Disabled Facilities

Passengers must report any disability to Avalon before any reservation is made so that Avalon may advise whether they and/or their suppliers for any particular holiday are able to accommodate the passengers. Avalon may rely on the information provided to them by the passengers regarding the details of any disability∘ in order to make a decision as to whether the passengers can be accommodated. Avalon will make reasonable attempts to accommodate the special needs of disabled passengers, in accordance with the applicable laws.Not all sightseeing stops/sites accommodate wheelchairs and some locations∘ and sightseeing activities require extensive standing, sitting or walking. Avalon is not responsible for any missed activities due to a participant’s inability∘ to participate within a group. All of the ships have lifts, however they do not service the SkyDeck. Additionally most stateroom doors and bathrooms are not wide enough to allow access by standard wheelchairs, and bathrooms and other doorways may be fitted with coamings. For safety reasons passengers cannot be carried on ramps in ports when the ship is docked. In certain circumstances, they may ask that a disabled person or person with reduced mobility be accompanied∘ by another person capable of providing any assistance required.

Age Restriction

In our many years of cruising experience, we have found that children under the age of eight typically are too young to fully enjoy a cruise vacation. Because of this and for the safety and enjoyment of all passengers, we do not accept children under eight years of age. In addition, please note that there are no special arrangements or activities for children on our ships.

Dietary Requirements

Avalon Waterways will try their best to accommodate dietary requirements if they are mentioned at the time of booking.

Medical Services

Due to the proximity to land, onshore medical services can be called rapidly. On Amazon and Galápagos ships, first-aid-trained staff is available.

Laundry

Laundry service is available on board for a modest fee. Check the price list in your stateroom. Clothes cannot be dry cleaned on board. For safety reasons, we ask that passengers do not iron their clothes in the staterooms as this is a safety hazard. Onboard laundry service will press your clothes for a fee. Laundry service is not available in the Galápagos.

Air Conditioning & Heating

All rooms on the ships are air conditioned and heated. All ships have individual controls in the staterooms.

Sustainable Travel

Avalon is committed to minimizing its impact on the environment and to reducing its dependence on non-renewable resources. In this endeavor, we have implemented policies to support this mission and are working carefully to enhance our products with this mission and our values combined. We are committed to complying with all relevant legislation and/or regulations.

Avalon maintains a policy of "Leave Only Footprints and Take Only Photos." Our staff and major service providers strive to ensure that no removal of any natural or cultural artifacts or materials occurs to ensure each environment looks and functions the same before and after our visit. Our cruise directors educate passengers on our "do no harm" code of conduct to ensure passenger compliance.

Wi-Fi

All Avalon ships in Europe have complimentary Wi-Fi available. Internet cafes can be found in many towns in Western Europe, generally with reasonable charges.