Villa Borghese Restaurant

L’Ibiscus Restaurant

4 Seasons Italian À la Carte

Shanghai

Self Service Café

Ice Cream Bar

Covent Garden Theatre

State of the art theatre, and the main show lounge onboard, with seating for 1,240 people, it is home to MSC Orchestra’s shows ranging from singers and jugglers to shadow puppeteers and acrobatic gymnastics. It is split over two levels of seating on Deck 6 & 7.

R32 Disco

With a live DJ and open from 11.00pm until late, the ship’s disco located on deck 14 and served by its own bar. It has seating for 172 guests.

Palm Beach Casino

The ship’s 630 square meter casino, situated on deck 7 accommodating 222 guests. It is served by its own bar and features games from roulette and blackjack to poker and slot machines. The Casino is open to over 18’s only.

L’Incontro Piano Bar

The 142 seat Piano Bar on deck 5 is the ship’s reception bar, featuring live piano music and accompanying orchestra. 

La Cantinella Lounge & Wine Bar

The Lounge and Wine Tasting Bar with tapas and live music and can be found on deck 7 of the ship with seating for 135 guests.

Each day special wine tastings are accompanied by different bites of food, such as fried polenta with cream cheese, bruschetta and other specialties as guests are guided through the wine selection by experienced sommeliers.

Coffee Bar

The Coffee Bar is an additional charge bar, situated on deck 6 seating 220 guests and with complimentary snacks ranging from pastries to cookies and potato chips served with all drinks purchased.

Coffee packages are available and drinks on offer range from chilled liquor based coffees such as Espresso Martini, American Style Coffee, Cappuccino and Hot Chocolate.

Entertainment on offer here ranges from live music to trivia quizzes, art and craft demonstrations and cookery demonstration

The Purple Bar & Zaffiro Bar

The Ships cocktail bars are the ideal location for guests to enjoy a pre-dinner cocktail with live musical entertainment.

They are located on deck 6 with seating for up to 45 guests in each bar.

La Cubana Cigar Lounge

The ship’s smoking room and whiskey bar is situated on deck 7 and seats 32 guests.

The Cigar Lounge offers elegant surroundings with leather settees and armchairs for guests to relax on and enjoy a cigar accompanied by a drink selected from the range of fine spirits on offer.

Library

The ship’s small library and reading room are located on deck 7, with seats for 15 guests. It has a small selection of books in a variety of languages for guests to borrow. It also contains a number of board games for guests’ use.

Art Arcade

The Art Arcade can be found on deck 7 of the ship. Guests can view a range of artwork from fine prints, lithographs, water colours and oils which can be purchased during the ship’s champagne art auctions.

Internet Café

Internet Cafe is located on deck 7.

Card Room

The ship’s card room is located on deck 7 and seats 28 guests.

Shops & Boutiques

There are a variety of shops and boutique onboard. From the MSC Logo shop that sells MSC clothes, souvenirs and toys, Le Parfum selling a range of cosmetics and perfumes including Dior and Marc Jacobs.

La Boutique

On deck 6 sells men’s, women’s and children’s fashion with brands including Polo, Ralph Lauren, Lacoste and Armani, with sunglasses, watches and fashion jewellery.

Duty Free

Discover everything the Duty Free shop has to offer, all at tax and duty-free prices*.

You can choose between top-flight international tobacco products, technology products, fine wines, chocolate, make up and travel essentials.

Our expert staff can provide you with all the help you need to make the perfect choice.

MSC Logo shop

Infuse your cruise with gifts that spark magical memories of your voyage across the waves! Navigate the MSC Logo Shop for everything from gadgets to books and novelty gifts! You’ll also find MSC’s very own DOREMI Mascot right here in the MSC Shop.

Accessories Shop

Top Italian brands such as Armani, Coccinelle, Furla and Fusaro feature alongside international names like Radley London, Calvin Klein, Lacoste, Tommy Hilfiger and Ralph Lauren. Here you are sure to find serious sartorial inspiration for bags and accessories!

