Medical Centre

If you’re not feeling well, pay a visit to the onboard Medical Centre. 

Disabled Facilities

If you're planning a cruise and have a disability, use a wheelchair, have special dietary needs, a sensory impairment or are undergoing medical treatment, you must let Marella know when making your booking. Failure in doing this may result in you being refused boarding on arrival at the ship. For more information please contact Marella's Customer Welfare Team.

If you plan to use a wheelchair onboard and require adapted facilities you must book a specially adapted cabin. All of Marella shops have at least four of these cabins. These cabins may only be booked by those who require adapted facilities. If you plan to use your wheelchair onboard but do not require adapted facilities, please contact the Customer Welfare Team to make sure an appropriate cabin type can be selected.

If you need your wheelchair - either standard or battery operated - when you're ashore, Marella will look after it for you at the gangway so it's there when you need it. But you will have to be able to manage the gangway without it. In ports where a tender to shore is necessary, you'll have to stay onboard if you can't manage without your wheelchair. At other times, depending on the port and the tides , it may not be possible for you to leave the ship at all due to gangway access. Some excursions may not be suitable for the less mobile.

Marella Cruises have teamed up with AccessAble, who have created detailed access guides for each of our ships. Visit their website to find out more.

Dress Code

The dress code policy’s easily broken down into Beachwear, Casual and Smart. The first is a ‘come as you are’ affair, so bikinis and trunks get the thumbs up, plus we ask that you wear something on your feet for safety reasons. Meanwhile, Casual speaks for itself – we’re talking tops and shorts or a sundress. Then you’ve got Smart, which is when you’ll need to dress up a bit. Put your sports or swimwear away, and opt for trousers, smart tailored shorts or a skirt or dress, a shirt or polo shirt and smart shoes, so no trainers or flip flops. If you want to add a jacket or tie, that’s up to you. But the Dress to Impress nights give you the chance to get really suited and booted. Each of the restaurants onboard has a dress code, and this can differ depending on the time of day, but they’ll always let you know.

Dietary Requirements

If you've got any dietary requirements, mention it when you book by contacting our Customer Welfare Team on 020 3451 2585. 

Then, once you're onboard, let the restaurant manager know.

We also provide vegetarian, gluten-free, dairy-free and diabetic-friendly options on request.

If you need to bring your own food for medical reasons, please let us know in advance, so we can ensure we have the correct facilities in place to store and prepare this.

There may be some requests we aren't able to accommodate so it's important you let us know when you book your cruise.

Wi-Fi

We have internet lounges on all of our ships, as well as designated Wi-Fi zones. Internet access is charged to your cabin account at the rate advertised on board. Mobiles can be used, too, and there are telephones in each cabin, so it's easy to stay in touch with people back home. If you're pairing your cruise with a stay in one of our hotels, we'll let you know which places have free Wi-Fi – just look out for the special logo.

Smoking Policy

On the Marella Cruise Ships you can smoke in designated areas on deck, this is the case for e-cigarettes also.

All Inclusive

All Marella cruises give you All Inclusive as standard, here’s the full list of what’s included:

• Selected draught beer and cider
• A range of spirits and aperitifs, including lots of big brands
• Selected wine and Prosecco by the glass
• A selection of cocktails, from Long Island Iced Tea to Pimm’s and lemonade
• Selected soft drinks by the glass including mocktails and fruit juice

You can upgrade to the Premium All Inclusive package and get these extras…

• Upgraded cocktails, such as mojitos and Champagne cocktails
• Premium gins, vodkas, rums and tequilas, including Bombay Sapphire and Absolut Vodka
• Cans of soft drink
• More choice of whiskies, brandies and Cognacs
• All drinks from The Coffee Port, which are made with premium Lavazza coffee