Special Mobility Needs

If you are physically challenged or your mobility is impaired, at the time of booking we kindly request that you provide us with full and detailed information in connection to your disability. If we believe there might be a safety issue for you or for your traveling companion, Celestyal Cruises reserves the right to advise that the guest with health or mobility problems must have the assistance of a person who will be responsible for and take charge of all of this guest’s needs and requirements. If you or your travelling companion requires personal, individual care or supervision, this must be organized by you or your traveling companion at your cost. No Celestyal Cruises ship or staff or crew member can provide specific care or supervision to anyone, nor can we provide any form of medical care for a physical or psychiatric condition.

We have a limited number of staterooms suitable for people with disabilities or whose mobility is impaired, and not all areas of our ships are accessible to these guests or equipped for them. Guests travelling with a wheelchair should be aware that they may not be allowed to disembark in the ports when tender service is in use, for their own safety. Given these restrictions, bookings for such guests are dependent upon the availability of suitable on-board lodging. If Celestyal Cruises deems it necessary, the assistance of a fully able person capable of catering to the guest for the duration of the selected cruise may be requested to escort the guest with mobility restrictions. All costs are to be supported by the guest. Guests in wheelchairs must bring their own wheelchairs, of normal size. Celestyal Cruises only carries wheelchairs for emergencies on its vessels.

Special Dietary Requirements

If you have any specific dietary requirements, allergies or intolerances, please let us know in advance so we can make the necessary adjustments wherever possible. Contact our Guest Services Department via email at [email protected].

Smoking Policy

Smoking is prohibited in all of the ship’s interior spaces, including your stateroom; designated smoking areas are available on the open decks – please follow and adhere to the relevant signage; do not throw cigarettes or cigars over the side of the ship.

Dress Code

For your safety and comfort on-board we suggest sports or flat shoes with low heels. These types of footwear will make it easier for you to walk in the outside decks and stairwells.

On our seven-night cruises we host Gala Night and the Captain’s Cocktail in honor of our guests, and we ask that you attend in formal attire: a cocktail dress or something smart for the ladies, jacket and tie for the men. For Greek night during your cruise, passengers are invited to wear blue and white attire.

Laundry

Capture special moments by taking advantage of our professional onboard photographers. Want a photo of your family outside the Parthenon? No problem. We can arrange for a photographer to accompany you ashore at any destination.

Photography

Capture special moments by taking advantage of our professional onboard photographers. Want a photo of your family outside the Parthenon? No problem. We can arrange for a photographer to accompany you ashore at any destination.

Pregnancy

For their own health and safety, ladies may travel up to their 24th week of pregnancy, provided that they are holders of a written certification for travelling ability issued by their gynecologist. We recommend that pregnant women who have not yet completed the 12th week of their pregnancy by the date of the cruise to consult their gynecologist.

Medical Center

We have a well-equipped medical center and a doctor on standby for first aid whenever we are at sea. Anytime during your cruise, our ship’s doctor schedules appointments, unless there is an emergency. Should you require on-board medical care or any medication, your personal account will be charged accordingly. Please do check with your health insurance provider, if any of the costs can be reimburse to you. We will provide you with a receipt that can be submitted accordingly.

Age Restrictions

For their own health and safety, infants under three months old are not permitted on-board. If you require a baby cot, please contact our Reservations department or your travel agency at the time of the booking, to ensure that the booked stateroom is suitable for a baby cot. We must advise you that we do not carry baby food on-board, nor do we provide a babysitting service. For more questions about travelling with your baby, please call our Guest Service Department at (+30) 216-400-9821 or by email at [email protected].

Minimum age to travel unaccompanied by an adult

You must be at least 18 years old to travel without an adult. If you are under the limited required age, an adult will need to complete a release form and will be considered responsible for you during the cruise.

Luggage Restrictions

Luggage storage within your stateroom is limited, so we advise that you travel with 2 medium size pieces of luggage, including carry-on. If you plan to travel with excess of this amount of luggage, please contact our Passenger Services department at: [email protected] prior to your trip.

Babysitting Services

Due to safety reasons, we are not able to provide a babysitting service.

Wi-Fi & Cell Phone Service

Our ships are equipped with robust telephone service and internet access 24-7, so you can always get in touch with your loved ones or take care of any business needs. Whenever your ship has a land signal from a Greek or a foreign mobile telephone network, your phone will also have a signal, provided it is enabled to roam. Our Enhance fare includes 1 hour of free Wi-Fi per day.

Once the ship is 12 nautical miles from shore, your mobile device’s roaming service is enabled, and your mobile device will be automatically connected to the WMS Network (Satellite Connectivity). One of the following indications shall appear on your device’s screen: cellularatsea, wmsatsea, NOR-18, 901-18.

Please be advised that satellite charges are more expensive than standard local tariffs. There are no additional charges from WMS Network of Celestyal Cruises. For any queries, please contact your provider. Celestyal Cruises bears no responsibility for charges imposed while using the mobile phone satellite service coverage at sea.

Celestyal Olympia, Celestyal Crystal and Celestyal Journey have no computers onboard. There is Wi-Fi access available at an extra charge, in public areas and in staterooms.

Languages

An average of 8 languages are spoken on-board. We are confident that you will find the language you are fluent in.