Fashion Boutique

Browse the latest collections for men, women and children, plus an array of accessories for all tastes. Enjoy the expert guidance of our staff, here to help you find something for the special people in your life, whatever their age and taste!

Savannah Bar

The Savannah Bar is the ship’s second show lounge served by its own bar and dance floor.

It is situated on deck 6 with seating for 477 guests.

Entertainment and activities range from bingo, seminars, Italian lessons and salsa dance classes to audience participation game shows, karaoke and international dance music.

Shaker Lounge

The Shaker Lounge is located on deck 7 of the Orchestra and has its own bar and dance floor along with seating for 330 guests.

It is a large cabaret style lounge with live shows and bands for guests’ entertainment.

Calabranca Pool Area

If a bit of poolside therapy sounds like your idea of heaven, look no further than one of our numerous swimming pools to get your fill of sun and relaxation, while our pool attendants can cater to your every need.

Photo Portrait

A dedicated Studio Photographer will provide you with a unique photo opportunity to capture the special moments of your cruise. During a private consultation you will be presented with the best locations around the ship so you can choose where your photoshoot will take place. Every photo will be taken with top of the line equipment by our highly-skilled, studio photographer using creative lighting techniques. Pictures will be re-touched and edited, and printed on premium photo paper. After your session choose from our different packages and take home lasting memories.

Photo Shop

Smile! Our professional team of photographers constantly roam the ship, capturing wonderful memories every day. Be sure to stroll through the Photo Gallery daily, so you don’t miss one of their great shots of you and your loved ones enjoying your cruise.

Beer Festival

Fun-packed festive celebrations with a Bavarian flair – decorations, costumes, games, music and of course beer. There’s even a Master of Beer competition and a 6-metre-tall inflatable beer mug.

Sailaway Party

A start-of-the-cruise event celebrating the ship’s departure, led by the Entertainment Team and Dancers in a spectacular Costume Parade.

Master Chef

The world’s best-loved food show awaits you on the MSC Cruises fleet! Experience the adrenaline-fuelled creativity of an extraordinary on-board cooking competition for adults and junior guests.

MSC Factor

Think you’ve got what it takes to be a star in our on-board talent competition, The MSC Factor? Then come and showcase what you can do in the most exciting talent show at sea. Whatever your specific talent may be, don’t be shy – come and show the world what it’s been missing.

Theme Parties

We organise various daytime and evening Theme Parties on board. You may wish to bring bright fun clothes for the Sunshine Party and something white for the White Party.

Arcade

While away a few enjoyable hours of game play at the Arcade on board the ship. Pit your wits and skill against those of your friends in any number of typical arcade options, including video games, pinball and more. Great fun guaranteed.

Photo Gallery

Don’t forget to explore the All-Inclusive Digital Photo Package, which includes digital files of all the photos taken by our professional photographers on board. Digital photos are available for download only during your cruise. Keep in mind, once you disembark, downloading your photos won’t be possible.

Reception – Guest Services

The Reception – Guest Services can be located on deck 5.

MSC Aurea Spa

MSC Aurea Spa boasts an exotic interior of natural stone, precious woods and rich mosaics, and is equipped with specific and massage treatment suites. Being pampered by a traditional Balinese Massage is a truly unique experience. Thanks to a blend of scented essences and aromatic oils, your body is enveloped in an endlessly peaceful and relaxing aura. 

Minigolf

You’ll need to combine hand-to-eye coordination with a deft, light touch to get around our entertaining open-air Minigolf course on board the ship. Get together with your friends and family to see who has what it takes to be crowned the Minigolf King or Queen.

Sport Centre

A 474 square metre multi-purpose sports court is located on deck 16 for games such as basketball, tennis, football and volleyball with complimentary equipment hire from the pool area on deck 13.

Shuffleboard

Shuffleboard is available on decks 14 and 15 of the ship with equipment available from the poolside bar on deck 13.

