Palomar

Sukhothai

Planterie

Swirl

Hudson’s

The Local Bar & Grill

Indulge Food Hall

Surfside Café & Grill

Le Bistro

Los Lobos

Onda by Scarpetta

Cagney’s Steakhouse

Hasuki

Nama

The Haven Restaurant

Ocean Walk

Enjoy the fresh ocean air, wide open skies and a wide range of bars, lounges and activities just steps away on the all-new and expanded Ocean Boulevard. Walk over water across Oceanwalk’s glass bridge or stroll under the starry sky with your favourite cocktail in hand.

Penrose Bar

Amid the hustle and bustle of the Penrose Atrium, treat yourself to a mid-day Bloody Mary or your drink of choice. This is a morning and late-night favourite serving beer, wine, cocktails and more.

Observation Lounge

Designed to blend both indoor and outdoor experiences with stunning views of the ocean through grandiose floor-to-ceiling windows for panoramic views from the ship’s bow.

La Terraza

More information coming soon.

Vibe Beach Club

Oasis by day, party by night, Vibe Beach Club is a private retreat for guests 18 and over. Enjoy drinks from the full-service bar, gaze at the magical waterfall, and dip into our infinity hot tubs as you take in the stunning views.

Infinity Beach

Located on either side of the ship on Ocean Boulevard, Norwegian Aqua’s extended Infinity Beach boasts vast scenic views against the stunning horizon from every angle. Submerge in an infinity pool and watch the world go by in total serenity. Lounge in the sunlight on top a lush chaise bed resting over a blanket of water for dipping your toes in. Enjoy a cocktail, some music and drift into infinity in this stunning seaside oasis.

Aqua Slidecoaster

Slide into excitement aboard the all-new Aqua Slidecoaster, the world’s first hybrid rollercoaster and waterslide. This two-person ride reaches rip-roaring speeds, launching passengers into another dimension. Get ready for the wildest and fastest slides at sea!

Glow Court

Did someone say shine bright? Glow Court, a sports court by day and lounge area by night, is a high-tech LED floor brilliantly engineered for immersive play. Jump, run, step, or skip – the Glow Court will follow along.

The Drop

Let gravity do all the work on the world’s first free-fall slide at sea. Spiral your way from top to bottom down ten stories on this jaw-dropping ride. Then head back up and do it again!

Aqua Park & Main Pool

It’s time to make waves! Stretch all the way out on our expanded pool deck with a frozen drink in hand. Gaze into the horizon from two infinity hot tubs or the brand-new infinity edge pool. Or if you’re taking the little ones with you, The Aqua Park is the perfect place to let them splash and play the day away!

Metropolitan Bar

Begin or end your evening with a sustainable craft cocktail, a biodynamic wine or a wide array of impressive classics at the exciting new Metropolitan Bar.

Belvedere Bar

Try a crafted bottled cocktail at this contemporary bar and cocktail lounge.

Waves Pool Bar

Go from swimming to sipping. Grab your favourite tropical cocktail at the Waves Pool Bar and lounge the day away with a proper splash.

Starbucks®

Yes, we have Starbucks! Kick-start your day with a classic morning coffee or spice it up with some of Starbucks’ famous signature drinks.

Aqua Park

It’s time to make waves! Stretch all the way out on our expanded pool deck with a frozen drink in hand. Gaze into the horizon from two infinity hot tubs or the brand-new infinity edge pool. Or if you’re taking the little ones with you, The Aqua Park is the perfect place to let them splash and play the day away!

The Haven Outdoor Lounge

More information coming soon.

The Haven Sun Deck

Extravagance exists both inside and out in The Haven. Expansive, private outdoor spaces offer breathtaking views and a variety of spectacular experiences. Dip into the infinity pool, then order some bubbly to enjoy in the hot tubs, delivered by your poolside valet. Unwind on two sundecks – one for all ages, one for adults only – then relax in the outdoor sauna and glass-walled cold room.

The Haven Outdoor Bar

More information coming soon.

Bull’s Eye Bar

Play a round of darts with your favourite crew. This interactive darts system features instant automated scoring and video game graphics on the big screen. With 6 different games ranging from beginner to advanced, everyone will hit the target.

