glamour to your dining experience.

Most men opt to wear either a dinner jacket, or dark suit and tie. Ladies are often seen looking fabulous in anything from a cocktail-style dress to a full-length ball gown or evening suit.

Casual Buffet Dining: On any evening, you have the option to dine in our buffet restaurant. While we request that guests dress appropriately – avoiding swimwear and loungewear – this option offers a casual dress code for a more relaxed dining experience at a time that suits you.

FORMAL NIGHTS

Depending on the length of your cruise holiday there will be one or more formal evenings whilst you are on board. This is your chance to ‘dress to impress’ and add glitz and glamour to your dining experience.

Most men opt to wear either a dinner jacket, or dark suit and tie. Ladies are often seen looking fabulous in anything from a cocktail-style dress to a full-length ball gown.

All Fred. Olsen cruise ships feature a casual dining experience for those guests who do not wish to join the formal evenings. Dress code for these restaurants is smart casual every evening. These restaurants are The View Restaurant (Bolette and Borealis) and Palms Café (Balmoral).

The exact number of formal nights will be highlighted on your cruise ticket. Below is a guide to the number of formal nights you can expect to enjoy on cruises of various durations.

3 nights or less:

Smart casual throughout

3 – 4 nights:

Captain’s Welcome Party, but no formal nights

5 – 6 nights:

Captain’s Welcome Party + 1x formal night

7- 12 nights:

Captain’s Welcome Party + 2x formal nights

13- 20 nights:

Captain’s Welcome Party + 3x formal nights

22 nights +:

Captain’s Welcome Party + 1x formal night each week

Smoking Policy

We operate a strict ‘no smoking’ policy in all inside areas. Smoking will only be permitted on cabin balconies (excluding Terrace Balconies on Bolette and Borealis), and in designated open deck areas.

Electronic cigarettes that don’t emit vapour, may be used in cabins or on cabin balconies but are not permitted in any non-smoking public areas. They can easily be mistaken for real cigarettes, which may result in an unnecessary confrontation that requires staff intervention. Electronic cigarettes emitting any vapour – even water vapour – may only be smoked in designated external smoking areas.

Please ask a member of staff for the designated smoking areas when you board your ship.

Designated smoking areas are as below:

Borealis

Deck 8 aft, port side, outside The View Bar and deck 9 forward.

Bolette

Deck 8 aft, and deck 9 forward.

Balmoral

Deck 7 starboard side, Decks 8 and 9 aft – starboard side, and Deck 11 starboard side – outside the Marquee Bar.

Disabled Facilities

Fred. Olsen Cruise Lines warmly welcomes guests dependent on the use of a wheelchair/scooter for mobility on all vessels within our fleet. However, with the very different nature of a holiday at sea when compared to one on land we very strongly recommend you are accompanied by an able-bodied companion who is responsible for providing any assistance that you may require both on board and ashore. On board we are unable to offer any sustained or long-term assistance. If you opt to travel alone but it transpires that you are unable to cope on board you will be required to meet with a senior officer to discuss the situation, and in extreme circumstances asked to disembark the vessel at your own expense. If in any doubt prior to departure as to whether we can safely accept the guest for passage, we do reserve the right to insist a guest is accompanied by an able-bodied companion.

The number of guests either reliant upon the use of a wheelchair/scooter, or with reduced mobility, that we can accept is governed by the number of crew we can assign to assist disabled/mobility impaired guests in the unlikely event of an emergency. This is in accordance with the International Maritime Organisation’s convention on ‘Safety of Life at Sea‘ (SOLAS), governing the safe evacuation of a vessel within 30 minutes of the emergency alarm being sounded. This regulation is not superseded by the EU Passenger Bill of Rights Regulation 1177/2010, effective 18 December 2012, concerning the rights of passengers when travelling by sea or inland waterways.

Please Note: All guests will be required to store mobility devices in their room on board and will not be permitted to leave them outside in corridors and stairwells, or have them stored on board.

If you would like to hire mobility equipment to take on your cruise, Mobility at Sea can accommodate your needs – please call them on 0800 328 1699.

All four of our cruise ships feature cabins specially adapted for wheelchair use.

Should you wish to bring a wheelchair/scooter on board, please advise us in advance, so that a space can be allocated on board. We also request that a Mobility Questionnaire is fully completed. All wheelchairs/scooters must be stored by yourselves in your cabin.

In accordance with safety requirements, the number of guests using wheelchairs on board is restricted as follows:

• Balmoral: 16
• Bolette & Borealis – 20 in total (of which 10 can be scooters)

Only those cabins indicated as adapted for wheelchair use have private facilities for wheelchair users.

DEAF AND VISUALLY IMPAIRED GUESTS

As with mobility impaired guests we would strongly recommend guests are accompanied by an able-bodied companion to assist them both on board and ashore.

