Disabled Facilities

Amadeus welcome guests with special needs. Guests who have any medical, physical or other special needs must contact their Travel Agent or this cruise operator directly to obtain specific information. All vessels and coaches are equipped to European standards. Vessel operators will, under appropriate circumstances, permit passengers∘ to use motorised scooters∘ and wheelchairs that satisfy criteria confirmed by the cruise operator. In all cases passengers∘ must understand and accept that the vessels do not have lifts permitting easy access from deck to deck, and that some decks are multi-level and/or have significant thresholds to be negotiated. Accordingly physically disabled passengers may need the services of a responsible adult, and should be aware that crew availability to assist them is often severely limited.

Special Dietary Needs

There is always a vegetarian option for all meals on board AMADEUS ships. If you have special dietary requirements or suffer from food allergies, please inform your travel agent or tour operator at least 60 days prior to departure. On request, our chefs will certainly provide special dishes suitable for people with conditions such as lactose or gluten intolerance. We will do our best to ensure that your request is accommodated, but cannot guarantee all diet needs and preferences can be met. Be aware that we can only confirm that our employees will do their very best to adhere to them, as they are also responsible for preparing food for the other passengers on board. Some requests might be declined or may incur a small service charge.

Age Restrictions

Due to the nature of the cruise itineraries, Amadeus does not maintain facilities or services for children aboard their cruise vessels. On all cruises and cruise journeys, minors under the age of 18 must be accompanied∘ and share a cabin with a parent, legal guardian or other responsible∘ adult over the age of 21. Amadeus regret that they cannot accommodate children under 12 years of age, and they reserve the right to limit the number of minors under the age of 18 years on board.

Dress Code

We want our guests to feel comfortable, which is why there is no binding dress code on board. We recommend elegant clothing for dinner and for special occasions.

What to pack:

The following items are essential for any destination: sunglasses, sunscreen, hat, and umbrella. In the colder months we suggest to bring a warm scarf, gloves and waterproof shoes. It is recommended that you bring duplicates of prescription eyewear, copies of prescriptions for any medications (generic equivalents are usually easier to obtain), copies of credit card information, and copies of your passport information pages.

An adapter/transformer may be necessary (the on-board power supply is 230V AC/50 Hz) if you bring any electronic devices with you. A travel alarm clock is helpful as is a currency converter if you want to purchase any souvenirs on excursions. If you want to send postcards, do not forget to note the addresses of the recipients.

Clothing:

Comfortable, casual clothing is appropriate both onshore and onboard and we suggest lightweight clothing that can be layered. Shorts are appropriate for most tours, however long pants may be required for inside visits on some excursions. Your cruise manager will advise when and if this is required. Mix-and-match color schemes work best to help keep baggage light. You will find a significant amount of walking over uneven terrain during your time ashore. We recommend comfortable walking shoes with good ankle support. Sturdy sandals are another good option.

Don’t forget to pack a lightweight, waterproof jacket (preferably hooded) or even a heavier-weight wind-breaker for cooler temperatures. Also, keep in mind that the ship, motor coaches and other venues visited on our itinerary are air conditioned and may be quite cool. We recommend you that you pack a lightweight sweater or long sleeve shirts and carry them with you on excursions.

Our guests travelling on the AMADEUS Queen or AMADEUS Provence may want to bring a swimsuit.

Our commitment to the environment

Sustainability and traveling in harmony with nature is a matter close to our hearts. Here is how we do it:

Shore-powered electricity and energy-efficient technology

When we are in port, we connect our ships to the on-site energy grid via Powerlock whenever possible. This also applies to the winter period, when we prepare our fleet for the new season which allows us to reduce noise and dirt in the surrounding cities. On board, too, we utilize the latest generation of energy-efficient technology to lower power consumption across the board.

Low emissions complying with the latest standards

Standards are good, but exceeding them is better. Whenever we build a new ship, it sets new standards in technology. The latest generation of AMADEUS ships is equipped with innovative engines that effectively reduce overall fuel consumption. Our Fleet Controlling System keeps our engines running at maximum efficiency and automatically travels at the speed that consumes the least fuel. In addition, our excursions are also planned to be as fuel-efficient as possible.

