Future Cruise Credit Q&A

In this article we will provide a detailed explanation of Future Cruise Credits, how they differ from a cash refund and how you can use them to get some great extra value for future cruise bookings. If you have a Future Cruise Credit and you have booked elsewhere then we can book your new cruise at a discounted price.

As a 25 year old family cruise and travel specialist, we are still here working seven days a week to help our customers rebook their holidays and secure refunds.

Many travel agents, cruise lines and tour operators have reduced their hours and in some cases temporarily closed. TUI and Hays Travel have closed their shops leaving their customers having to find their own answers and it has been very difficult for passengers to get through to the suppliers by phone. Sometimes you might be on hold for hours and then get cut off. We would like to help you whether you booked with us or not.

Why use your cruise credits with Ocean World Travel?

1. We discount almost every cruise or holiday we sell so it's usually cheaper to book with us than direct with the supplier.

2. We have well trained friendly staff with many years of experience

3. It is easy to speak to a friendly human being on the phone.

4. We are a member of ABTA so your money is safe with us.

5. We have close links with the cruise lines and operators so we can help you try to get your money back if necessary.

Cruise Refund Entitlements - Cruise Credit or Cash?

If you have booked with an ABTA bonded operator or cruise line then usually if your holiday is cancelled you are entitled to receive a full refund within 14 days. Covid-19 has created unprecedented turmoil within the travel industry. Most people realise that if they pushed for refunds at this stage the travel industry would collapse and there would be mass bankruptcies so ABTA are giving travel companies time to refinance. To reduce the number of refunds many companies are offering Future Cruise Credits.

What if I want a refund for my cancelled cruise?

For those travellers who would prefer a refund, ABTA have created credit notes. The ABTA credit note means that your money continues to be protected by ABTA while you are waiting for your refund. The credit note means that you could book another holiday using your credit note or apply for a refund after the 1st August 2020. ABTA hopes that this will help its members to survive the crisis. We all want to continue to go on holiday and to do that we must protect the travel industry. Travel company collapses can be avoided by being patient for your refund. If you booked with an ABTA bonded tour operator or cruise line then your money is protected, so please don’t panic.

What is a Future Cruise Credit, Future Cruise Certificate or FCC and how can I get one?

A Future Cruise Credit or FCC is a credit note or gift voucher that you can use to buy all or part of a new holiday. Cruise lines such as P&O Cruises, Cunard, Princess Cruises, Holland America Line, Royal Caribbean International, Celebrity Cruises and Fred. Olsen Cruise Lines are issuing them. If you have a P&O Cruise Credit it must be used for a P&O Cruises cruise. If your holiday was cancelled by the cruise line then they will automatically issue you with an FCC.

Refund or Future Cruise Credit?

There is usually an incentive to take a Future Cruise Credit rather than a refund such as receiving an extra 25%. For example if you paid £4000 for your holiday some companies will issue an cruise credit for £5000. Please call us and we can tell you what you are entitled to.

What can I use my Future Cruise Credit or FCC for?

1. In general you need to make a new cruise booking with the same cruise line. You do not have to use the same travel agent. Your Cruise Credit is linked to your cruise line loyalty club membership number. For example an FCC issued by P&O Cruises is attached to your Peninsular Club number. If you booked it directly with the cruise line you can now get a discounted cruise price by booking with us. So you save even more money!

2. You can gift your Cruise Credit to someone else so it would make a great birthday or Christmas gift.

3. You can upgrade your cabin for a future cruise that you have already booked.

4. You can book an extra cabin for a friend on a cruise that you are already going on.

5. If you don’t spend all of your FCC on the first booking you make then the balance will be available for you to use before 31st December 2021 to book another cruise.

What if my Future Cruise Credit is worth more or less than the cruise I want to book?

1. If your cruise is higher in value than your FCC then you can use the FCC as the deposit and pay the balance when it is due under the normal cruise lines terms and conditions.

2. Depending on the individual cruise lines conditions unspent credit can be saved for another booking, can be gifted or can sometimes be used on an existing booking. If you have several cruises booked and so it will be difficult for you to book more, some cruise lines are being flexible and allowing them to be used on a current booking.

Why is it better to have a Future Cruise Credit or FCC than a refund?

1. Most of us cruise more than once a year or at least once a year so to get an extra 25% back is in many cases a substantial amount. Perhaps you could book a suite on your next cruise!

2. Refunds are currently coming through very slowly but you can use the FCC straight away. This means that you can take advantage of the best fares and availability because you can book early for 2021 and 2022.

3. It takes away the stress and worry of waiting for a refund.

4. If you gift it then you don’t need to worry about the Christmas gift for the ‘difficult to buy for’ loved one.

5. We are doing lots of bookings for 2021 and 2022. This reduces availability and can cause prices to rise and it might be difficult to book last minute next year.

6. It helps the travel industry and protects our cruise line partners.

7. You can have something to look forward to.

Cruise Line Coronavirus Cancellation Policies

Royal Caribbean International, Celebrity Cruises, Azamara and Silversea

RCCL have cancelled all cruises up to the 31st July 2020. This applies to Royal Caribbean International, Celebrity Cruises, Azamara and Silversea.

RCCL have introduced a new Cruise With Confidence policy allowing guests to cancel any cruise that was or is booked before 1 August 2020 up to 48 hours before departure and receive a Future Cruise Credit which can be used on a future departing up until 31st April 2022 and with any travel agent. Alternatively cash refunds are available of the amount that you paid.