Medi Spa Center

Relaxing on one of our ships will do wonders for you, but we also have a few secrets on board to help you look and feel even better. Make the most of our range of safe and effective Anti-Ageing treatments and return from your cruise visibly rejuvenated.

Thermal Area

Start your wellness journey in our on board thermal area and achieve a lasting feeling of absolute well-being that will stay with you well beyond your cruise. Our thermal experiences are designed to slowly raise your body temperature while you relax, taking full advantage of the holistic and therapeutic benefits of water and heat.

Beauty Salon

You can enjoy the expertise of highly specialised staff in aesthetic treatments to offer you excellent results and improve the relaxing effects of your cruise. Customize your cruise with the best treatments for your body. Unwind and feel fantastic! 

Hair Salon

Refresh your look with a new hairstyle! There are different packages which include a personalised shampoo & conditioning mask, a haircut and a single process colour treatment. Leave the salon styled and ready for a great evening onboard.

Gym by TechnoGym®

Fitted with authentic TechnoGym® equipment and featuring panoramic ocean views, the on-board Gym is the place to be for all those who take their fitness regime seriously. Hone your physique with a full set of TechnoGym® apparatus every day of your cruise to look better than ever before.

Power Walking Track

Enjoying time off on your cruise doesn’t need to mean letting your fitness routine slide, so gear up and rendezvous with the power walking and jogging track on deck to get your daily exercise fix while also savouring outstanding ocean views.

Basketball

Come to the outdoor Basketball court at the Sport Center for a chance to hang out with friends, have fun shooting hoops and enjoy a full-body workout at the same time. You may not make the latest line-up of the Harlem Globetrotters, but you’re sure to have a great time.

Tennis Court

Anyone for tennis? Play to your heart’s content at the outdoor tennis court of our on-board Sport Center. Tennis is ideal for getting some healthy activity, honing your hand-to-eye coordination and having loads of fun. Game, set and match to you.

Volleyball

Fast-paced, energetic and a ton of fun to play, volleyball is one of the world’s most popular team sports and one you can enjoy at the outdoor volleyball court at the on-board Sport Center. Burn some calories and get a thorough cardio-vascular workout while you land a kill and beat the opposing team.

Five-a-side Football

Fancy a game of footy? Your wish can be granted at the outdoor five-a-side football pitch at the Sport Center. Team up with some friends or family and play a match against another on-board team. A great way to have fun, get active and turn strangers into friends.

Barber Shop

Inside the MSC Aurea Spa there’s a dedicated Barber Shop to keep you looking at your best during your time on board! Leave the salon styled and ready for a great evening.

Sport Tournaments

Tennis Tournament – if you’ve got a killer backhand then why not enter our onboard tennis tournament? It might not be Wimbledon but it’ll serve up a great workout and possibly a taste of glory, too

Soccer Tournament – can you kick it? Yes you can! Sign up for the onboard soccer tournament and show off your skills. Your team needs you, so get involved.

Volleyball Tournament – unleash your competitive side in our very own onboard volleyball tournament. Quick reactions and impressive reach could lead you and your team to glory!

Basketball Tournament – ready to shoot some hoops? Then enter our onboard basketball tournament. Get involved and prepare for glory!

Ping Pong Tournament – pick up a paddle and prepare for battle! The ping pong tournament is on and you’re invited. Ready for the challenge? See you there!

Table Soccer Tournament – if you’re a fan of football in the miniaturized form known as foosball why not enter today’s tournament? Just remember the golden rule – no spinning!

MSC Bike Adventours

One of the best ways to explore a city is from the seat of a bicycle. Hit the road on your next MSC Cruise on a MSC BIKE ADVENTOURS experience.

See, hear, smell and feel the destination like never before. You’re guaranteed to leave with a deeper connection.

Our carefully curated small group tours offer both active adventures and easy city sightseeing on electric bicycles.

Reserve today and ride into your next adventure with MSC Bike Adventours.

MSC Bike Adventours Clothing

Ride longer and feel stronger with our pro cycling jersey and race ready bib, designed by Essor Design studio and available exclusively onboard. Available in S – XL.