Whiskey Bar

Grab a whiskey before or after dinner at this jewel of a bar.

Luna Game Zone

Show off your old-school skills with retro arcade games like Donkey Kong and Ms. Pac-Man. Or take your turn at state-of-the-art VR games. From photo booths to interactive activities for kids, the Game Zone is fun for everyone.

Tee Time

Go for a hole-in-one at Tee Time. Enjoy twelve interactive and high-tech holes across two decks featuring a Wonders of the World theme. It’s fun for the whole family.

Excursions

GO LOCAL TOURS

Authentic multicultural experiences await on a Go Local Tour with NCL. Explore how people in cities around the world live, work, eat and play on unique tours designed for guests who thrive on culture-connecting and unforgettable exploration.

ADVENTURE RUSH

Start by letting your imagination run wild. Mush your way across an ice field in Alaska. Surf in Kaua‘i. Soar through the sky on a zipline on Harvest Caye. Go tubing in Belize or even airboat through the Florida Everglades. Your adventure awaits.

HISTORIC TIMES

Get up close and personal with places you’ve seen only in pictures. Then take some of your own. Stand in the shadow of the Colosseum. Tour a medieval castle. Unravel the mysteries of the Mayan ruins. Or catch a glimpse of the revered Emerald Buddha in the Grand Palace of Bangkok. Take a history lesson like no other.

WONDERS OF NATURE

Hang with the locals in Australia. Or pack your camera and enjoy majestic humpback whales near Hawai‘i, glaciers in Alaska, the soaring cliffs of Greece or the golden foliage in New England. They’re all naturally wondrous scene-stealers.

LAID-BACK LEISURE

Sometimes you just want to soak in the sun — and your surroundings. So find that perfect secluded beach and take it all in. Or shop the local markets for great bargains and take home a little something to complement your amazing holiday.

SELFIE TOURS

Get your smile — and your mobile device — ready for a tour like no other. With NCL’s Selfie Tours, we will take you to picture-perfect places to fill your feed. Many of our tours are guided by a selfie expert who will show you how to perfect your angle, use a selfie stick and more.

Behind The Scenes Tour

Experience the exciting Behind The Scenes Tour of our crew working areas, including exclusive access to the Bridge, Engine Control Room, Main Galley, Laundry and so much more.

More At Sea™

Sit back, relax and enjoy more of your holiday with NCL’s More At Sea™, our one-of-a-kind upgrade package which gives you more value at the best quality. Because as our guests, we want you to have more experiences that lead to more memories. So you can enjoy more of the finer things, like starlit strolls complemented by your favourite cocktails with premium beverages, more decadent seaside dinners at our speciality dining restaurants and more exploring ashore with discounts on our immersive shore excursions. Plus, you can share your experience online with high-speed internet minutes powered by Starlink. So come aboard our award-winning ships and experience a holiday to remember when you add More At Sea™ to your cruise.

What’s Included With More At Sea™ Upgrade Package

ENHANCED – Premium Beverages Upgrade Package
Enjoy unlimited premium spirits, cocktails, wines, draft beer, juice and soda with our new More At Sea™ Premium Beverage Package. Now includes even MORE premium beverage brands and variety than ever before! New brands include Grey Goose, Casamigos, Woodford Reserve and MORE!

ENHANCED – Speciality Dining Upgrade Package
Indulge in even MORE incredible dining experiences at any of our Speciality Dining restaurants. Plus order up to three appetisers and three desserts for MORE to enjoy at each meal.

ENHANCED – Wi-Fi Upgrade Package
Now everyone in the stateroom can stay connected with MORE minutes and MORE speed with NCL’s high-speed WiFi powered by Starlink!

Excursion Credits Upgrade Package
Experience MORE at each port of call you visit with $50 Excursion Credits.

3rd & 4th Guests
Bring even MORE guests along! Third and fourth guests pay taxes only on select cruises.

Smoking Policy

As the health and well-being of our guests and crew is of the utmost importance, indoor public areas, with the exception of the cigar lounges and the casino, throughout all our ships are smoke-free. Dedicated outdoor areas are assigned to smoking.

