Unique Features

Local artists from the Arctic have contributed to making the MS Fram a modern masterpiece. There is also a permanent exhibition of artefacts from the original Fram used by Nansen and Amundsen, the famous Arctic explorers.

Dress Code

Onboard dress is informal. Although some passengers choose to change for dinner the dress code is casual rather than formal. The weather can vary during the course of each voyage or even during the day. To cater for these variations it is recommend the layered dress approach is taken. For all voyages∘ it is advised you take breathable rain and wind proof clothing. A warm hat, gloves, scarf and thermal underwear, during the winter icy months. On land where it may be icy, sturdy shoes are important for shore excursions and a walking stick/trekking pole may be useful.

Special Dietary Requirements

If you have a special request such as vegetarian, diabetic or gluten free please inform Hertigruten when booking and contact the Head Waiter when onboard. They will do their best to meet such requests but can not guarantee to do so.

Disabled Facilities

The MS Fram is suitable for wheelchair-users. Persons in need of special assistance must travel with a companion. Please note that the gangway must be used to wheelchairs-users to embark / disembark. In ports where tidal conditions or other circumstances require use of a portable gangway, or during landings with tender boats, it is not possible to use/take wheelchairs.

Cambridge Bay is not suitable for wheelchair embarkation or disembarkation. For cruises with embarkation and/or disembarkation in Longyearbyen, we only accept bookings of wheelchair users on request.

Guests who use a wheelchair must bring their own, standard size, foldable chair.

Age Restrictions

Hurtigruten AS cannot allow children under the age of 5 to travel with us to Antarctica and South Georgia. For safety reasons, children under 12 years of age will be considered for participation on each landing.

Medical Declaration Form

In accordance with Hurtigruten ASA requirement, all travellers to the Antarctica and North East Greenland must complete a confidential medical declaration form, signed by a doctor, stating that they are fit to travel. this form will be sent to you well in advance. The form must be filled out and personally delivered to the doctor upon embarkation. Boarding may be denied if these forms are not presented at the time of embarkation.

Drones

Please note the use of passenger-operated drones is not permitted during your voyage. This is for general safety as well as the protection of the vulnerable wildlife and other passengers’ personal security.

Lifesaving equipment, life vest, and safety on board

The ship complies with all safety requirements and is a modern vessel suitable for sailing in icy waters. Upon arrival on board all passengers will be instructed in safety procedures, and the use and location of the safety equipment. There is a safety plan situated on the inside of the cabin door.

We stress the importance of becoming acquainted with the ships safety plan. Special safety regulations will apply on landings with the tender boats. Please follow the instructions given by the Expedition Leader and crew/ staff. Special lifejackets for use during landings will be handed out to all passengers before first landing. A mandatory briefing regarding the safety guidelines will also be given.

Smoking

On board, smoking is only permitted in designated areas on outside decks. Do not smoke in your cabin. To show respect for the environment, please use the provided ashtrays when smoking. Throwing cigarette butts overboard is strictly prohibited.

A cleaning charge of 1 500 NOK will be applied for smoking in your non-smoking cabin, to cover for the cost of cleaning linen and curtains to return it to a non-smoking standard. E-Cigarettes, according to Norwegian law, are the equival of tobacco cigarettes and therefore smoking is only permitted in the designated smoking areas.

WiFi / Internet Usage

Wi-Fi is available throughout the ship. Note that it is limited connectivity, and that both internet and telephones from time to time will be out of range due to the vessel’s location. Due to capacity limitations the provided, included Wi-Fi is limited to browsing and not streaming. Please contact the reception if you have any questions related to the Wi-Fi usage.

Suite Service

À la carte dining option

On the ships holding an A’la carte restaurant suite guests are offered to eat their dinner here any day they wish. Reservations must be done on board.

Suite breakfast

On the ships holding an A’la Carte restaurant suite guests are offered to eat their breakfast here. High-end breakfast for suite guests only. A la carte breakfast served at the table.