Whereas infra-red hearing loops are fitted on all vessels, with headsets available from Guest Services, for use in the main ‘Show Lounge’, please note that this headset system is not suitable for people who wear permanently inserted hearing devices; and none of our rooms feature any additional emergency equipment such as flashing lights or ‘bed shakers’ that can be used in the event of an emergency. In the event of an emergency our specifically trained and assigned crew will come directly to your room. However, please let us have advance notice of any serious hearing impairment.

Environmental

At Fred. Olsen we are committed to reducing the impact we have on the environment around us.

With our ships sailing to the four corners of the earth, we want to minimise the impact we make on all the beautiful places we visit and ensure that they are protected for future generations. As a company, we strive to comply with all environmental requirements and take steps to exceed them whenever possible.

Continuing our ongoing efforts to help alleviate plastic pollution and its global environmental impact, single use plastic water bottles∘ are no longer available to purchase throughout our fleet, for guests or crew, and glass carafes, which are replenished daily, are in use in all cabins.

Guests can bring their own refillable water bottles, or purchase on board in the ship’s Port Shop; these can be filled in any of our bars, and we are in the process of installing water stations across the fleet.

Little changes can make a big difference

✔ We have removed all single-use coffee cups, plastic cutlery and plastic straws

✔ Plastic jam and butter portions have been replaced with refillable options

✔ New linen bags have replaced plastic laundry bags

✔ The consumption of cling film in The Galley has been reduced

✔ Ropes are now used to secure items during rough seas rather than plastic

✔ Wooden pencils are provided in cabins, instead of plastic pens

✔ All printed marketing communication is on responsibly sourced FSC approved paper

Refill your water bottle!

We are excited to be supporting the Refill Campaign, run by environmental campaigning organisation City to Sea, to raise awareness of the impact of single-use plastic water bottles on the environment, and encourage people to use refillable water bottles instead.

A million plastic bottles are bought around the world every minute and it’s predicted that figure will rise by another 20% by 2021.

Find out more about how you could save money, stay hydrated and help prevent plastic pollution at source with Refill.

Download the Refill app to find your nearest station today and become a ‘Refill Champion’.

Fuel

Fred. Olsen comply with all international policies and take steps to exceed them whenever possible.

Our ocean-going ships use a mix of Low Sulphur Fuel Oil (LSFO) and Heavy Fuel Oil (HFO). As we approach port of calls and sail through special emission control areas, the LSFO – which has a sulphur content of just 0.1% – is used. Outside of these areas, we switch to the use of HFO, which contains a sulphur content of 1-2%. Both fuels are currently below the existing global sulphur limit.

From 1st January 2020, the limit for sulphur in fuel oil used on board ships operating outside designated emission control areas will be reduced to 0.50%. We have already started to take steps to switch our ships to lower emission fuel where possible.

Waste Recycling

All waste created on board is taken to a dedicated waste and recycling∘ sorting area on the vessel.

It is then separated into glass, metal cans, paper/cardboard, plastic, food waste and general waste. Once sorted, these materials are compacted and stored ready to be offloaded at the next available port. Cooking oil is also offloaded in port, so that it can be repurposed.

Food waste is, on some occasions, pulped and then discharged into the sea in accordance with Marpol regulations, as food waste can be eaten by fish. In addition, some items are incinerated on board, again in accordance with all environmental and safety regulations.

Medical Facilities

For your peace of mind, all of our cruise ships have a Medical Centre offering primary and emergency care, with a doctor and/or nurse on call at all times. All our cruise ships also have two qualified nurses on board. The Medical Centres operate outside of British and European health services and charges are levied for consultations, investigations, prescriptions and room visits. A scale of charges is displayed in each Medical Centre, and charges incurred will be billed to your on board account. We would ask that any guest taking medication brings adequate supplies to last the duration of the cruise. Please ensure you pack medication in your hand luggage, if required, en route to your ship.

Wi-Fi

Staying connected with friends and family at home whilst on a Fred. Olsen cruise has never been easier.

With our new fast Starlink maritime service you’ll be able to connect to the internet via your smartphone, tablet, laptop and other devices to send email, keep up-to-date with the latest news and share your holiday experiences on social media as you cruise.

Simply connect to the guest WiFi aboard, create an account and select your desired internet package and you’re good to go. WiFi is available throughout our ships, so you can connect to the internet whilst relaxing in any of our public areas. Any charges will be charged directly to your on-board account. Find out more here.

Suite Dreams Package

Our Suite Dreams package comes with our compliments in all our Suites. On arrival, you’ll be welcomed with a bottle of sparkling wine and a fresh fruit bowl – which will be topped-up anytime during your cruise at your request.

To assist you on your voyage of discovery, you’ll find a pair of binoculars, a world atlas and a country guide, as well as complimentary shuttle vouchers for those times where for operational reasons we can’t dock within walking distance of a destination. A newsletter with domestic and international news is delivered to your room daily, along with a selection of delicious canapés.