Indoor Areas

Cigar Lounge: Cigar smoking is permitted in the designated cigar lounge. Cigarettes, pipe, electronic cigarettes and vapour smoking devices are not permitted in the cigar lounge. Cigar and pipe smoking on board Norwegian Sky, Norwegian Sun, Norwegian Star and Pride of America is permitted only in designated outdoor areas as there is no cigar lounge onboard.

Casino: Norwegian Bliss, Norwegian Joy and Norwegian Encore have a designated smoking room within the Casino. On all other ships, active Casino players may smoke cigarettes, electronic cigarettes and vapour smoking devices in the Casino during gaming hours. Cigar and pipe smoking is not permitted in the Casino.

Staterooms: Guests are not permitted to smoke cigarettes, cigars, pipe, electronic cigarettes and vapour devices in their staterooms or on their balconies. Smoking inside your stateroom or on your balcony will result in a $250 USD cleaning charge added to your onboard account. If cigarette burns on furniture, linens, towels or carpeting are detected; guests will be advised and charged for the damages. Guests in the Garden Villas may smoke in their private garden and on their private sun decks.

Outdoor Areas

Smoking, including cigars, pipe, electronic cigarettes and vapour smoking devices, is not permitted in or near venues serving food, the jogging track, outdoor sporting venues, children’s pool areas, Vibe Beach Club, Posh Beach Club or The Waterfront.

The Haven: On ships with The Haven complex, smoking is not permitted in The Haven courtyard area, but is permitted in The Haven Sun Deck area (forward) on Breakaway Class and Breakaway Plus Class.

Special Dietary Needs

If you have any food allergy or a dietary requirement that requires Kosher meals or gluten-free food product, please advise a Norwegian Reservations Agent, or your Travel Agent at the time of booking. Obtaining the product for many of these requests requires 30-days notice prior to sailing, and we want to ensure that we are able to fulfil your request. We cannot guarantee Kosher Meal requests made within 30 days of sail date. For the protection of all of our guests, it is not permissible to bring aboard any food items that would require preparation by the ship’s staff, or food items that would require cold storage in our kitchen facilities.

Kosher Dining

Norwegian Cruise Line offers Kosher dining options during your cruise with advanced notice. Simply contact our reservations experts at 1-800-237-7030 at least 30 days prior to your sail date and they will make note of your dining preference. If it is within 30 days of your sailing, please contact 0333 2412319 Ext. #11134. A notation will be made on your reservation and the onboard staff will be able to assist you in making your meal selections on embarkation day. Reservations: 1-800-237-7030

Medical Facilities

A physician and nurse are on each ship to provide medical care and services at customary charges. Commonly used medications are kept on board and may be prescribed by the ship’s doctor.

Disabled Facilities

We welcome guests with special needs. The information you are provided with about your holiday (which may be on our website, in our brochures or elsewhere) before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements will vary considerably. If you suffer from reduced mobility or any medical condition or disability which may affect your holiday, please give us full details before booking so that we can provide you with precise information as to the suitability of the holiday taking into account your specific needs. Guests who have significant mobility impairments should travel with someone who will take responsibility for any assistance needed during the cruise and in the event of an emergency. Any assistance provided by Norwegian Cruise Line, its team members or service providers does not form part of the contracted services unless agreed differently in writing or where required by legal regulations (for example, in accordance with EU regulation 1107/2006 dated 5 July 2006 on the rights of disabled persons and persons with reduced mobility when travelling by air and EU regulation 1177/2010 dated 24 November 2010 concerning the rights of passengers when travelling by sea). Any special requirements which we have accepted will be specifically confirmed as accepted on your confirmation invoice. Unless and until specifically confirmed as accepted, all special requests and requirements are subject to availability and do not form part of the contracted services.

We have a limited number of staterooms per ship that are wheelchair accessible with grab rails in the bathrooms, lower sinks and toilets, shower seats, raised beds, adjustable hanging rods in wardrobes, tilting mirrors and extra wide doors for easy access.

