Contact
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02380 714 790
Introduction
With an industry-leading space to guest ratio across an array of social areas, Crystal Serenity offers the utmost comfort, quality, personalisation and choice.
Main Info
Deck Plans
Accomodation
Entertainment
- Children Allowed
- Nursery -
- Smoking Some
- Style Ultra Luxury
- Decks9
- Cabins545
- Size Medium
- Ship Type Ocean
- Wheelchair Cabins8
- Crew Members600
- Refurbished2018
- CurrencyUSD
Unique Features
Wheelchair Assistance
Wheelchair assistance is not provided on board or at our ports of call unless in case of an emergency. Guests with limited mobility, requiring assistance, are required to travel with a companion who is able to assist them in moving around.Pets
Pets will not be permitted aboard the ships.Smoking Policy
At Crystal, we recognise that some of our guests smoke and others do not. While most areas of the ship are non-smoking, there will be designated smoking areas throughout. Please note that pipe and cigar smoking is only allowed in the Connoisseurs Club and all suites/guest rooms are non-smoking, including on the verandas.Dress Code
At Crystal, we want guests to feel confident and relaxed throughout their stay, so we have compiled the following guide to the different dress codes on board. If you have any questions, please don’t hesitate to contact us by calling 1.888.617.0110 or +1.786.464.4420.
Day Casual
A less formal look allows guests to feel comfortable during the day; Day Casual attire may be worn everywhere, including our restaurants, until 18:00.
Suggestions for a Day Casual look:
Women
- Sundresses
- Elegant shorts
- Jeans
- T-shirts or blouses
- Linen clothing
- Swimsuits with cover-ups (when not poolside)
Men
- Shorts
- Jeans
- T-shirts or polo shirts
- Linen clothing
- Swim shorts with a T-shirt or polo (when not poolside)
NOTE: Swimwear on its own, wet swimwear, revealing clothing, bathrobes, bare feet, tank tops, baseball caps, and clothes bearing any offensive messaging are not permitted. Covered swimsuits may only be worn at Trident Grill, Tastes, and Marketplace.
Evening Resort
A step up from Day Casual, after 18:00, we ask that guests adopt the more refined Evening Resort dress code.
Suggestions for an Evening Resort look:
Women
- Dress
- Skirts
- Pants
- Blouses or sweaters
- Dark-wash jeans with no rips
- Tailored dress shorts
Men
- Shirts
- Collared polo shirt
- Sweaters or smart designer sweatshirts
- Dark-wash jeans with no rips (only when accompanied with a jacket)
- Chinos
- Sports jacket or blazer (optional)
- Tailored shorts (these may only be worn in the Tastes restaurant)
NOTE: Please avoid flip-flops/sliders, swimwear, and hats.
Formal Evening
On sailings over seven days, there will be at least one optional ship-wide formal night (depending on the length of the segment), which will require more formal cocktail chic attire. These special events will be defined in your personal pre-sailing guide.
Suggestions for a Formal Evening look:
Women
- Cocktail dresses or gowns
- Suits Evening skirts or pants with an elegant top
- Evening shoes
Men
- Suits or tuxedos
- Shirts
- Dress shoes
- Ties (optional)
What's Included
WHICH RESTAURANTS ARE INCLUDED AND WHICH ARE SUBJECT TO AN UPCHARGE?
Our restaurants are complimentary, except for The Vintage Room. For our specialty restaurants, Umi Uma by Nobu Matsuhisa Restaurant and Sushi Bar and Osteria d'Ovidio, guests will be allotted one complimentary reservation for two people per voyage of up to 11 days (more than one for more extended stays - see below). In addition, guests staying in Crystal Penthouse or Junior Crystal Penthouse Suites can enjoy unlimited free visits.
- Up to 11 days: One complimentary reservation to each restaurant
- 12 to 22 days: Two complimentary reservations to each restaurant
- 23 or more days: Three complimentary reservations to each restaurant
- Reservations above the complimentary allotment will be $50 per person.
WHAT AMENITIES ARE INCLUDED IN SUITES AND GUEST ROOMS?
• Beverages including select fine wines, champagne, premium spirits, and all nonalcoholic beverages such as bottled water, soft drinks, and specialty coffees
• Gratuities for housekeeping, dining, and bar staff
• One complimentary reservation to Osteria d' Ovidio and one complimentary reservation to our second Asian specialty restaurant (not yet announced)
• Butler service in all suites and guest rooms
• Wi-Fi/Internet access in-room and throughout the ship, signal permitting
IS DRY CLEANING INCLUDED WITH ALL ROOM CATEGORIES, OR JUST SUITES. OR WILL IT DEPEND ON THE TRAVEL TIER?
Dry cleaning will be included in select suite categories and detailed on your itinerary.
IS ROOM SERVICE INCLUDED?
An expansive, complimentary in-suite dining menu will be available. Select suite categories will also be able to order from specialty dining venues via their butler.
Medical Needs
CAN I BRING OXYGEN ON BOARD?
If you are dependent on oxygen or require oxygen therapy, you must supply your own oxygen.
CAN I BRING A CPAP MACHINE?