You can have yours with our MSC Bike Adventours.

Responsible Shore Excursions: Protectours

What are Protectours

We are committed to preserving a beautiful world for future generations to enjoy. By focusing on environmental sustainability, PROTECTOURS contribute to that vital goal. 70% of the tours involve activities with zero environmental impact – like walking, cycling, or kayaking – while others make a direct contribution to the environment, for example, tree planting or beach cleaning. So, you can enjoy original insights into the natural world while preserving its beauty and helping to ensure a greener future!

A world of amazing experiences

PROTECTOURS offer you unforgettable experiences in close contact with nature and communities in a variety of environments around the world. Local guides, with an expertise in wildlife or traditions, will help you save baby sea turtles in the Caribbean, clean the desert in Abu Dhabi, explore Iceland by horseback, or immerse yourself in Corfu’s beautiful countryside and the magical world of bees.

MSC Cruises and the environment

Our love and respect for the marine environment are reflected in our certified eco-ships, with their innovative systems for energy saving, waste treatment and recycling. Naturally, our commitment to the environments extends to our onshore activities too. PROTECTOURS is not only a way to offer our guests a variety of eco-friendly shore excursions, but also a means of encouraging our onshore partners to develop tours that pay ever more attention to environmental sustainability. Just one example is that no single-use plastic or other items are accepted on these tours.

Easy & Accessible Excursions

Explore each destination at your own pace

Our Easy & Accessible Tours make exploring comfortable for everyone!

These tours allow slow walkers, wheelchair, scooter users and any guests that like to leisurely explore, to visit the best each destination has to offer on easy tours created just for them. Through specifically selected itineraries and specially designed tours, guests will be able to enjoy step free routes at their own pace, experiencing the wonders of our destinations in total comfort. Special needs vehicles will be available to accommodate small groups, and tours itineraries will always include access to special needs restrooms.

Please note that vehicles and their wheelchair & scooter requirements (width, height, weight) vary from tour to tour so make sure to carefully check the specific requirements within each tour description.

Accessible Vehicles & Facilities

Vehicles equipped with a wheelchair accessible solution. We visit accessible bathrooms equipped with wide doors.

Small Groups with Expert Guides

Local guides are knowledgeable experts of their area, as well as experts in accessibility needs excursions.

Visit at your own pace

Tours made to leisurely visit the destination’s highlights while taking into account guests’ special needs and facilitating each participant in moving independently.

Step-free Routes

Tours aim at eliminating obstacles and ensure a smooth access to all of the highlights visited

MSC Travel Agency

The MSC Travel Agency can be located on deck 6.

Behind The Scenes

Come and see how we do it! Go “Behind-the-Scenes” and experience what goes into delivering a perfect cruise vacation.

Explore several “off-limit” areas of the ship

Are you ready for the ultimate behind-the-scenes experience on our magnificent cruise ship? This exclusive excursion is limited to small groups of 20 people, so you’ll have a truly intimate and immersive experience.

Join us as we take you on a journey through the hidden corners of our ship, where only a select few have gone before. You’ll have the chance to see the inner workings of the ship, from the bridge of command, engine room to the gallery and beyond.

A one-of-a-kind discovery tour

Our knowledgeable tour guides and shipboard staff will be on hand to answer any questions you may have and give an overview of the internal operation of the ship.

But that’s not all – you’ll also have the opportunity to meet the ship’s captain and learn about their experiences at sea. This is a once-in-a-lifetime chance to get an inside look at the operations of a cruise ship and to see what goes on behind the scenes. Don’t miss out on this amazing opportunity – book your spot now to ensure one of the very few seats available!

BOOK THE TOUR ON BOARD AT THE EXCURSIONS’ OFFICE

• The tour availability is limited, so don’t miss out and reserve your spot!
• The tour takes place during various moments of the cruise to guarantee the safest and most suitable conditions to the participants.
• The tour lasts approximately 2 hours to 3 hours and a half.
• Prices starting from 30€, final price is confirmed on board depending on which tour is booked.
• To participate guests must be at least 6 years old and must be accompanied by a paying adult.
• Guests participating must be physically fit as the tour involves multiple flights of stairs as well as extended periods of walking and standing.
• The meeting point and time will be confirmed on the Ship.