If you do use a wheelchair, you must bring your own and it must be collapsible. If you do not wish to bring your own wheelchair on board, please contact our U.S.-based supplier Scooteround on 001 (888) 441 7575 to arrange delivery of one to the ship. All wheelchairs and scooters must be stored in your stateroom; they cannot be left in the hallway or any other public area. To ensure the safety of our guests and crew, wheelchairs may not be used to transfer from the ship to a tender. Guests in wheelchairs may consequently not be able to participate in certain activities or shore excursions in tender ports. Norwegian Cruise Line can only accept certain types of wheelchairs on board. Please see www.ncl.eu/about/accessible-cruising for further information. All guests who require medical equipment to be brought on board must advise Norwegian Cruise Line before sailing. Failure to do so may result in equipment not being cleared before departure.

For hearing-/ vision-impaired guests, we have a limited number of staterooms with vibrating alarm clocks and a flashing light system alerting guests to fire alarms. For the vision-impaired, we allow registered guide dogs on all Norwegian Cruise Line ships (airline and international quarantine restrictions may apply and should be checked before booking your cruise).

Guests who need oxygen or require oxygen therapy are welcome on all Norwegian Cruise Line ships; however, you must supply your own oxygen. U.S.-based Special Needs at Sea is the only company allowed to deliver and supply oxygen to Norwegian Cruise Line ships. Let us know at the time of booking that you’ll be bringing oxygen on board, then contact Special Needs at Sea at 001 954 585 0575 to arrange delivery to the ship.

Any physical challenge or medical condition that requires special treatment or attention must be reported to Norwegian Cruise Line at the time of booking. For certain conditions we ask for medical declaration and liability forms. Due to unpredictable circumstances at sea, Norwegian Cruise Line must reserve the right to refuse or revoke passage to anyone who, based upon objective standards, is in a physical or mental condition that jeopardises the safe operation of the vessel, who poses a direct threat to the health or safety of others or who may require care beyond that which Norwegian Cruise Line can provide.

For guests with diabetes, refrigerators suitable for storing insulin are available in all staterooms except Studios (category T1 and T8).

If you are on a low calorie diet, breakfast, lunch and dinner menus feature low calorie, haute cuisine dishes. Sugar-free and fat-free desserts are also available. Gluten-free, lactose-free, sodium-free, Kosher and dairy-free diets can also be catered for and must be requested at least two months before your cruise. For further information see www.ncl.eu.

Wi-Fi & Internet Access

All our ships are equipped with 24 hour Internet Cafés. Wireless internet (also known as Wi-Fi) is also available throughout Norwegian’s entire fleet.

Internet packages

Alcohol & Beverage Policy

Passengers must be 21 years of age or older to purchase or consume alcohol whilst in US sailings.

Parental consent is required for guests 18 to 20 to consume only beer and wine whilst vessels is in international waters. Authorisation will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form. This form can be obtained and completed at the Guest Services Desk upon embarkation of the vessel. In Alaska and Hawaii waters parental consent is NOT permitted for guests 18 to 20 years old.

Europe sailing permits young adults 18 to 20 to purchase and personally consume alcohol whilst onboard.

Please note that with the exception of Wine and Champagne, all guests are prohibited from bringing alcohol on board our ships. If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase(s) and either on the final night of the cruise or the morning of debarkation it will be available for pick up in a designated area.

China/Asia:

Do not serve or sell alcohol to guests under 21 years of age. Parental consent is NOT permitted for guests 18 to 20 whilst in China/ Asia waters.

Australia/New Zealand:

Do not serve or sell alcohol to guests under 21 years of age. Parental consent is required for guests 18 to 20 to serve or sell only beer and wine whilst in international waters.

Wine & Champagne Policy

Guests may bring bottles of wine and champagne on board. When bottles are brought on board and served or consumed in any restaurant, public room area or in their stateroom, a corkage fee will be charged according to bottle sizes noted below.

750 ml Bottle: $15.00 USD
1,500 ml Magnum: $30.00 USD

Wine or champagne sent directly to the ship by travel agents, friends, family, etc. or from another retail source, are subject to the same fees. Box wines are not allowed on board.

Guests who purchase a beverage package, or who have a beverage package as part of Free At Sea or More At Sea, will not be charged a corkage fee.

* Norwegian encourages the responsible use of alcohol and accordingly reserves the right to permanently or temporarily revoke the drinking privileges of any guest who violates Norwegian’s Guest Code of Conduct or who is deemed a danger to himself, herself or others by vessel management. Continued abuse of alcohol whilst sailing and/or violation of Norwegian’s alcohol policy may result in immediate disembarkation.