The following devices are permitted on board:
- BIPAP machines, CPAP machines, Concentrators, and Nebulizers.
- You must bring your own equipment on board for personal use. Please hand-carry these items and do not place them in your checked luggage.
Language
The official language spoken on board is English. All officers, staff, and crew as well as local guides and regional specialists speak fluent English. All announcements and lectures will be presented in English.Special Dietary Requirements
In most cases, we can accommodate special requirements. Please provide details about any allergies or food requirements to our Reservations team or your travel advisor prior to your cruise departure.Deck 13
- Glass Roof
- Forward Observation Deck
- Crystal Life Fitness
- Crystal Life Spa & Salon
- Wimbledon Court
Deck 12
- Marketplace
- Tastes Kitchen & Bar
- Wave's & Fantasia
- Seahorse Pool
- Palm Court
- Scoops Ice Cream Bar
- Trident Grill
Deck 11
- Crystal Penthouse Suite
- Sapphire Veranda Suite
- Aquamarine Veranda Suite
- Self-Service Laundry
Deck 10
Sapphire Veranda Suite
- Double Guest Room with Veranda
- Aquamarine Veranda Suite
- Self-Service Laundry
Deck 9
Junior Crystal Penthouse Suite
- Sapphire Veranda Suite
- Double Guest Room with Veranda
- Aquamarine Veranda Suite
- Self-Service Laundry
Deck 8
- Junior Crystal Penthouse Suite
- Sapphire Veranda Suite
- Double Guest Room with Veranda
- Shuffleboard Courts
- Self-Service Laundry
Deck 7
- Double Guest Room with Ocean View
- Single Guest Room with Ocean View
- Uma Uma by Nobu Matsuhisa Restaurant and Sushi Bar
- Bridge Lounge
- The Vintage Room
- Library
- Osteria D'Ovidio
- Computer University@Sea
- The Studio
- Self-Service Laundry
Deck 6
- Apropos & Facets Onboard Shopping
- Avenue Saloon
- Connoisseur Club
- Crystal Images
- Golf Driving Nets
- Pulse Night Club
- Stardust Club and Supper Club
- Table Tennis
- Putting Green
- Hollywood Theatre
- Galaxy Lounge
- Crystal Collection
- The Bistro
- Atrium
Deck 5
- Medical Center
- Concierge Desk
- Crystal Cove
- Future Sales Consultant
- Reception
- Shore Excursion Desk
- Crystal Plaza
- Waterside Restaurant
Our largest suite, with expansive living areas, a private veranda, sumptuous finishings and attentive butler service.
DETAILS
- Large private veranda and custom stone foyer floor
- Spacious living room
- Separate den with full-size sleeper sofa, TV, and closet plus separate dining area with ocean view and binoculars
- Two TV's
- Butler's pantry with refrigerator and espresso/cappuccino machine
- Large bedroom with queen-size bed or twins with sumptuous bedding
- Master bath featuring a television, Duravit spa flotation tub with ocean view, and state-of-the-art shower with customized shower direction and a heated bench, plus bidet
- Master walk-in custom closet with illuminated rods and custom shelving and security safe
- Sophisticated one-touch lighting and surround-sound system
SERVICES
- 24 hour in-suite dining
- Room service from Osteria D'Ovidio
- Unlimited dining in Osteria D'Ovidio
- Turndown service with handmade truffles
- Shoeshine service
- Assistance with packing and unpacking
- Free unlimited laundry and dry cleaning, 2nd day service
- In-suite cocktail parties
- Private transfer to and from ship up to 100 miles
- Butler or Concierge escort from terminal to suite on embarkation day
AMENITIES
- Welcome champagne
- Complimentary wine and spirits from set menu
- Complimentary soft drinks
- Flowers
- Fresh fruits, daily change, on request only
- Pillow menu (selection from a variety of pillow types)
- Afternoon canapés
- Nespresso coffee maker
- Binoculars
- Complimentary unlimited standard WiFi
- In-suite safe
- Interactive tablet for news, updates, and reservations
- Hair dryer
- Hair iron (available upon request)
Redesigned in 2023, this large suite includes spacious rooms with separate dining and living areas, looking onto a private veranda, and accompanied by attentive butler service.
Spacious suite, with living area, elegant finishings and private veranda, accompanied by attentive butler service. Sapphire suites are available to book in new and classic design.
DETAILS
- Private veranda
- Spacious living room
- Queen-size bed or twin beds with sumptuous bedding, and third berth
- Walk-in closet
- Two TV's
SERVICES
- 24 hour in-suite dining
- Shoeshine service
- Assistance with packing and unpacking
- Dry cleaning for five pieces plus one bag of free laundry every 10 cruise days, 2nd day service
- Free pressing (5pcs/day), 2nd day service
AMENITIES
- Welcome champagne
- Complimentary wine and spirits from set menu
- Complimentary soft drinks
- Flowers
- Fresh fruits, daily change, on request only
- Pillow menu (selection from a variety of pillow types)
- Afternoon canapés
- Nespresso coffee maker
- Binoculars
- Complimentary unlimited standard WiFi
- In-suite safe
- Interactive tablet for news, updates, and reservations
- Hair dryer
- Hair iron (available upon request)
Suite offering comfortable living area, private veranda and perfect for grand yet intimate moments, accompanied by attentive butler service. Aquamarine suites are available to book in new and classic design.