Important Note: it is strictly forbidden to take along mobile phones and cameras and participants must wear only closed shoes.

Family Excursions

Discover each destination with your children at a rhythm that suits families, thanks to our Family Fun excursions. Guided by talented, qualified local guides in constant contact with the ship, they are your passport to new cultures, historic monuments, natural beauty and more.

What’s more, kids get a special price on shore excursions!

• Babies and Infants aged 2 and younger will be carried free of charge
• Children between the ages of 3 to 13 years have a discount up to 30% vs adult price
• Book now and save up to 20% vs onboard prices!

Shore Excursion Explorer Package

Make The Magic Last A Little Longer

One of the joys of cruising is the chance to discover enchanting new destinations in comfort and style. At each port of call, our excursions offer you the most memorable experiences in the most fascinating places, accompanied by experienced, professional personnel. To get more for less from your time ashore, why not take advantage of our Excursions Explorer Package? The package comprises three of the best excursions* available on each cruise at one very attractive price. Please note that this is a limited availability offer and is valid only on selected departures**.

*Excursions Explorer Package cannot be modified or refunded. In the event of one or more excursions being cancelled by MSC Cruises, the offer is not applicable to other excursions different from those included in the package.

**The Excursions Explorer Package is available on selected departures for the following destinations: Mediterranean, Northern Europe, MSC Grand Voyages, Abu Dhabi, Dubai and Qatar, Caribbean & Antilles, South America.

Disabled Facilities & Special Needs

Cabin Facilities

Accessible cabins, fitted out especially for guests with disabilities and/or reduced mobility, are available on every ship in the fleet. Guests requiring an accessible cabin can request it at the time of booking.

The accessible cabins are larger and offer more space for movement than regular cabins, and come with extra facilities and equipment to meet special needs.

Reduced Mobility

All decks, public areas and tenders are designed to be as accessible as possible for guests with reduced mobility. There might be ports or tender services you may not access with a mobility device as we cannot lift it. In addition, there are varying numbers of specially fitted-out cabins available on each ship in the fleet. For safety reasons, guests requiring assistance may be requested to travel with a carer, depending on the specific route.

Wheelchairs are available on board our ships, for the use of guests during embarkation and disembarkation only, or in case of emergency. Guests that require constant use of a wheelchair or any other form of support must bring their own equipment with them. It is the responsibility of the guest to check with the relevant producers/suppliers that this equipment is safe to take on board and use on a cruise ship, and to organise both its delivery to the departure terminal in good time for embarkation, and its collection at the end of the cruise.

For detailed information on the ports of call and excursions suitable for passengers who experience mobility problems, read the relevant pages in this section, and once on board check the accuracy of the information provided.

Hearing Impairments

For safety reasons, guests with hearing disabilities must travel with a carer. Passengers with partial hearing disabilities can travel alone, only if they request the installation of a TDD System kit in their cabin. This kit, available in limited numbers on all ships, includes light and vibrating devices, a text phone and an analogue alarm clock.

Furthermore, wireless amplifiers and indicator lights are available in the theatre and other rooms. Indicator lights are also available in the lifts.

Children with Special Needs

Children with special needs have normal access to all on-board services and facilities. Although the entertainment staff do not offer a childcare service, they are trained to provide a wide range of entertainment aimed specifically at children.

All children, including those with special needs, are assigned to a certain entertainment area depending on their age. If necessary, children or young people with special needs can be placed with a lower age group (with the agreement of their parents), or they can take part in specific activities, together with their parents if required.

Excursions

The majority of excursions are fully accessible, however we would recommend that all our guests to read-through the programme of available tours at the Excursion Office on board.

