Smoking Policy

At Silversea, the comfort, enjoyment, and safety of all guests is paramount. Most areas on board are non-smoking, and, as a safety precaution, smoking is not permitted in guests suites or guest suite verandas or balconies and in all public areas, lounges and bars. However, cigarette, cigar, electronic cigarette and pipe smoking is permitted only in the Connoisseur’s Corner (including outside starboard deck of Humidor on Silver Muse, Silver Moon and Silver Dawn) and in specifically designated areas. These areas include designated tables and seating outside of the Panorama Lounge, port side only (starboard side on Silver Muse, Silver Moon and Silver Dawn). In addition, smoking is allowed in designated tables at the Pool Grill and in specifically-designated outside areas on Decks 6 aboard Silver Explorer and deck 4 aft aboard Silver Origin.

Medical Centre

Each Silversea ship is equipped with a Medical Centre, which is staffed by a doctor and nurse on 24-hour call when at sea. When docked, supplementary emergency care may also be obtained through local medical facilities. Guests may be charged for medical services and for medications used for their medical treatment. The Medical Centre is not intended or designed to provide on-going treatment of pre-existing conditions or for extended critical care, and Silversea is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel.

Special Dietary Requirements

If you have a special dietary requirement, Silversea will make every attempt to accommodate your request. Please advise them of your needs on the Guest Information Form at least 90 days prior to sailing. Notification should be completed online at silversea.com or sent to: Silversea Special Services, Fourth Floor, Chancery Exchange, 10 Furnival Street | London EC4A 1AB

VEGAN MEALS

A vegan menu is available for those who totally exclude any type of animal products from their diet including eggs, dairy products and honey.

This diet is based on healthy menus prepared in a Western style which include a wide variety of vegetables and fruit, nuts, grains, plant based proteins and dairy alternatives such as tofu, soy milk, soy butter, vegetable drinks, seitan, and plant based recipes carefully balance in nutrients.

It does NOT contain any type of meat, fish, or animal products or by-products such as eggs, dairy products and honey.

VEGAN RAW MEALS

Vegan raw meals are available and consist exclusively of raw vegetable preparations. This diet is based on fresh vegetables and fruit smoothies, fresh salads, and vegan recipes prepared using exclusively raw vegetables, fresh fruit, seeds and nuts.

All the meals are prepared in a Western style and carefully dressed with fresh ingredients such as extra virgin olive oil, lemon juice, fresh herbs and unprocessed sauces.

It does NOT contain any type of cooked vegetables such as steamed, boiled, or sautéed vegetables, caffeinated beverages, highly processed foods, and any type of meat, fish or animal products or by-products such as eggs, dairy products and honey.

Disabled Facilities

Wheelchair guests must bring their own collapsible wheelchair. Please note that not all shore excursions are suitable for guests with impaired mobility. Silversea strongly recommends wheelchair guests travel with someone who is able to assist them both ashore and at sea as Silversea may be unable to offer special assistance. Please note that wheel-on and/or wheel-off access may not be available at some ports-of-call. Silversea reserves the right to deny boarding to any guest who failed to notify Silversea of such requirement at the time of booking.

All guests are required to report in writing to Silversea at the time their reservation is made:

• Any physical or mental condition that may require medical or professional treatment or attention during the voyage
• Any condition that may render the guest unfit for travel, or that may require special care or assistance
• Any condition that may pose a risk or danger to the guest or anyone else on board the ship
• Any condition that may require oxygen for medical reasons
• Any intention or need to use a wheelchair aboard ship.

Laundry

Complete valet services, including laundry, pressing and wet cleaning, are available at an additional charge and may be arranged through your butler. Laundry service is complimentary for certain suite categories and for those Venetian Society members who have reached certain reward levels. A self-service launderette offers washing machines, dryers, irons and laundry supplies, allowing you to limit the amount of cruise luggage needed, especially for longer voyages.

Wi-Fi

All Silversea ships are equipped to offer wireless (Wi-Fi) Internet access. You can use your own laptop to surf the Internet and check emails at Wi-Fi locations throughout the ship, or from the comfort and privacy of your suite. Computers, email and Internet access are also available on board at the Internet Café. However, it is important to understand that telecommunication services while at sea are via satellite and significantly different than high-speed connections on land back home. The signal travels in a similar manner to radio waves but at much greater distances. Therefore, onboard Internet access is not guaranteed at all times. Satellite communications are also affected by weather and the ship’s location. In particular, Internet service is extremely sporadic while in the Arctic. Guests aboard expedition cruises to/from Svalbard should be prepared to be out of communication for the duration of their time on board. (Please be assured that Silver Explorer always has emergency communication capabilities.)