DETAILS
- Private veranda
- Sizeable living area
- Queen-size bed or twin beds with sumptuous bedding
- Vanity in dressing area
- Walk-in closet
- TV
- Sophisticated one-touch lighting and surround-sound system
SERVICES
- 24 hour in-suite dining
- Turndown service
- Shoeshine service
- Assistance with packing and unpacking
AMENITIES
- Welcome champagne
- Complimentary wine and spirits from set menu
- Complimentary soft drinks
- Flowers
- Fresh fruits, daily change, on request only
- Pillow menu (selection from a variety of pillow types)
- Afternoon canapés
- Nespresso coffee maker
- Binoculars
- Complimentary unlimited standard WiFi
- In-suite safe
- Interactive tablet for news, updates, and reservations
- Hair dryer
- Hair iron (available upon request)
Cozy bedroom redesigned in 2023, with welcoming and comfortable detailing, butler service and ocean views.
DETAILS
- Large picture window
- Sizeable living area with sofa
- Queen-size bed or twin beds with sumptuous bedding
- Walk-in shower
- TV
SERVICES
- 24 hour in-suite dining
- Turndown service
- Shoeshine service
- Assistance with packing and unpacking
AMENITIES
- Welcome champagne
- Complimentary wine and spirits from set menu
- Complimentary soft drinks
- Fresh fruits, daily change, on request only
- Pillow menu (selection from a variety of pillow types)
- Complimentary unlimited standard WiFi
- In-suite safe
- Interactive tablet for news, updates, and reservations
- Hair dryer
- Hair iron (available upon request)
Contemporary classic bedroom redesigned in 2023, with butler service and comfortable seating constellations opening onto a private veranda.
DETAILS
- Private veranda
- Spacious living area with sofa
- Queen-size bed or twin beds with sumptuous bedding
- Walk-in shower
- TV
SERVICES
- 24 hour in-suite dining
- Turndown service
- Shoeshine service
- Assistance with packing and unpacking
AMENITIES
- Welcome champagne
- Complimentary wine and spirits from set menu
- Complimentary soft drinks
- Fresh fruits, daily change, on request only
- Pillow menu (selection from a variety of pillow types)
- Complimentary unlimited standard WiFi
- In-suite safe
- Interactive tablet for news, updates, and reservations
- Hair dryer
- Hair iron (available upon request)
Contemporary classic bedroom redesigned in 2023, with butler service and impressive windows onto ocean views.
DETAILS
- Large picture window
- Sizeable living area with sofa
- Queen-size bed or twin beds with sumptuous bedding
- Walk-in shower
- TV
SERVICES
- 24 hour in-suite dining
- Turndown service
- Shoeshine service
- Assistance with packing and unpacking
AMENITIES
- Welcome champagne
- Complimentary wine and spirits from set menu
- Complimentary soft drinks
- Fresh fruits, daily change, on request only
- Pillow menu (selection from a variety of pillow types)
- Complimentary unlimited standard WiFi
- In-suite safe
- Interactive tablet for news, updates, and reservations
- Hair dryer
- Hair iron (available upon request)
Our two elegant vessels host an equally exceptional offering including world-renowned restaurants, restorative spas and endless opportunity for inspiration and enrichment, tied together by unparalleled personal service.
Heighten the experience on board with a selection of fine jewelry, watches and cruise wear available in our arcade, alongside designer apparel. Make the most of being at sea with a selection of duty free items available.
Signature piano bar with an intimate ambience. The perfect setting for a cocktail before and after dinner.
Our innovative Computer lab onboard led by a team of tech experts.
An elegant space to indulge in the finest cigars and cognacs.
An ideal refreshment stop any time of the day, and the perfect place to meet friends for a pre-dinner cocktail. Enjoy a variety of musical styles as the day turns into night.
A well-stocked library containing over 2,000 books on a range of subjects from classics to popular biographies, history to contemporary mysteries. Plus enjoy an ample selection of magazines and board games perfect for poolside reading
Featuring large sky lights, floor-to-ceiling windows and a fabulous 270-degree forward view, this venue is perfect for afternoon tea, social gatherings and dancing.
Our lap pool with plenty of surrounding deck space to sunbathe, relax and read while enjoying a cool drink in the afternoon.
Performances are the focal point here, with appearances by fantastic Broadway-style performers and headline entertainers. Drink service provided before each show.
The ship's sleek cinema for recent-released movies, live sport events, guest lectures and religious services.
An intimate lounge for a late-night drink, dancing or a place to let loose with karaoke.
On selected evenings before and after dinner, this entertainment lounge features dancing, production spot shows, cabaret performances and other themed events. Additionally, on select nights, Stardust will open the doors for Supper Club for up to 116 guests to enjoy an evening show where they can dine and dance at the same time. Supper Club is by reservations only.
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Get In Touch
- 0238 0714 790
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Chandlers Ford
SO53 2DS
- [email protected]
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