Special Dietary Requirements

Guests with food intolerances and/or allergies are asked to inform MSC Cruises of their requirements through the Special Needs Form, and, once on board, to confirm their needs at the Reception – Guest Service and/or with the Maître d’Hôtel. If informed in advance, on-board staff will be happy to assist guests in choosing dishes that do not contain foods or ingredients that could cause an allergic reaction.

MSC Cruises has obtained a certification from Bureau Veritas to provide gluten-free menus worldwide (food code: < 20 ppm*) in the main restaurants of MSC Seaside, MSC Seaview, MSC Meraviglia, MSC Preziosa, MSC Divina, MSC Splendida, MSC Fantasia, MSC Magnifica, MSC Poesia, MSC Orchestra and MSC Musica. All gluten-free recipes are prepared by skilled personnel in dedicated kitchens on board, using products stored in special areas in accordance with the “Cruises Project” of the Associazione Italiana Celiachia (Italian Coeliac Association) with which MSC works closely for the above ships, cruising in the Mediterranean and in Northern Europe. On MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica guests can find only pre-packaged gluten-free snacks such as, biscuits, croissants, sponge cakes and muffins.

Once MSC Grandiosa and MSC Bellissima are launched, we will complete the certification process with Bureau Veritas that will allow us to offer gluten-free menus on these ships as well. The process is expected to be completed within 1 month after the launch of the ships, so please check availability of gluten-free menus at time of booking.

For any other requirements not expressly mentioned in this section, please get in touch with your travel agent.

*MSC gluten free menus are suitable for gluten intolerance, but not in case of gluten allergy.

Dress Code

We want to make sure you are always prepared when cruising with MSC. Below are some suggestions to make sure you pack appropriate clothing for the various activities you will undertake during your cruise.

Daytime Attire

Casual wear is recommended for daytime attire. Shorts and T-shirts are permitted.

Evening Wear

A more polished look is recommended for evening wear when dining in the main dining rooms, speciality restaurants and while enjoying the entertainment in the theatre, bars, and lounges. Collared shirts, tailored trousers or shorts, skirts, and dresses are suggested. It is advisable to layer clothing and bring a light jacket or jumper for cooler nights and the ship’s air-conditioned public areas.

Gala Night

On Gala Night, dress to impress! Whether that means a tuxedo, suit and tie, an evening gown or cocktail dress, or perhaps it’s your very best jeans and polo shirt, your attire should fit your own level of elegance. The only thing required is your smile.

Theme parties

We organise various daytime and evening theme parties on board. You may wish to bring bright, fun clothes for the Sunshine Party and something white for the White Party.

Sports lovers

For sports lovers, gym shoes and tracksuits are must-haves when using our cutting-edge gym and attending yoga and dance courses, where available.

Northern Europe cruises

For cruises sailing towards the Svalbard Islands and Polar areas, please ensure you have adequate polar clothing.

Shore Excursions

For shore excursions, which may include visits to religious sites, we advise that appropriate clothing should be worn (covered knees and shoulders).

Dress Restrictions

Specific restrictions may be enforced by onboard staff members, including restaurant hostesses and management. At no point is swimwear allowed in any formal dining venue for any meal, including breakfast and lunch. Shorts, flip-flops, and tank tops are not allowed for evening wear or Gala Night in the main dining rooms, speciality restaurants, or MSC Yacht Club. T-shirts are not allowed to be worn on Gala Night. Dress code rules that are posted outside the buffet should be followed.

Medical Facilities

All MSC cruise ships have a well-equipped Medical Centre, supervised by a ship’s doctor and other medical personnel. The Medical Centre is open at the times advertised in the ship’s Daily Programme. Emergency services are available round the clock by calling the Medical Emergency number. Excluding emergencies, medical services carry a fee and prices are available on board. Guests who incur medical expenses during their cruise can ask their insurance company for reimbursement once ashore.

Dialysis

Guests undergoing peritoneal dialysis treatment can travel as normal, bringing with them all medicines and equipment that may be required during the cruise. The relevant medical treatment is available through the on-board medical facilities.