Room service

Offered to all suite guests free of charge within the opening times.

Suite check-in

For suite guests, there will be an exclusive check-in in a separate area onboard the ship, where the guests may meet and greet some of the ships officers.

Welcome greeting

On embarkation day, the suite guests will find a carabiner watch, a bottle of champagne and a welcome greeting from the captain inside their suite after check-in.

Turn-down service

Daily turn-down, including fresh towels, chocolate or similar on the pillow, turn-down of the bed.

Laundry service

Free of charge for all suite guests.

In-suite

Bathrobes and Binoculars will be available with a possibility to buy.

Equipment Rentals

On many of our voyages we are landing in areas with snow, wet, muddy ground. The weather may be foul and cold. This is part of being an explorer. We have therefore chosen to lend you a pair of special purpose boots that will keep you both dry and warm – so that you can focus on your experience, not cold toes.

On some of our itineraries we will ask you to use our boots since we have made sure they are rinsed and declared clean from seeds or other biological material that could, unintentionally, lead to spread of invasive species into fragile environments. If you require a pair of boots on your voyage we will lend them to you, for free, for the duration of the voyage. We carry sizes from 32 to 50. If you need a smaller or larger size than this, we encourage you to bring your own on itineraries calling at Svalbard, Antarctica, Arctic Canada, Iceland or Norway.

Resident Photographers

Our on board photographer will be there to assist guests in the use of their photo equipment and to help improve their photo skills. To enhance the experience of the places we explore, we use photography actively with our guests. Slideshow shared onboard before the end of the voyage and made available for all guests in an Expedition Logbook - including a selection of photos as well as the Daily Programs, Expedition Team biographies, Maps from the voyage and more for sharing/download.

Science, innovation and technology

Historical green upgrade

Being the world leader in green adventure travel, our urge to improve has made us introduce another groundbreaking industry-first:

Hurtigruten is refitting a number of our existing ships from traditional diesel engines to hybrid power - combining liquified natural gas (LNG), bio gas (LBG) and battery packs. This huge green upgrade program allows us to optimize the full use of clean battery power and LNG – the greenest fuel currently available for shipping. The use of efficient LNG engines alone will reduce CO2 emissions by up to 25 percent compared to 2015 levels. NOx emissions will be reduced by a whopping 90 percent.

Research, innovation, cooperation & monitoring

In our quest for greener travel, Hurtigruten cooperates with a number of technology-driven companies. From global players to local startups, Hurtigruten is determined to raise the standards and move borders. As we have done with the Norwegian startup Blueye Robotics, adding underwater drones – and literally opening new horizons for our guests.

Hurtigruten also has a long history of participating in programs to monitor and analyse the waters and areas we operate in. Together with our guests we are involved in important research, from registration of polar bears on Svalbard and logging seawater temperature along the Norwegian coast, to oil surveillance and Antarctic research.

Since 1932, Hurtigruten has been measuring sea temperature, salinity levels and algae growth as part of an ongoing collaboration with the Norwegian Institute for Marine Research and the Norwegian Institute for water research. 80 years ago, we threw a bucket overboard to collect samples∘ to bring home. Now, we collect precise water measurements using the sophisticated sensor system Ferrybox. The data collected by Ferrybox is transferred via satellite to NIVA and used by reseachers to monitor natural variability in the ocean and human impacts on the oceans, including climate change.

Ocean Visuals is a system currently installed onboard MS Trollfjord. With the advanced laser equipment, we continuously monitor the ocean for oil spillages. MS Trollfjord and MS Midnatsol have made 5 million measurements so far, identifying more than 40 incidents∘ of oil spillages and two leaks from installations on shore. The Norwegian Coastal Administration is notified immediately of such instances. All data from Ocean Visuals is collected and is made open source for anyone to review and research.