Non-Alcoholic Beverages Policy

Effective for sailings July 15, 2016 and beyond, guests are prohibited from bringing any beverages — including liquor, beer and non-alcoholic drinks such as water, soda and juices — on board either as carry-on or checked luggage, with the exception of purified or distilled water in factory-sealed containers for use in conjunction with medical devices or for the reconstitution of infant formula; and fully sealed and/or corked wine bottles for personal consumption onboard that is subject to screening and a corkage fee (for guests 21 years of age or older). Open beverages of any kind must be consumed or discarded at the security check-point, on embarkation day and at any port of call. This revised policy brings the company in line with other best practise travel security protocols and reduces the need for individual time consuming screening and package inspection of large volumes of beverages.

Restrictions

Passengers should not bring the following items onboard any Norwegian Cruise Line ship:

• Drones (Game Flying Device) – Guests are not permitted to bring drones onboard for safety of other guests, as well as the welfare of the vessel.
• Samsung Galaxy Note7 – In light of recent safety issues with the Samsung Galaxy Note7, we are asking our guests who own this model to please avoid travelling with this mobile device. The Federal Aviation Administration has banned the Samsung Galaxy Note7 from all air travel, and until further notice, this device will be restricted from all Norwegian Cruise Line ships. Fire is one of the greatest threats at sea and due to the safety concerns these devices present, if one is found in a guest’s possession or unattended in a stateroom onboard, our policy instructs the crew to confiscate the device for safekeeping. The device will remain in our possession, in a safe, monitored location, for the duration of the cruise. Guests can reclaim their device at the conclusion of the cruise from the reception desk.
• Alcoholic or non-alcoholic beverages of any kind including water, soda and juices* For more information read our FAQ about “Can I bring water or soda on board?”.
• Unsealed food items will not be allowed onboard.
• Firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature
• Irons / Ironing Boards and Steamers – Guests are not permitted to bring and use their own irons or steamers onboard. Norwegian Cruise Line carries a limited number of irons and ironing boards which can be loaned to guests for a few hours at a time. They can be requested through housekeeping or Guest Services Desk. Irons and steamers would both be taken from guests at embarkation and returned at the end of the sailing.
• Animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of his intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal.
• Large Batteries, Emergency Position Indicating Radio Beacons (EPIRB), ham radios, satellite phones, transformers, lasers and laser pointers are not allowed onboard.

Service Animals

Norwegian Cruise Line accepts service dogs that are trained to perform a specific task. A service dog may be needed for many different conditions, which would be acceptable under the American with Disabilities Act (ADA) guidelines.

In accordance with the ADA, Norwegian Cruise Line does NOT accept “Emotional Support” dogs as service dogs, they CANNOT sail.

• Guests must provide copies of the dog’s current vaccination records that show all shots are up-to-date (including Rabies), as well as a USDA or International Health certificate
• Guests are responsible for checking with all ports of call for any special requirements they may have. Guests are responsible for bringing all food, medication and life jacket for the dog
• A relief sand box will be provided

All guests travelling with service animals must book at least two weeks in advance to allow enough time to check with each port of call and provide Norwegian Cruise Line with all required documentation.

*Please note, whilst we accept service dogs that are trained to perform a specific task onboard our ships, due to local restrictions and requirements, not all ports of call may allow you to go ashore.

*Please note, due to government requirements and restrictions, guests embarking or disembarking the ship in an Icelandic port are unable to fly into or out of Iceland with a service animal unless they fulfil certain quarantine conditions upon arrival to Iceland. If your itinerary includes a visit to an Icelandic port of call, not embarking or disembarking, you will be able to sail with your service animal but you will not be able to go ashore whilst in port.

Sail & Sustain

Our global sustainability programme, Sail & Sustain, is centered around our commitment to drive a positive impact on society and the environment whilst delivering on our vision to holiday better and experience more. We visit nearly 500 destinations globally, allowing our guests to travel and explore the world, and our business is inextricably linked to the preservation of our planet and the protection of our shared resources.

Our environmental, social and governance (ESG) strategy is focused on five pillars and was developed through cross-functional collaboration with key internal and external stakeholders. As we continue our ESG journey, we look forward to building upon this foundation and meaningfully contributing to the UN Sustainable Development Goals (SDGs) as we collectively chart a path towards a more sustainable future.

