Laundry

Laundry service is available on board for a modest fee. Check the price list in your stateroom. Clothes cannot be dry cleaned on board. For safety reasons, we ask that passengers do not iron their clothes in the staterooms as this is a safety hazard. Onboard laundry service will press your clothes for a fee. Laundry service is not available in the Galápagos.

Wi-Fi, Electricity & TV

All Avalon ships in Europe have complimentary Wi-Fi available. On the Mekong and Ganges, complimentary Wi-Fi access is available in the Panorama Lounge. The signal is not always reliable, as you will be cruising through remote areas. To access the ship's Wi-Fi Internet network, you will be given a PIN number at reception to use on your laptop, tablet, or mobile device. Wi-Fi is not available in the Amazon or Galápagos.

EUROPE

Email and Internet: All Avalon ships in Europe have complimentary Wi-Fi available. Internet cafes can be found in many towns in Western Europe, generally with reasonable charges.

Electricity: Onboard electricity is 220v. Wall sockets take a European 2-prong plug. To use any small personal appliance such as an electric razor, curling iron, or electric plug-in type alarm clock, you will need an adapter to plug in to the wall sockets for dual voltage appliances and a converter as well as an adapter for appliances that are not dual voltage. Converters must be EU certified. Cheap, non-certified converters may damage your appliance and are a fire hazard on the ship. Staterooms are also equipped with USB outlets which are useful for charging phones, tablets, cameras, etc.

Telephone Service: Each stateroom includes a direct dial telephone which may be used to call between staterooms. Ship-to-shore calls are also available in Europe. Any charges are placed on your shipboard account.

Television: Each stateroom has colour satellite TV and will receive some English programming. There is a shipboard information channel and a channel with a wide selection of movies and music.

SOUTH AMERICA

Email and Internet: Wi-Fi is not available in the Amazon or Galápagos.

Electricity: Onboard bathrooms have a dual 220v/110-120v plug for shavers and small appliances. You will need an adapter or converter to use in other outlets in the stateroom for any small personal items such as a razor, curling iron, or alarm clock. Electricity on board the Treasure of Galápagos is 110v. Electricity on board the Amazon’s Delfin III is 220v.

Telephone Service: In the Galápagos and the Amazon, there is a satellite-linked pay phone available for use in an emergency.

Television: Treasure of Galápagos provides a TV in the ship's library for playing DVDs only. There is no television service on the Amazon or Galápagos cruises.

ASIA

Email and Internet: On the Mekong and Ganges, complimentary Wi-Fi access is available in the Panorama Lounge. The signal is not always reliable, as you will be cruising through remote areas. To access the ship's Wi-Fi Internet network, you will be given a PIN number at reception to use on your laptop, tablet, or mobile device.

Electricity: Onboard voltage is 220v with combination outlets to accommodate modern dual voltage electronics with no adapter/converter USB charging ports are available on the Mekong. Onboard bathrooms have a dual 220v/110-120v plug for shavers and small appliances.

Telephone Service: On the Mekong and Ganges, a phone is available in each suite which may be used to call between suites. In case of emergency, a phone is available at reception for ship-to-shore calls.

Television: On the Mekong, each stateroom has colour satellite TV and will receive some English programming and a selection of movies. On the Ganges, each stateroom has a TV with a selection of movies.

EGYPT

Email and Internet: Complimentary Wi-Fi available on your ship in Egypt.

Electricity: Onboard electricity is 220 volt. Wall sockets take a European 2-prong plug. To use any small personal appliance such as an electric razor, curling iron, or electric plug-in type alarm clock, you will need an adapter to plug into the wall sockets for dual voltage appliances and a converter as well as an adapter for appliances that are not dual voltage. Bathroom sockets are solely for razors (and/or battery chargers for digital cameras, mobile phones).

Telephone Service: On board your ship, each stateroom has its own telephone that may be used to call room to room and ship to shore. Any charges are placed on your shipboard account. Because the phone system for ship-to-shore calls function via satellite, there may be times, depending on routing, when reception (and, therefore, calling) is not possible.