We know it’s the little details that make all the difference, and the inclusion of extras such as luxury towels, bathrobes and slippers, complimentary water, free pressing service and laundry vouchers ensures your Suite Dreams package is a valued treat.

Suite Dreams benefits include*:

✔ A welcome bottle of sparkling wine

✔ Fruit basket (topped up on request throughout your cruise)

✔ Flowers or plant in your Suite

✔ Bathrobe and slippers

✔ Luxury towels

✔ Free pressing service for formal wear

✔ Binoculars in your Suite

✔ World atlas and country guide for your reference

✔ Afternoon canapé service

✔ Daily newsletter, featuring national and international news

✔ Pair of compact umbrellas for use ashore

✔ Laundry service discount vouchers

✔ Carafe of water, replenished daily

*Facilities (including room layout) vary by Suite type; please check when making your booking. Suite Dreams benefits are available on all cruises of three nights and above duration. Suite Dreams benefits apply to guests staying in all Suite grades.

Guide Dogs / Assistance Dogs

Guide dogs (assistance dogs) are warmly welcomed on board all our cruise ships.

In order to offer an enjoyable and safe cruise experience for both you and your dog, we kindly request you complete the ‘Assistance Dog Travel Application Form’. This can be obtained by contacting the Guest Services Department on 0800 0355 145 or via e-mailing [email protected]. We request that guests advise us before travelling that they wish to bring an Assistance Dog on board, and that all relevant application forms are completed.

The following items must be included in the application*:

Pet Passport

We require a copy of all pages, including your pet’s microchip number and confirmed rabies vaccination, which must be administered at least 21 days prior to travel, and valid for the duration of the cruise.

Training Certificate

A copy of the training certificate from ADI (Assistance Dogs International) or IGDF (International Guide Dog Federation).

Tapeworm Treatment Appointment

Confirmation of a pre-booked overseas veterinary appointment for tapeworm treatment. This is a mandatory requirement between 24-120 hours prior to return to the UK. We strongly advise you book this appointment for the penultimate port of call (if within the mandatory time period) to avoid any issues should the final port of call be missed for any unforeseeable reason. Exceptions include sailings direct from Ireland, Finland, Norway or Malta. Please note: other EU countries also have tapeworm compliance requirements if you are not travelling to that country directly from the UK (i.e. the ship makes a call in another country first).

Should you wish to bring a Service Dog on board, the same conditions apply as with Assistance Dogs, so please do let us know if you wish to bring your Service Dog on your cruise.

*If for any reason, after submitting the application, your request is denied by the Animal & Plant Health Agency (APHA), you are entitled to cancel your booking free of charge. Please be aware that it can take time to process applications with APHA, so please submit your request at the earliest possible opportunity to avoid disappointment. Terms & conditions apply.  

Age Restrictions

We are delighted to accept booking for younger guests, aged between 2 and 17.

All children aged over 12 will need to have had both of their vaccinations before joining us on board, with at least 14 days since the date of their second dose.

On peak-time holiday cruises, and subject to numbers, our Little Skippers Club keeps kids between 5 and 11 years old entertained with a variety of fun activities. They will enjoy arts and crafts, discos, treasure hunts and loads more, all run by our friendly team of hosts and hostesses*.

A list of the day’s events are included in the Little Skippers Club’s mini-version of the Daily Times, which also shows the separate pool times for kids. Activities also stretch across the evenings, to suit the individual needs of families on board. Please note: our Little Skippers Club also welcomes children under 5, however parents must provide supervision at all times. The club operates subject to minimum numbers being achieved.

For those guests who are travelling overseas with children under the age of 16 for whom you are not the parent or legal guardian, it is a legal requirement that you obtain the written consent of the parent/ legal guardian and produce this upon request when checking in at the port/airport. Failure to produce this documentation may result in refusal of passage. Unfortunately, we regret we are unable to accept children less than 2 years of of age.

We regret that we are not able to offer a babysitting service during your cruise holiday.

*All of our Little Skippers Club hosts are Disclosure and Barring Service (DBS) checked. 

Laundry Services

All of our ships have at least one fully equipped Laundry Room, complete with self service washing machines filled with with detergent and softener. Just collect a token from Guest Services (there is a small fee of £2 for this service) and pop it in the machine. Also in the Laundry Rooms are tumble driers, irons and ironing boards.

Or, let us do your laundry! A laundry bag will be supplied to you in your cabin welcome pack for your use, if you wish to return home with a case full of clean clothes. Simply fill the laundry bag with the items you need washing, and your cabin attendant will whisk them away for our ‘wash and fold service’. Full details of prices can be found in your cabin welcome pack.

Please note: travel irons and steamers are not permitted on any of our cruise ships.