Equipment and machinery for haemodialysis treatment will only be carried on board by specialized independent companies on certain routes. For further information on this service, please contact your travel agent.

Pregnancy

MSC Cruises SA does not permit guests who be more than 23 weeks pregnant at any time during the cruise to sail onboard. This is for maternal and fetal safety, as specialist obstetric and neonatal care is not available on board.

Pregnant guests who will be 23 or less than 23 weeks gestation at any time during the cruise will need to submit a letter from their obstetrician/gynecologist confirming the following:

Ultrasound confirmed expected date of delivery (EDD)

That the pregnancy is low risk

That the guest is fit to sail on board a ship with no immediate access to specialist obstetric or neonatal care

Letters should be sent by email to Special Needs at the moment of the booking and at least 2 weeks before sailing date. A copy must be presented at check-in on the day of embarkation.

Smoking Policy

In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays.

Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays.

The Company reserves the right to levy a fee should passengers be found smoking in non-designated areas of the vessel. Repeatedly smoking in non-smoking areas can ultimately lead to disembarkation.

We remind you that throwing cigarette butts or anything else overboard at sea is strictly prohibited as it may seriously put in danger safety at sea.

Wi-Fi

Wi-Fi is available on board all of our ships.

Satellite Internet Access is available in all public areas of the ship and in most cabins, including all MSC Yacht Club suites. All you need is one of our Satellite Internet Access packages and a mobile internet device (smartphone, tablet, laptop, etc.).

You can also access the internet without the need for a mobile device, by using the computers in the Internet Café on board.

When at sea, it is not possible to access the internet using a high-speed broadband connection as you would on land. Instead, internet connectivity on board is provided by links between the ship and communications satellites in orbit far above the Earth.

Service Animals

Suitably trained and certified guide dogs are allowed on board all ships, assuming that they are in a good state of health and possess all necessary documents for entering the foreign countries visited during the cruise.

The guest will be informed in advance about the accommodation made for the animal, the facilities available (if required) and the embarking and disembarking procedure.

The guest is personally responsible (with the aid of the carer if applicable) for the custody, feeding and general care of the animal during the whole stay on board.

Onboard Language

The company uses six main languages for its communications: English, Italian, German, French, Spanish and Brazilian Portuguese. The order in which these languages appear is determined exclusively by the number of guests in each language group as a proportion of our total guests. The cabin information booklet and other printed material used on board are available in different versions for each of the six languages listed above. The order of the languages used in our menus changes depending on the area of the world in which each ship is located.

Charting a Sustainable Future

For us sustainability means protecting the environment, supporting the people who work with us and choose to travel with us, as well as the communities and places that we visit and do business with.

Our sustainability programme is organised around four key pillars: Planet, People, Place and Procurement. This translates into a drive to continuously improve our fleet’s environmental performance; caring for all employees and promoting diversity and inclusion; working to ensure that our impact on the coastal communities that we reach remains positive; and responsibly sourcing the products and services that we purchase.

Sustainability it also means putting the safety of our crew and guests at the center of everything. In 2020, due to the extraordinary circumstances caused by the Covid-19 pandemic we had to halt all our operations and repatriate thousands of guests and crew home in a matter of days. Furthermore we had to secure our business, adapt our operations and prepare for a safe return of guests thanks to an industry-leading Health & Safety protocol.

Laundry Services

Everyone loves the feel of freshly-laundered clothes and the convenience of a same-day laundry service.

Extend the relaxation after a wonderful long holiday by returning home with your shirts and trousers washed, dried and ready to put away

Take advantage of our laundry packages any time, even the last day of your cruise. That’s why we offer several Laundry Service Packages to choose from.

For a modest single charge, you and every traveller in your cabin can use the service whenever you like for up to 20 items per cabin per cruise.

Simply leave your items for collection before 9am on any day except the last day of your cruise, and they’ll be returned freshly laundered by 5pm on the very same day.

Now isn’t that a clean sight better? Take advantage of our pre-boarding rates now!