Disabled Facilities

If you're planning a cruise and have a disability, use a wheelchair, have special dietary needs, a sensory impairment or are undergoing medical treatment, you must let Marella know when making your booking. Failure in doing this may result in you being refused boarding on arrival at the ship. For more information please contact Marella's Customer Welfare Team.

If you plan to use a wheelchair onboard and require adapted facilities you must book a specially adapted cabin. All of Marella shops have four of these cabins. These cabins may only be booked by those who require adapted facilities.If you plan to use your wheelchair onboard but do not require adapted facilities, pleas contact the Customer Welfare Team to make sure an appropriate cabin type can be selected.

If you need your wheelchair - either standard or battery operated - when you're ashore, Marella will look after it for you at the gangway so it's there when you need it. But you will have to be able to manage the gangway without it. In ports where a tender to shore is necessary, you'll have to stay onboard if you can't manage without your wheelchair. At other times, depending on the port and the tides , it may not be possible for you to leave the ship at all due to gangway access. Some excursions may not be suitable for the less mobile.

Special Dietary Requirements

If you’ve got any dietary requirements, mention it when you book and let the Maître D’ know once you’re onboard. There are a wide range of restaurants onboard, and each one has at least one vegetarian selection on the menu.

Marella also provide gluten-free, dairy-free, nut-free and diabetic-friendly options on request. They don’t cater for kosher diets, but if you bring your own kosher food, they can prepare it for you.

Special Diets

Just because you’ve got a special diet doesn’t mean you have to miss out. Let the staff know what you can and can’t eat when you book, and they'll’ll make sure the chefs whip up something suitable.

Smoking Policy

On the Marella Cruise Ships you can smoke on your balcony if you have one and in designated areas on deck.

As for e-cigarettes, you can use these in the casino and adjoining bar areas on each Marella ships, as well as in the designated areas on deck.

Dress Code

Smart casual is the attire for evenings onboard. For men that means full-length trousers and a polo or open-necked shirt. At the captain's cocktail party, the dress code is traditional dinner wear, so tuxedo or suit and tie for men and evening dress for women.

All Inclusive Drinks Package

All Marella cruises give you full-board as standard. If you’ve got a budget to stick to when it comes to drinks, why not opt for their All Inclusive drinks package? It’s really good value, and means you don’t run the risk of overspending. Here’s the full list of what’s included:

• Draught beer
  
• A range of spirits and aperitifs
  
• House wine
  
• A selection of cocktails
  
• Selected soft drinks
  

In fact, if you book before you travel, you’ll get a discount, or it might even be free.

Destination Services

The Destination Services team can talk to you about our ports of call, help you decide which excursions are right for you, and book you onto your next Marella Cruises holiday

Medical Centre

If you’re not feeling well, pay a visit to the Medical Centre. It’s open between 8am and 10am and 6pm and 8pm.