COVID-19

For all information on our COVID-19 rules and procedures, please visit our dedicated Hub: Cruise With Confidence | Marella Cruises (tui.co.uk)

www.tui.co.uk/destinations/info/cruise-with-confidence?vlid=trvcnfc

Disabled Facilities

If you're planning a cruise and have a disability, use a wheelchair, have special dietary needs, a sensory impairment or are undergoing medical treatment, you must let Marella know when making your booking. Failure in doing this may result in you being refused boarding on arrival at the ship. For more information please contact Marella's Customer Welfare Team. If you plan to use a wheelchair onboard and require adapted facilities you must book a specially adapted cabin. All of Marella shops have at least four of these cabins. These cabins may only be booked by those who require adapted facilities. If you plan to use your wheelchair onboard but do not require adapted facilities, please contact the Customer Welfare Team to make sure an appropriate cabin type can be selected. If you need your wheelchair - either standard or battery operated - when you're ashore, Marella will look after it for you at the gangway so it's there when you need it. But you will have to be able to manage the gangway without it. In ports where a tender to shore is necessary, you'll have to stay onboard if you can't manage without your wheelchair. At other times, depending on the port and the tides , it may not be possible for you to leave the ship at all due to gangway access. Some excursions may not be suitable for the less mobile. Marella Cruises have teamed up with AccessAble, who have created detailed access guides for each of our ships. Visit their website to find out more: https://www.accessable.co.uk/marella-cruises

Dietary Requirements

If you've got any dietary requirements, please make sure you mention it when you book by contacting our Customer Welfare Team on 020 3451 2585. Then let the restaurant manager know once you're onboard. We also provide vegetarian, vegan, gluten-free, dairy-free and diabetic-friendly options on request. If you need to bring your own food for medical reasons, please let us know in advance so we can ensure we have the correct facilities in place to store and prepare this. There may be some requests we aren't able to accommodate, so it's important you let us know when you book your cruise.

Age Restrictions

Marella Explorer 2 is exclusively for adults

• Minimum age to sail - 17+ Passengers must be over the age of 17 to travel on Marella Explorer 2
• Minimum age to sail alone - 18+ Passengers must be 18 or over to travel alone
• Minimum age for separate cabin - 18+ If you have more than one cabin and the cabins are separate (i.e. not adjacent or opposite) then under 18's must be accompanied
• Minimum age to leave the ship on your own - 18+ Passengers must be 18 or older to go on a ship-sponsored excursion on their own
• Casino, slot machines, bingo - 18+ Passengers must be 18 years or older to use these facilities

All Inclusive Drinks Package

All Marella cruises give you All Inclusive as standard, here’s the full list of what’s included:

• Selected draught beer and cider
• A range of spirits and aperitifs, including lots of big brands
• Selected wine and Prosecco by the glass
• A selection of cocktails, from Long Island Iced Tea to Pimm’s and lemonade
• Selected soft drinks by the glass including mocktails and fruit juice.

You can upgrade to the Premium All Inclusive package and get these extras…

• Upgraded cocktails, such as Mojitos and Aperol Spritz’s
• Premium gins, vodkas, rums and tequilas, including Bombay Sapphire and Absolut Vodka
• Cans of soft drink
• More choice of whiskies, brandies and Cognacs
• All drinks from The Coffee Port menu, which are made with premium Lavazza coffee

Dress Code

The dress code policy’s easily broken down into Beachwear, Casual and Smart. The first is a ‘come as you are’ affair, so bikinis and trunks get the thumbs up, plus we ask that you wear something on your feet for safety reasons. Meanwhile, Casual speaks for itself – we’re talking tops and shorts or a sundress. Then you’ve got Smart, which is when you’ll need to dress up a bit. Put your sports or swimwear away, and opt for trousers, smart tailored shorts or a skirt or dress, a shirt or polo shirt and smart shoes, so no trainers or flip flops. If you want to add a jacket or tie, that’s up to you. But the Dress to Impress nights give you the chance to get really suited and booted. Each of the restaurants onboard has a dress code, and this can differ depending on the time of day, but they’ll always let you know.

Medical Centre

Each of our ships has a medical centre and we have an English-speaking doctor and nurses on board who keep surgery hours. The opening hours are in Cruise News, plus there’s a 24-hour emergency service you can call by dialling 999 from your cabin phone. Just so you know, there’s a fee for using the medical centre, getting prescriptions and follow-up visits, which will be charged to your onboard account.

Smoking Policy

On the Marella Cruise Ships you can smoke in designated areas on deck, this is the case for e-cigarettes also.

Destination Services

The Destination Services team can talk to you about our ports of call, help you decide which excursions are right for you, and book you onto your next Marella Cruises holiday

Wi-Fi Packages

We have designated Wi-Fi zones onboard. Internet access is charged to your cabin account at the rate advertised onboard. Mobiles can be used – make sure to check with your provider for charges in each country and in international waters, which applies when the ship's at sea. There are telephones in each cabin, too, so it’s easy to stay in touch with people back home. If you’re pairing your cruise with a stay in one of our hotels, we’ll let you know which places have free Wi-Fi – just look out for the special logo

Navigate

Ever wanted to book a slot at the spa, the casino, or your favourite onboard restaurant without leaving your cabin or sunbed? Well, there’s an app for that – it’s called Navigate. Our onboard app is like having your own personal cruise planner in the palm of your hand, and you can use it to manage lots of different aspects of your cruise. When you embark on a Marella Cruise you'll have access to Navigate which can help you with everything from watching the safety video, to accessing your onboard account, booking shore excursions, restaurants, spa treatments and much much more. If you need any more information or assistance with this then head to Reception onboard and they'll be happy to help.

Awards

On a Marella cruise, you’ll always find a warm and welcoming atmosphere, from the moment you step onboard, wherever we sail. Our friendly staff will remember your name, as well as your favourite cocktail. And in the restaurants, we’re just as well-versed in local specialities as we are in decent cups of tea. In fact, we've been endorsed with the Good Housekeeping Reader Recommended stamp of approval. A massive 90% of our customers said the service was very good or excellent – and were impressed by how staff recognised them on a return visit. We picked up the prize for Best Cruise Line for Value at the 2019 Cruise Critic Editor’s Choice Awards. We’ve also picked up numerous awards at the Cruise Critic 2019 Cruisers Choice Awards, including Best Entertainment on Marella Discovery. Most recently in 2021 Marella won the Marine Interior Design of the Year Award for the refit of The Glass House on Marella Discovery in the Seatrade Cruise Awards.

Onboard Experience

If you have any questions regarding Marella Cruises' onboard experience, try visiting the designated page on our website

https://www.tui.co.uk/cruise/onboard-experience/