Onboard mobile phone service enables you to make and receive phone calls, text messages and other select data services on your mobile phone even when miles away from land. Your mobile phone service provider will bill you for calls and/or messages, which may appear as roaming charges. Please note that mobile phone service is sporadic at best while in the Arctic. Guests aboard voyages to/from Svalbard should be prepared to be out of communication for the duration of their time on board. Click here for more information on Silversea’s Cellular Phone service.

Will my devices work on board?

To be most successful, prepare your devices BEFORE leaving home:

• Learn how to turn ON and turn OFF both the WiFi and network (mobile/cellular) connections on each of your devices.
• Contact your mobile/cellular service provider to confirm that a roaming agreement with Silversea Cruises has been established and to and ask about rates. Learn how to enable your international roaming
• Set up an email account if you do not have one already.
• Be sure you know any usernames and passwords you may need.
• Switch your settings to the most basic choice that shows less graphics and loads faster.
• Make any software updates and turn off any automatic update settings for the duration of your cruise.
• Download any books, audiobooks, music, movies, games, apps, etc. that you may want during your cruise.
• Discuss VPN limitations with your company, as onboard personnel are not authorised to change your VPN settings.
• Facebook users should bookmark and plan to use M.Facebook.com or Touch.Facebook.com instead as these have less graphics and load faster.
• Don’t forget to pack any power cords/battery packs, camera cables to transfer pictures, adaptor cables and headphones you may need for each of your devices.

Will I be able to download videos and stream music?

Certain websites and services may be restricted due to limited bandwidth. Downloading videos, books and movies or using Skype are examples of high-bandwidth services that will be more frustrating than enjoyable and should be avoided. Plan to use the Internet only for emailing and web browsing.

How can someone contact me on the ship?

In the case of an emergency back home, friends and family should not call your mobile phone. The Shore-to-Ship number provided in your Final Cruise Documents is the best way to reach you while aboard ship. Click here for more information on Dial A Ship service, an alternate option for contacting ships at sea, anywhere in the world.

Drones

Please note that due to the varied port authority laws concerning drone usage and in the interest of passenger safety and ship security, Silversea prohibits the use of all aerial drones.

Age Restrictions

Silversea cruise guidelines state that children under the age of 18 must be accompanied, in the same or connecting suite, by a parent or other responsible adult over the age of 21 for the duration of the voyage. If the adult accompanying the minor is not their parent, a parental consent guardianship form must be signed by a parent or legal guardian and received by Silversea prior to sailing. Please contact our Special Services Department at [email protected] for a Parental Consent Form. Guests must be 21 years of age or older to purchase or consume alcohol. Silversea reserves the right to refuse to serve anyone who in its sole judgment may be under the influence of alcohol, or for any reason necessary in its judgement to preserve the health and safety of guests and employees.

Silversea cannot accommodate infants less than six months of age and reserves the right to limit the number of children less than three years of age (Silver Explorer, Silver Cloud and Silver Wind cannot accommodate infants under the age of 1 year, Silver Origin cannot accommodate children under the age of 5 years). Parents are required to sign a notarised waiver prior to sailing in order to grant a valid booking for children ages between 6 months and 1 year old. A signed and notarised waiver will be required for all children between these ages. Although Silversea accepts guests over the age of 6 months (over the age of 1 year for Silversea Expeditions), there are no special programmes for children on board our luxury cruise ships, and Silversea does not provide for the care, entertainment or supervision of children. Silversea reserves the right to limit the number of children less than 3 years of age.

Children under the age of 8 years old are only permitted to participate in suitable Silver Shore Excursions / shuttle service if the vehicles are equipped with the correct safety harness and seating equipment. Child harnesses and secure seating cannot be guaranteed. Silversea reserves the right to refuse children under the age of 8 years old on any tour on the basis of safety. Guests may use their own approved safety seat, booster seat or harness provided they are compatible with the local touring vehicle and can properly secure the child.

In addition, the Zodiacs used for Silversea Expeditions are unable to accommodate children younger than 5 years of age. As Silversea does not provide babysitting services, an adult family member will be required to remain on board with their child(ren) during Zodiac excursions.

• The minimum age to consume alcohol on Silversea ships on sailings originating in North America is twenty-one (21).
• The minimum age to consume alcohol on Silversea ships on sailings from South America, Europe, Asia, Australia and New Zealand is eighteen (18).

Dress Code

Find out what to pack. All the details are shown in the General Information section. For Silversea Expeditions guests, casual resort wear is appropriate at all times when on board, with the exception of two evenings when Informal attire is required. For men, this means a jacket, tie optional.

Does Silversea offer tuxedo rental service?

No, however the onboard Boutique has a limited selection of formal wear attire for purchase.