P&O Cruises

P&O Cruises have suspended all sailings until 31st July 2020. All guests booked with P&O Cruises who have had their cruise cancelled will automatically receive a Future Cruise Credit worth 125% of what they paid. It can be used against any cruise sailing before 31st March 2022 and booked by 31 December 2021. You can rebook immediately and do not need to wait for the FCC to be applied to your Peninsular Club number. Or the FCC can be gifted, you can upgrade an existing cruise or you can book a second cabin for friends on a cruise that you are going on. Alternatively cash refunds are available of the amount that you paid but are taking around 60 days. You can book with any travel agent. We offer discounts so save even more when you use your FCC with us.

Cunard Line

Cunard Line have suspended all sailings until 31st July 2020. All guests booked with Cunard Line who have had their cruise cancelled will automatically receive a Future Cruise Credit worth 125% of what they paid. It can be used against any cruise sailing before 31st March 2022 and booked by 31 December 2021. You can rebook immediately and do not need to wait for the FCC to be applied to your Cunard Club number. Or the FCC can be gifted, you can upgrade an existing cruise or you can book a second cabin for friends on a cruise that you are going on. Alternatively cash refunds are available of the amount that you paid but are taking around 60 days. You can book with any travel agent. We offer discounts so save even more when you use your Cruise Credit with us.

Princess Cruises

Princess Cruises have suspended all Summer season sailings. All guests booked with Princess Cruises who have had their cruise cancelled will automatically receive a Future Cruise Credit worth 125% of what they paid. It can be used against any cruise sailing before 31st March 2022 and booked by 31 December 2021. You can rebook immediately and do not need to wait for the FCC to be applied to your Princess Cruises Club number. Alternatively cash refunds are available of the amount that you paid. You can book with any travel agent. We offer discounts so save even more when you use your Cruise Credit with us.

Princess Cruises have introduced a Cruise With Confidence Policy meaning that you can cancel your cruise up to 48 hours before travel and receive a Future Cruise Credit.

MSC Cruises

MSC Cruises have suspended all sailings until 10 July 2020. All guests booked with MSC Cruises who have had their cruise cancelled will be offered a Future Cruise Credit worth 125% of what they paid. It can be used against any cruise sailing before 31st December 2021 and booked by 31 January 2021. Alternatively cash refunds are available of the amount that you paid.

MSC have introduced their Flexible Cruise Programme. Guests can change their cruise to any departure up until 31st December 2021. If booked on a cruise only basis this change can be made up until 48 hours prior to travel. Conditions apply.

Norwegian Cruise Line

NCL have suspended all sailings until 31st July 2020. All guests booked with NCL who have had their cruise cancelled will automatically receive a Future Cruise Credit worth 150% of what they paid. It can be used against any cruise sailing before 31st December 2022. You can rebook immediately and do not need to wait for the FCC to be applied to your NCL Club number. Alternatively cash refunds are available of the amount that you paid. You can book with any travel agent however, we offer discounts so save even more when you use your Cruise Credits with us.

Holland America Line

HAL Cruises have suspended all sailings until 30th June 2020. Additionally they have cancelled most Alaskan cruises in 2020. All guests booked with HAL who have had their cruise cancelled can choose between a Future Cruise Credit worth 125% of what they paid plus $250 on board credit per person or a 100% cash refund. You can rebook immediately and do not need to wait for the FCC to be applied to your HAL Club number. You can book with any travel agent however, we offer discounts so save even more when you use your Cruise Credits with us.

Fred. Olsen Cruise Lines

Fred. Olsen Cruise Lines are suspended sailings until further notice. They will continue to announce cruises that are cancelled at least 30 days prior to departure.

They have introduced their Plain Sailing Guarantee. Fred. Olsen Cruise Lines will give you the choice of a cash refund, allow you to transfer your cruise to any other cruise that is on sale up to 14 days before you depart and pay your balance 28 days before travel rather than 90 days. You will have 110% to transfer. They can hold your money for up to two years and if you would like a refund after two years they will give you an extra 5% back to cover the interest that you would have lost in the bank.

Regent Seven Seas Cruises

RSSC have suspended all sailings until 31st July 2020. All guests booked with RSSC who have had their cruise cancelled can choose between a Future Cruise Credit worth 125% of what they paid or a 100% cash refund. The FCC can be applied to an existing booking or you can make a new booking within a year to depart by 31st December 2022. You can rebook immediately and do not need to wait for the FCC to be applied to your RSSC Club number. You can book with any travel agent. You can book with any travel agent however, we offer discounts so save even more when you use your Cruise Credits with us.

Regent Seven Seas Cruises have launched their Regent Reassurance on all new and existing bookings made by 31st May 2020. Guests who are booked to travel before 31st December 2020 can cancel up to 48 hours before travel and receive a 100% Future Cruise Credit to be used on any cruise before 31st December 2022.

Oceania Cruises

Oceania have suspended all sailings until 31st July 2020. All guests booked with Oceania who have had their cruise cancelled will automatically receive a Future Cruise Credit worth 125% of what they paid. It can be used against any cruise sailing before 31st December 2022. You can rebook immediately and do not need to wait for the FCC to be applied to your Oceania Club number. Alternatively cash refunds are available of the amount that you paid. You can book with any travel agent. You can book with any travel agent however, we offer discounts so save even more when you use your Cruise Credits with us.

Saga Cruises

Saga have suspended all Spirit of Discovery sailings until 1st July 2020. All guests booked with Saga who have had their cruise cancelled will be able to transfer onto another cruise departing between September 2020 to December 2021 using Saga’s new Peace of Mind policy.


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