Reducing Our Environmental Impact

The future of our business is closely intertwined with the health of our oceans and the destinations we visit, and environmentally friendly practises allow our business to thrive. We are committed to addressing climate change and doing our part to protect and preserve the environment.

Sailing Safely

The health, safety and well-being of our guests and crew is our highest priority, not only onboard our ships, but also at every destination we visit. We take great effort to maintain a healthy, safe and clean environment and have a stringent 24/7/365 public health and safety compliance culture.

Empowering People

We believe people are our most important resource and we have an on-going commitment to maintain a safe, diverse and inclusive culture that supports and empowers our team members.

Strengthening Our Communities

Dedication to Family and Community is one of our core values and we are committed to strengthening our local communities, the communities we visit and the local ecosystems through which we cruise. We believe it is our responsibility and privilege to give back to the communities around the world where we live, work, visit and serve.

Operating With Integrity And Accountability

We have a strong corporate governance system in place to provide high standards of transparency and accountability and strive to be a leader in ethics and responsible business practises.

Reducing Our Environmental Impact

Reducing our environmental impact is an essential part of our Company’s mission and culture. We are committed to addressing climate change and doing our part to protect and preserve our oceans and the environment.

Youth Programmes

What if my child falls asleep?

Splash Academy does not allow sleeping children to be dropped off into the programme. The children must be able to enter the programme willingly. If a child falls asleep during complimentary sessions, the staff is directed to call or page the parent for pick up.

When are Splash Academy drop off services offered?

Splash Academy drop off services are offered whilst sailing for children 3-12 years of age. Splash Academy drop off services are not available when the ship is in docked in port or anchored. Late Night Services are offered nightly from 10pm – 12am for an hourly fee. Hours of operations and sessions are subject to change without notice.

Do Teens need to wear a wristband?

Yes, all registered teens must wear and Entourage VIP wristband for the duration of the cruise. Teens need to bring their key card and be wearing the wristband to enter Entourage and participate in the programmes. Replacement wristband will require parent acknowledgement and a replacement fee will apply.Refer to FAQ What other fees should I be aware of?

Can my child/teen, under 17 years old stay, onboard unattended without supervision whilst I go ashore?

No. Parents are not allowed to leave their minor child(ren), under 17 years old, onboard without adult supervision or adult guardianship. Anyone under the age of 17 is a minor. A minor child/teen is not able to be a guardian for another minor/child. Parents found to have left their minor(s) unattended, are subject to fines, ship dismissal, and a legal investigation. Splash Academy is offered on port days for children 3-12 years old. Currently not being offered. Teens should accompany their parents ashore. Entourage opens an hour before departure.

How is my child identified within the Youth Programmes: Splash Academy: Sea Day, Port Play and Late Night Fun Zone?

Identification bracelets are issued to children ages 3 – 12 when registered for the youth programmes and worn for the entire cruise. The bracelet is colour-coordinated for each age group, and displays the child’s safety muster station and any allergies. Medical conditions are coded privately for internal use.

Is one-on-one care or babysitting services provided for children?

Norwegian Cruise Line Holdings does not provide one-on-one care or babysitting on any ship.

Are there proper protocol guidelines for the teen passengers?

Yes. Teens are expected to be courteous and respectful at all times. Upon coming to Entourage, Teens should be wearing their wristband and have their key card available. Teens are also responsible for any personal items brought to activities and events. Teens participating in our programmes are prohibited from smoking, drinking alcohol and using profanity. Violence and vandalism will not be tolerated.

All crew members are instructed to report inappropriate behavior to Ship Security. Curfew for all teenage guests is 1:30am. Teens must proceed to their staterooms unless they are accompanied by their parent/guardian.

Norwegian Cruise Line strongly discourages teens from travelling ashore alone in the ports of call.

Children under the age of 17 are never to be left alone without adult supervision on the ship whilst the ship is docked in port.

What is the Safety Assimilation Drill?

The Safety Assimilation Drill is a short safety drill and message conducted early in the sailing to allow for youth and staff in Splash Academy to be aware of the established processes in the unlikely event of an emergency. The youth do not leave the facility.