We take part in enhancing the areas we sail in by contributing to citizen science. For example, at Svalbard we take part in the Norwegian Polar Institute project for registration of marine mammals in the Arctic (Marine Mammal Sightings Data Base). The data improves our overall understanding of habitat use and seasonal movement patterns.

Advancing shore power

When connected to shore power, our emissions are reduced to zero. Our entire fleet sailing the Norwegian coast will be retrofitted with this capability by 2021. Shore-based electricity has enormous positive effects. The new shore-based electricity facility in the port of Bergen alone, will reduce our NOx emissions by 2.5 tons and CO2 emissions by 150 tons per ship, every year.

The combination of battery packs and shore-based power will reduce CO2 emissions by a further 8 percent.

Caring for the sea

Our vessels produce their own fresh water through onboard desalination and purification technology. We reuse heat from engine coolant and the vessels´ exhaust systems to warm up the hot water tanks on board. By doing so, we save power equivalent to the consumption∘of 6700 households per year. We have also introduced new automatic technology to reduce food waste, as part of our sustainability and waste programs.

We work to maintain stringent policies regarding discharge into the sea, including a ban on discharging food waste, grey water, bilge water and black water in Hjørundfjorden, Geirangerfjord/Storfjorden and Lyngenfjorden - and other vulnerable areas.

Banning heavy fuel oil

With leading environmental agencies such as Clean Arctic Alliance and European Climate Foundation, Hurtigruten is spearheading a campaign to ban the use of HFO in Arctic waters. After operating in these waters for 125 years, we see no other option. It does not make sense to bring more pollution, more risk, to areas that need less. 

Sustainable operations, destinations and wildlife

Fighting mass tourism

One of Hurtigruten’s most important goals is to fight the exploitation and degradation of sites, nature and local communities by mass tourism. Operations where quantity wins over quality result in poor guest experiences in the short run - and damaged sites and destinations in the longer run. Exploration travel is not about volume, it’s about unique experiences for active guests. We have proven that explorers are willing to pay for quality experiences, learning, understanding and a broadening of their horizons. We need to stop measuring success in more tourists, more ships or more hotel beds. We need to instead measure it in the quality of the guests and the footprints they leave behind.

Hurtigruten has called for a stop to mass tourism in pristine areas. We work for stricter regulations, such as size limitations on cruise∘ ships and restricting number of guests allowed on shore. We are already following these guidelines ourselves. Our goal is to develop, encourage and maintain sustainable all-year activity, instead of flooding the valuable sites during peak season and leaving them quiet for the rest of the year. This is key to developing sustainable destinations, thriving communities and unique experiences. There is room to grow, but the growth has to be balanced and sustainable.

Enhancing local communities and culture

Hurtigruten respects and supports indigenous communities, values culture and traditions, and maintains a close cooperation with communities wherever we operate. We have a deep respect for the communities, people and areas we visit, and ensure that any impact left by both guests and crew is only minor and transitory . We will not leave visible or lasting signs from a visit.

Trading locally and buying services like excursions and sourcing ingredients from local suppliers, Hurtigruten contributes to the livelihoods and welfare of small coastal societies. Hurtigruten respects and supports indigenous communities, values culture and traditions, and maintains a very close cooperation with the communities that make an immense effort to welcome our guests – wherever we visit.

Hurtigruten has also committed to buying most of our goods and services from local suppliers, and we are by far the largest player in locally sourced food in the Norwegian travel industry.

Norway’s Coastal kitchen and reducing food waste

Around 80 percent of the food and drinks we serve comes from Norwegian suppliers, and nearly half of this is delivered directly from farms, fisheries and producers – with as few food miles added as possible. By trading locally, we reduce transportation emissions to a minimum and increase the knowledge and understanding of local food, customs and cultures among our guests. Knowing the source also ensures the well-being of animals and the safe origin of other ingredients.

