Disabled Facilities

If you're planning a cruise and have a disability, use a wheelchair, have special dietary needs, a sensory impairment or are undergoing medical treatment, you must let Marella know when making your booking. Failure in doing this may result in you being refused boarding on arrival at the ship. For more information please contact Marella's Customer Welfare Team.

If you plan to use a wheelchair onboard and require adapted facilities you must book a specially adapted cabin. All of Marella shops have at least four of these cabins. These cabins may only be booked by those who require adapted facilities. If you plan to use your wheelchair onboard but do not require adapted facilities, please contact the Customer Welfare Team to make sure an appropriate cabin type can be selected.

If you need your wheelchair - either standard or battery operated - when you're ashore, Marella will look after it for you at the gangway so it's there when you need it. But you will have to be able to manage the gangway without it. In ports where a tender to shore is necessary, you'll have to stay onboard if you can't manage without your wheelchair. At other times, depending on the port and the tides , it may not be possible for you to leave the ship at all due to gangway access. Some excursions may not be suitable for the less mobile.

Marella Cruises have teamed up with AccessAble, who have created detailed access guides for each of our ships. Visit their website to find out more.

Special Dietary Requirements

If you’ve got any dietary requirements, mention it when you book and let the Maître D’ know once you’re onboard. There are a wide range of restaurants onboard, and each one has at least one vegetarian selection on the menu.

Marella also provide gluten-free, dairy-free, nut-free and diabetic-friendly options on request. They don’t cater for kosher diets, but if you bring your own kosher food, they can prepare it for you.

Special Diets

Just because you’ve got a special diet doesn’t mean you have to miss out. Let the staff know what you can and can’t eat when you book, and they'll’ll make sure the chefs whip up something suitable.

Smoking Policy

On the Marella Cruise Ships you can smoke in designated areas on deck, this is the case for e-cigarettes also.

Dress Code

The dress code policy’s easily broken down into Beachwear, Casual and Smart. The first is a ‘come as you are’ affair, so bikinis and trunks get the thumbs up, plus we ask that you wear something on your feet for safety reasons. Meanwhile, Casual speaks for itself – we’re talking tops and shorts or a sundress. Then you’ve got Smart, which is when you’ll need to dress up a bit. Put your sports or swimwear away, and opt for trousers, smart tailored shorts or a skirt or dress, a shirt or polo shirt and smart shoes, so no trainers or flip flops. If you want to add a jacket or tie, that’s up to you. But the Dress to Impress nights give you the chance to get really suited and booted. Each of the restaurants onboard has a dress code, and this can differ depending on the time of day, but they’ll always let you know.

All Inclusive Drinks Package

All Marella cruises give you All Inclusive as standard, here’s the full list of what’s included:

• Selected draught beer and cider
• A range of spirits and aperitifs, including lots of big brands
• Selected wine and Prosecco by the glass
• A selection of cocktails, from Long Island Iced Tea to Pimm’s and lemonade
• Selected soft drinks by the glass including mocktails and fruit juice

You can upgrade to the Premium All Inclusive package and get these extras…

• Upgraded cocktails, such as mojitos and Champagne cocktails
• Premium gins, vodkas, rums and tequilas, including Bombay Sapphire and Absolut Vodka
• Cans of soft drink
• More choice of whiskies, brandies and Cognacs
• All drinks from The Coffee Port, which are made with premium Lavazza coffee

Destination Services

The Destination Services team can talk to you about our ports of call, help you decide which excursions are right for you, and book you onto your next Marella Cruises holiday

Medical Centre

If you’re not feeling well, pay a visit to the onboard Medical Centre.