Television: Each stateroom has colour satellite led TV and will receive some English programming. Due to the satellite system, there may be times when reception is poor or falls away altogether for short periods.

Medical Services

Due to the proximity to land, onshore medical services can be called rapidly. On Amazon and Galápagos ships, first-aid-trained staff is available.

Dress Code

Here, There & Every-WEAR … What to Wear on an Avalon Cruise?

Aboard Avalon Waterways, our job is to make you feel Home “Suite” Home as you wind and bend your way through the world’s most beautiful landscapes. Here, we trade formality for friendly; white gloves for welcomes and suits and gowns for suites and get-up-and-go! Comfort is the only code we go by for cruise attire.

With Avalon, your days are filled with exciting excursions and soaking up picture-perfect landscapes, so dress for enjoyment and practicality. Because weather can be unpredictable, layers are always recommended when out and about. Consider packing a small backpack or handbag for jackets and sweaters. And, of course, bring your favourite, most comfortable, walking or athletic shoes to keep your feet happy and your heart pumping.

Dinner attire on board is casual with typical guests donning open-neck shirts and slacks, skirts and dresses. Gentlemen who enjoy feeling sporty in sports coats, are welcome to pack them but they are not required. Some guests do prefer to dress up for celebratory evenings onboard including the Captain’s Reception or Farewell Dinner.

On our Mekong, Ganges, Amazon, and Galápagos cruises, we recommend that guests forgo dressier attire completely due to warm, humid climates.

In short, wear exactly what suits you – and the discoveries you make onboard and off – best!

Additional notes to consider:

• While Avalon isn’t interested in cramping your style with a dress code, some excursions may require one (no knees or shoulders in some holy places; or no shorts during some evening events in ports-of-call, for instance).
• In addition, for your comfort and that of your fellow cruisers, we do request that shorts not be worn in the Dining Room or Panorama Lounge in the evenings, and if you fancy a dip in the whirlpool, bathing suits are worn only on the Sky Deck.
• If you’re feeling fit for fun, we also want you to know that an Adventure Host will be your guide, at the ready for fitness activities, on all European cruises. Your host will not only lead daily workouts but can also help you pave your own path to wellness with biking, hiking and other, on-your-own adventures. Dress for your own fitness success!

Age Restrictions

In our many years of cruising experience, we have found that children under the age of eight typically are too young to fully enjoy a cruise vacation. Because of this and for the safety and enjoyment of all passengers, we do not accept children under eight years of age. In addition, please note that there are no special arrangements or activities for children on our ships.

Smoking Policy

All ships have non-smoking interiors. Smoking is permitted only in a designated outdoor area of each ship.

Accessibility

Avalon Waterways makes reasonable attempts to accommodate the special needs of disabled and mobility-impaired travellers but is not responsible in the event it is unable to do so. Because we cannot provide individual assistance to travellers in many situations, and most of our transportation services are not equipped with wheelchair ramps, we recommend that you view our terms and conditions for details and contact us to learn more.

Special Dietary Requirements

We know that some travellers may have specific dietary requests. Unfortunately, dietary requirements cannot be guaranteed on our vacations. We make our best effort to accommodate your requests, but our vessels, as well as hotels and restaurants, may not be able to manage specific diet requirements. Dietary requirements should be advised at time of booking and we ask that you also discuss these with your Hotel Manager upon embarkation.

Sustainable Travel

Avalon is committed to minimising its impact on the environment and to reducing its dependence on non-renewable resources. In this endeavour, we have implemented policies to support this mission and are working carefully to enhance our products with this mission and our values combined. We are committed to complying with all relevant legislation and/or regulations.

Avalon maintains a policy of "Leave Only Footprints and Take Only Photos." Our staff and major service providers strive to ensure that no removal of any natural or cultural artefacts or materials occurs to ensure each environment looks and functions the same before and after our visit. Our cruise directors educate passengers on our "do no harm" code of conduct to ensure passenger compliance.

Air Conditioning & Heating

All rooms on the ships are air conditioned and heated. All ships have individual controls in the staterooms.