Our concept Norway´s Coastal kitchen has changed our onboard food concept, abandoning all industrial processed food∘ and removing endangered species from our menus. Instead, our guests get to experience tasty and healthy food from local suppliers throughout the whole journey. We only serve species approved by WWF’s Seafood Guide and we became MSC-certified in 2018.

We have committed to reducing food waste by 20 percent by 2021. We have implemented a digital registration and real-time measurement of our food production to minimise food waste. Our early results show more than a 20 percent expected reduction in food waste.

Respecting nature and wildlife

Exploring some of the most spectacular wildernesses on our planet - and observing theirunique wildlife - is an important part of every Hurtigruten voyage. This comes with an obligation to explore respectfully.

Observing wild animals and birdlife is done at distance so as not to alter natural behavior and with the utmost respect for their welfare and habitat. Throughout every voyage – and prior to each landing - all guests are briefed and educated in local wildlife guidelines.

Hurtigruten Expedition Team members are hand-picked, trained and certified annually, ensuring that all preparations, landings and encounters with nature and wildlife happen in accordance with Hurtigruten’s strict policies and guidelines – which surpass all industry standards.

Conservation of the environment

In order to improve our footprint, we need to understand and constantly improve our knowledge of the wildlife we encounter. That is why we participate in and encourage science and research in several ways. We contribute to registration of polar bears on Svalbard, log seawater temperature along the Norwegian∘ coast and conduct oil surveillance and Antarctic research. Our crew and guests also remove metric tons of garbage and litter from shores.

Hurtigruten is a founding member of AECO, an organisation working for responsible, environmentally-friendly and safe tourism in the Arctic. We are also proud members of IAATO, which advocates for and promotes safe and environmentally-responsible travel to the Antarctic. One main focus of these organisations is to promote public awareness and concern for the conservation of the environment and its associated ecosystems.

In 2015 we established Hurtigruten Foundation, which provides funding to grassrootsorganisations and NGOs working to protect the natural environment and cultural heritage of the areas we sail in.

Providing a diversified and safe work environment

While we work to enhance the destinations we visit, we also continously strive to enhance our own organisation. We are absolutely sure that a diversified working environment is essential for Hurtigruten to succeed. We operate with a zero tolerance for gender-based discrimination∘ and 44 percent of our manager level employees are women. We work to ensure women´s full participation at all levels throughout our company, and we are eagerly waiting for our first female captain to be appointed as one of many in the futuree. Hurtigruten expects all partners and companies to respect equality and give everyone the same opportunity to succeed.

Hurtigruten’s operations depend on a peaceful environment with democratic and effective institutions, and a stable working environment. We have implemented safeguards and policies to prevent violations of anti-corruption laws. Our organisation has implemented a whistleblower policy. The Hurtigruten ethical rules are known by all employees and the Supplier Code of Conduct is signed by all suppliers. All operations comply with the Modern Slavery Act.

Plastic, pollution and cleaner ocean

Changing the world of adventure

We are constantly enhancing how we reduce, recycle and handle our waste – and are sharing everything we learn along the way. Our guests and crew collect tons of waste from beaches every year and are educated and trained in conservation. Hurtigruten is spreading awareness about pollution in every way we can, including partnerships, organisations, research and real time monitoring of the oceans.

Hurtigruten is investing in cutting-edge technology∘ and advancing innovations throughout our entire organisation. We are building the world’s greenest and most advanced fleet of expedition cruise ships and are changing the world of adventure travel. We are continuously drilling down into every detail to ensure that we keep improving.

Banning single-use plastic

The fight against plastic pollution has been a focus for Hurtigruten for years. 15 metric tons of plastic ends up in the world oceans every minute of the day and if the trend continues, this number will double in the next 10 years. This means that by 2050 there will be more plastic than fish in the oceans.