What fire and safety guidelines do youth programmes adhere to?

Youth Programmes and Youth Programme facilities adhere to fire code safety and maximum occupancy* guidelines outlined per vessel based on Fire Safety Standard Code. In the event the facilities reach maximum occupancy, there could be delayed wait times for drop off.

*Maximum Fire Code Capacity refers to the maximum number of children and staff allowed inside the Youth Facilities at any time to provide safety and prevent overcrowding. Splash Academy and Entourage staff are required to enforce the set limits and reserve the right to temporarily suspend drop off service to registered guests once the maximum capacity has been reached. Access to facilities will be granted once children/teens are signed -out or picked up and space becomes available. The service is available on a first come first served basis.

What if my child/teen is not feeling well?

If a child/teen of any age is not feeling well or is exhibiting symptoms of sickness, he/she will be required to visit/call the medical centre. Before returning to the programme, he/she must be cleared by the doctor with written authorisation to the Youth Programme Manager. Please refer to Childhood Exclusion Policy that is posted outside all Youth Programme facilities. A standard medical centre charge may apply.

Will the youth staff contact me if my child is crying?

Yes. Since Norwegian Cruise Line Youth Counsellors in Splash Academy are not able to provide one-on-one-care or babysitting, the parent(s) will be called to pick up their child after 15 minutes of continuous crying. The step process for care is as follows:

• Step 1: Comfort the child
• Step 2: Redirect the child
• Step 3: If the child is still crying, the parent will be called. It is expected that the parent come to check on their child in person within 10 minutes of the call.

What is the teen discipline policy?

• Step 1: Verbal Warning – Teens exhibiting inappropriate behavior will be asked to stop immediately.
• Step 2: Parent Notification – If the inappropriate behavior does not stop, parents will be notified of the inappropriate behavior and informed that if the behavior doesn’t change the teen will be dismissed for 24 hours or programme dismissal depending on the severity.
• Step 3: 24-Hour Dismissal with Parent/Ship Notification – If the inappropriate behavior does not stop, he/she will be dismissed from the Teen Centre and Teen Programme for 24 hours. Parents and Ship Security will be notified.
• IMMEDIATE DISMISSAL: Any teen passenger exhibiting violence, vandalism or intoxication when participating in the Teen Programme or using the Teen Centre will result in immediate dismissal for the entire sailing. Parents and Ship Security will be notified.

Can my child move up an age group if celebrating a birthday during the cruise?

NCLH has a strict no age bumping policy, unless the children have a birthday during the cruise. The birthday policies for each age group are as follows with no exceptions:

• Children turning three (3) years old are welcome to register and participate on their birthday.
• Children turning five (5) years old during the cruise are welcome to register for and participate in the 5-9 year old age group beginning embarkation evening.
• Children turning ten (10) years old during the cruise are welcome to register for and participate in the 10-12 year old age group beginning embarkation evening. Sign in and out privileges* only apply after the child turns 10 years old.
• Children turning thirteen (13) years old during the cruise are welcome to register for and participate in the Entourage Programme beginning embarkation evening.
• Children turning eighteen (18) years old during the cruise are legal adults and will not be able to continue participation in Entourage as of their birthday.

Do I have to pay for Splash Academy, Entourage or Late Night Fun Zone programmes on sea days and port days?

Splash Academy and Entourage are complimentary services and are only offered when the ship is sailing.

Late Night Fun Zone is a group-sitting, drop off, fee-based service for children ages 3 – 12 years old. Late Night Fun Zone is run by the Youth Staff inside Splash Academy.

Late Night Fun Zone Hours of Operations

Nightly: 10:00 p.m. – 12:00 a.m.

Late Night Fun Zone Fees

• $6.00 USD per hour/per child, $4.00 USD per hour/per child per hour siblings; Fees are charged to the primary guest’s onboard account. Late Pick up fees will apply.
• Parents are encouraged to sign up for LNFZ in advance.
• Sign out authorisation for 10 – 12 year olds does not apply during LNFZ due to the fees associated with the services. Therefore, parents must drop off and pick up the child to ensure correct charges are made to their onboard account.
• If no children are dropped off by 10:30 p.m., the youth centre will close for the evening.