Our water and the natural water cycle

Naturally, we have a special connection with water. That’s why it’s so important to us to keep it clean. The ships in our fleet are equipped with state-of-the-art water treatment plants. Using membrane technology, our plants use microfiltration systems and recycle all the water we use on board. In addition, we make sure to use as little water as possible. For example, we use vacuum toilets to minimize water consumption. We also reuse towels as often as possible.

Less plastic, more recycling

We don’t do disposable. That’s why you’ll find soap and shampoo dispensers in every bathroom, glass water bottles on every cabin table, and paper straws instead of plastic ones. In the near future, we will also introduce Tetra Pak water containers on every excursion. With our modern waste management system, we ensure that much of what we dispose of becomes valuable raw material once more, ready to be repurposed again and again. 

Shore Excursions

You will get to know many different countries and cultures first hand with our tailor-made excursion program. We therefore recommend our carefully selected excursions and excursion packages to all explorers and globetrotters. You will find a detailed description of the possible or already booked excursions in your travel documents.

On all our excursions you’ll be provided with our wireless AMADEUS listening devices. The receiver can be worn quite comfortably around the neck or carried in a bag. The comfortable headphones allow you to hear your experienced tour guide’s explanations with the very best acoustic quality. Enjoy complete freedom of movement, without missing any of the interesting commentary.

Important Information:

• All excursions can be booked in advance or aboard. (For organisational reasons, some excursions can only be booked aboard)
• Minimum participation for excursions by bus: 20 people
• Minimum participation for excursions on foot: 12 people
• The schedule of individual excursions can vary; this is partly due to the volume of traffic in the cities and the opening hours of facilities.
• Please remember to wear sturdy shoes as well as comfortable, waterproof clothing when attending the excursions.
• When exploring on your own, please remember to return to the vessel in time for its departure. If you miss the departure, you have to travel to the next port at your own expense. You will find the all aboard time in the daily program.
• Itineraries and prices are subject to alterations

Walking Grade:

Some excursions involve a fair amount of walking, sometimes over uneven surfaces. The following coding system has been used to assist with identifying which excursions are appropriate for you. Please ask your cruise director for additional information as required.

• LEVEL 1: Minimum walking; excursion by bus with short photo stops.
• LEVEL 2: The excursion by bus is followed by a moderate walking tour. You may need to climb some stairs.
• LEVEL 3: The excursion by bus is followed by a longer walk. You may need to climb several stairs.
• LEVEL 4: Moderate walking tour. You may need to climb some stairs.
• LEVEL 5: Considerable walk with longer distances. This may include uneven surfaces and some stairs.

Luggage Information

While there are no restrictions on the number of bags each guest may bring on board our ships, storage space is limited, and it is suggested that each guest bring only one checked bag and one piece of hand luggage. Additionally, all airlines impose restrictions on both size and weight, and many airlines restrict the number of bags per person. Each guest must check with his or her selected air carrier for limitations prior to departure, as luggage restrictions are subject to change.

Please use luggage tags on the outside of your bags, and include a copy of your contact information during the trip on the inside of your checked bags. All of your essential items (medicines, medical supplies, important documents and valuables) should be transported in your hand luggage to be on the safe side.

We are not responsible for lost, stolen, or damaged luggage or personal belongings.

Care Products and Cosmetics

It is of course up to you whether and how many care products you bring with you; but we would like to point out that all our cabins and suites are equipped with high-quality care products, such as soap, shampoo, body lotion, and shower gel. Hair conditioner is also available upon request. You will also find a sewing set, shower cap and nail file in your cabin.

Laundry Service

Our onboard laundry service is available to wash and iron your personal clothes for a small fee. Please note that there are no dry-cleaning facilities on board. Please contact the reception if you want to use the laundry service.

On-board language & announcements

The languages on board all AMADEUS ships are German and English. Unless otherwise stated, announcements, notices and trips during the cruise are made in both languages.

Our on-board cruise management regularly provides you with important information about the day's program, excursions and stages during your trip. Announcements are usually made in German and English via a loudspeaker system on the sun deck, in the cabins and all public areas.

Smoking Policy

For safety reasons, smoking on board is not allowed in the entire interior of our ships; only on the sun deck and in specially marked areas. We ask our smoking guests to always show consideration to non-smokers. We ask for your understanding that smoking in cabins is completely prohibited for safety reasons. The penalty for non-compliance is € 375 per passenger.