Hurtigruten will become the world’s first plastic-free cruise company. And Hurtigruten was the first major travel company to remove single-use plastic from all our ships, restaurants and hotels. Plastic straws have been replaced∘ by metal, stir pins will no longer be used – and the same with plastic cups wrapped in plastic, plastic cutlery, plastic bags, plastic lids on coffee cups, plastic toothpicks, plastic aprons, single-use packaging of butter and all other single-use plastic items that Hurtigruten’s 500,000 guests and 2,500 employees encounter on a day-to-day basis.

The single-use plastic ban also is also being imposed on the hotels, restaurants and other establishments of our land-based operations. Plastic packaging has either been removed or replaced by environmentally friendly alternatives made of paper, metal or other biodegradable and sustainable materials. And most important, this means a huge cut in single-use items all together.

No one can win the war on plastic alone. At Hurtigruten, we work actively to spread the experiences∘ from our plastic reduction program and engage our guests, allies, competitors, local communities, authorities and anyone else who wants to join the fight. We have also implemented stricter sustainability demands on our suppliers, challenging them to reduce or stop the use of single-use plastic.

Cleaning beaches

The most important everyday task of our crews and guests is to stop the waste before it hits the oceans. But sometimes, we need to do some first aid as well. On a daily basis, Hurtigruten Expedition∘ teams take guests on excursions and hikes somewhere truly spectacular. On every landing at every destination, our Expedition Teams and guests are encouraged to take part in collecting waste. In addition, Hurtigruten Expedition Teams arrange larger beach cleanups on carefully selected spots. This results in the removal of several metric tons of waste every year.

Spreading awareness – creating ambassadors

Hurtigruten wants to create a deeper understanding of the areas we explore and the opportunities and challenges they are facing. We aim to create ambassadors for every destination on every voyage. Guests are joined by Hurtigruten’s highly skilled and experienced Expedition Teams. With fields of expertise ranging from biology and polar survival to the Northern Lights and sustainability, they indulge in talks, lectures and discussions about local cultures, wildlife, nature and pollution – such as plastic and microplastic and how this affects the oceans. This is to further increase our guests´ knowledge about these issues. Through the Young Explorer program, Hurtigruten introduce and engage young guests in beach cleanups, special lectures and other sustainability activities.

Hurtigruten is proud to engage, support and cooperate with organisations and initiatives like Clean Arctic Alliance, European Climate Foundation, Norwegian Polar Institute - the main research organisation focusing on polar bears living on Svalbard, Bellona Foundation and the Clean Up Svalbard program. In addition, we have established Hurtigruten Foundation to raise awareness and reward local and global initiatives that make a positive impact.

Managing waste and stopping spills

All waste on all our ships and hotels is of course sorted for recycling. Together with partners we work to install better sorting facilities∘ on board and to ensure adequate infrastructure at key ports to collect and recycle waste from our operations. We also work to influence ports and authorities to provide better waste management.

We maintain stringent policies regarding discharge into the sea, including a ban on discharging food waste, grey water, bilge water and black water in vulnerable areas. We are of course also in compliance with the Ballast Water Convention.

Reducing food waste through innovation

Food production monitoring

When serving over 4 million meals each year, even a tiny reduction in food waste can make a huge difference. For us, tiny is not enough. That’s why we have pledged to reduce food waste by 30 per cent by 2021. We have implemented a digital registration and real-time measurement of all stages of our food production to increase our knowledge and minimize food waste. Our early results show more than a 20 percent expected reduction in food waste.

Food systems sustainability efforts

Hurtigruten has signed a three-year agreement with the EAT foundation, whose mission is to catalyse a food system transformation through sound science, impatient disruption and novel partnerships. Our partnership aims at exploring other initiatives to improve our sustainability∘ efforts within food systems and broaden the on board food offering.

Food traceability

What we take out of the water is equally important. You should know where your food is coming from. When serving you a local cheese in Lofoten, we can take you to the farm and meet the goats. Needless to say, Hurtigruten maintains a ban on all red-listed seafood, and we demand third party∘ certification of all fish purchased (MSC, ASC or equivalent).